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Brixton Reviews

1.2 Rating 86 Reviews
5 %
of reviewers recommend Brixton
1.2
Based on 86 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat

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Brixton 1 star review on 19th February 2026
Christine Mitchell
Brixton 1 star review on 16th February 2026
Yasmin Zora
Brixton 1 star review on 27th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Brixton 1 star review on 20th March 2025
Zak Pearce
Brixton 4 star review on 15th August 2024
Mattar Ruth
Brixton 1 star review on 16th June 2022
Cel
Brixton 1 star review on 16th June 2022
Cel
5
Anonymous
Anonymous  // 01/01/2019
They gave me a wrong shipping carrier information, so that I couldn’t track the items. It arrived, but that was damaged... Also, they said the backpack was out of stock, but they put the special discounted price for the out of stock product...
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Posted 5 years ago
I purchased a mask at Nordstrom, I liked the water. The material and look are good but the ear straps are not adjustable. Way to large. Middle seam isn’t quite in the middle and when I talk or breathe the masks goes into my mouth and covers my nose. It’s suffocating.
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Posted 5 years ago
The worst experience ever!! It was my first time ordering from this company and my last time, I didn't want to believe the negative reviews, now I totally believe them 100000000% 🙋‍♀️ This email is to inform you Order # 2020-5286 has been cancelled due to potential fraudulent activity. Our third-party security partner noticed irregular shopping patterns in your transactions history. The order exhibits data points that are correlated with potential fraudulent activity. We apologize if this disappoints you, however we do this for your protection against potential fraud. The transaction has been voided and the payment has been returned in full. Thank you, Brixton Baker Fraud Prevention Team
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Posted 5 years ago
This company is definitely a scam, they have the absolute worst customer service. They will not refund your money after you send the merchandise back. All I wanted to do was get the correct size. It's been 5 months and no refund. They pretend to give you one, they tell you they will and then....... nothing. Shame on this company for robbing people, especially in the middle of a pandemic.
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Posted 5 years ago
I ordered over two weeks ago and the goods have never arrived.. They ignore all emails so I have now reported this possible scam to my credit card company and the CMA to investigate. If you're thinking of buying anything my advice would be dont.......
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Posted 5 years ago
I ordered face masks and never even received them! They won’t issue me a refund or replace the items! DO NOT order from them. I have opened a complaint with the BBB and the BBB hasn’t even received a response From them
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Posted 5 years ago
I paid good money for a face mask, and it doesn’t fit. I was deceived by their website.
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Posted 5 years ago
Charged me 5 per item returned. WACK! Hope their 5 recycled graphics cause them to go outta business.
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Posted 5 years ago
I ordered one size fits most masks. Not only did they not fit my husband or grown sons, they don’t fit me - a small woman with a small head/face. I had several women friends try on the masks and they were too small for everyone. I spent $80 and Brixton won’t issue a refund.
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Posted 5 years ago
What a disappointment this company is. Truly. After being gifted a beautiful hat that I was excited to wear, I reached out to customer service to exchange for the appropriate size. This is a brand new, unused item and I was informed there is absolutely no method available to exchange sizes. A simple exchange that any retailer can accommodate and they are absolutely unwilling to assist. I also attempted to call and discuss on the phone as I thought surely there was some misunderstanding, but they do not reply to call. I would NOT recommend purchasing anything from them and will be sure to let everyone know that as well.
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Posted 5 years ago
These people are a joke!!! instead of addressing the issue with over charging and charging me a restock fee, they send me a nasty email. Spend your money else where. They will steal and make up rules as they go along.
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Posted 5 years ago
Don't shop here. Ordered womans hat and received a mans. Got email stating they refunded $14.11 of my $26.11. Are they kidding me. They are one of the WORST companies.
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Posted 5 years ago
Fat man approached me and my friend (two nice little skinny ladies) and said we were being kicked out because we brought 1 seltzer. I will personally never go back there, he kept speaking on his radio as if we had been caught murdering someone. Shame on that man. Get a life bro.
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Posted 6 years ago
Do not buy from this company. Will charge your card several times. I’ve sent several emails for them to contact me by phone (Not email) and they just won’t. They will email you back and claim everything is fine. Don’t waste your time with these guys
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Posted 6 years ago
These folks are a scam My wife ordered a hat before Christmas with the The guarantee that it would be delivered on the 24th. She never heard from them again. There is no email regarding processing of the order. They charged my account the $75. I have tried several times to get a hold of your customer service via phone and now by email do not order from Brixton clothing line they are a scam
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Posted 6 years ago
I had a couple of issues that I needed to address but their customer service department is impossible to reach. you can only email or leave a voice message, and get an automated response to your email. terrible customer service, I would never do business with them again.
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Posted 6 years ago
Took 2 weeks to get order and right before shipping, after I had to contact them several times about order, they cancelled to items stating not in stock. Poor customer service or the lack there of. No email contacting me about delay. When I spoke to a person, she stated it was because of the holidays, Reallly,!!!! It was the 1st of December. Then she offered me free shipping on next order. That was no deal as most give free shipping anyway. I will NEVERRRRR shop with them again
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Posted 6 years ago
Morley the clothing shop was horrible why would anyone want to bye anything from there I have never been treated so poorly it is a waste of my money
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Posted 7 years ago
Brixton is rated 1.2 based on 86 reviews