Broughtons Lighting And Ironmongery, Leicestershire Reviews

Name: Broughtons Lighting And Ironmongery, Leicestershire
Rating: 3.25

3.3 Rating 12 Reviews

58 %

of reviewers recommend Broughtons Lighting And Ironmongery, Leicestershire

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3.3

Based on 12 reviews

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Location:

The Old Cinema, 69-75 Cropston Road, Anstey, Leicester LE7 7BP, UK
LE7 7BP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They offer Customer Service without serving their customers - ironically. Waited 2,5 weeks on a product that was listed as 1-week delivery, plus was charged €86 on extra VAT charges that was not listed in the order information or product page. After asking if something could be done about this, CS agent Louise didn't bother to give any compensation nor kind gesture, even after I was insisting on placing a new order (because I simply like their products). Will never order again. I'd suggest the owner of this company to take a great look at the way their CS agents handle chats and e-mails.”

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Posted 5 months ago

“HORRIBLE CUSTOMER SERVICE. Chandeliers bought and fully paid for £ 3,370.91 in June. The promised delivery deadline was July. Broughtons failed to provide proper documentation required for customs for weeks, DPD sent the goods back to the warehouse in England. NO ANSWER to my emails, no update. MONEY GONE, GOODS NOT DELIVERED! Very disappointed.”

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Posted 3 years ago

“Bought 5 coat hooks which were ok,however the colour matched screws are of poor quality and snapped. I have been trying to get replacements for 3 months!!!!”

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Posted 4 years ago

“For what appears to be a well established company on an atheistic and professional basis lacks server customer service. An item was purchased 1 month ago with a delivery date of up to 2 weeks as illustrated in the email receipt. On the most recent communication that was initiated by myself, I was informed that the delivery date would likely surpass the end of January (7 weeks later). Broughtons projected no sympathy to the matter. When an issue of this nature occurs, a turely professional and customer centric organisation would go that extra mile for the client, and at least project an element of sympathy to the problem. Unfortunately, this company has demonstrated no such characteristic. An offer to cancel the order or wait for the product to arrive was the only offering. Would I recommend this company to family and friends? Based on their products, yes. Based on their service and fulfilment of the agreement, most certainly not. Word to the wise, learn from others mistakes. There is a reason I have taken this time to document my experience, I do not wish this outcome on anyone else. All the best.”

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Posted 7 years ago

“Omg this place is a rip off. I need 4 ting spindal sleeves that are £1 each on eBay. Broughtons wanted £6.”

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Posted 7 years ago

Broughtons Lighting And Ironmongery, Leicestershire is rated 3.3 based on 12 reviews