BSM Reviews

Name: BSM
Address: Fanum House, Basing View,, Basingstoke
Rating: 4.08

4.1 Rating 146 Reviews

77 %

of reviewers recommend BSM

Company Reviews

Questions

Metrics

4.1

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

0330 100 7500

Email:

driving-school.complaints@theaa.com

Location:

Fanum House, Basing View,
Basingstoke
RG21 4EA

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Fred Luckham

Bolade Oteju

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“do not use, they obviously don't vet their instructors the way they once did!”

Helpful Report

Posted 3 years ago

“Sorry I had a give 1 star because there is no negative option. As I am writing this review there is no sign of instructor, multiple messages and checks with customer service the responses are like as if they are customers and I am from BSM :). Keep up the good service however refund my money”

Helpful Report

Posted 3 years ago

“Company are money grabbers, my dad and I both have used them from different locations and both locations are in it for the money so I'm sure it's like that at any location. My instructor dropped me between September/November before test date for December 2021 because I wouldn't move it to may 2022 and by this point I have already done 25 hours. She mentioned before she dropped me that her nephew who she was teaching too was looking to change test dates as he was ready his was in May, then a week or two later she asked me to change tests with one of her pupils which I believe was her nephew and because I refused she dropped me. I was fuming how she could do that.”

Helpful Report

Posted 3 years ago

“Terrible instructor, drives whilst on the phone, cancels appointment all the time, changes appointments constantly, after 8 hours of driving my son just learnt to go into second gear, she cancelled lesson, and we've got to chase refund, police need to check her phone”

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Posted 3 years ago

“Driving lessons are absolutely not advisable.”

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Posted 3 years ago

“Shocking customer service. The mobility contract is with BSM, assigned to lady out of area who couldn’t come into my area for test. Cancelled lessons, couldn’t fit me in…… lady dealing with mobility on phone, talk about wrong person for the job, her attitude was awful. Sorry had to rate 1 star but they don’t deserve that.”

Helpful Report

Posted 3 years ago

“I have put in 38 hours off lesson my driving instructor informed me that I can look into trying apps to get cancellation and get my practical test moved closer as he was happy with my driving. I did this and I received one and it was moved a month closer, yet still about 2 months of waiting so he told me to keep the app and get a closer cancellation. I received a texted on a Saturday morning saying a new lesson had been booked for me and it was for the Thursday coming up, I was buzzing months of lessons done i knew i was ready, yes nervous but ready yet my driving instructor refused the date with no explanation. I was gutted I asked him why he said to early look for a new date. The only dates i could find where months of and not in my area, i told him this he said i had to book one and hope for a cancellation again. I refused to book tho as i wanted to do it on the Thursday. Tuesday came i texted again saying can Thursday happen he never answer the question he just asked if i had booked a new date. I left it and never contacted him again i went straight to BSM complaint and I have repeatedly emailed and live chatted to them with no outcome just a email saying we take complaints seriously where looking into your case we will hopefully resolve soon. 2 months have passed email 4 more time and absolutely nothing not even a email back a total disgrace of a company”

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Posted 3 years ago

“I just forgot to write the name of the driver in the comment thomas undoka.His very bad men”

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Posted 3 years ago

“About 3/4 months ago, thomas, the driver of bsm, promised me that we would go together to the place where the exam was held, but he canceled it 3 months before the exam and said that he would not be able to come. I was reminding him every 3 weeks, but he canceled the exam 3 days before, and I couldn't cancel my exam either. I couldn't get it, most importantly, I trusted him, he promised me. If there was a zero rating I would give it. Doesn't this campaign morally educate those who work with them?”

Helpful Report

Posted 3 years ago

“Having fixed my test date, I then booked a reasonable number of lessons with BSM. The first lesson being two weeks before the test, which was actaully the first date lessons were allowed following the government Covid lockdown. I informed BSM that I would add more lessons if the instructor felt they would be needed and requested contact by the instructor. He didn't contact me. I was surprised that during the first lesson the instructor told my son that wouldn't be ready for a test booked for two weeks later, but never mind a few more lessons may fix that impression. Having left school hours early my son waited for his next lesson only for the instructor never to arrive and ignore our texts and phone calls. On contacting BSM I was informed that the instructor had cancelled some 9 days earlier, with neither the instructor nor BSM informing us of this cancellation. With a web based booking system and no advertised telephone numbers, it's bizarre that BSM are averse to emailing or texting their customers. Furthermore, their customer web accounts are linked to their instructors rather than the pupils, hence the lesson cancellation removed access to my account. I was not informed of the cancellation and I was unable to use money held by BSM to rebook replacement lessons. Having missed the crucial final lessons, 10 days after BSM should have contacted me and 14 hours before the driving test, I was now aware BSM were no longer providing a lesson nor importantly the car for the test! Worst still, they felt no responsibility to rectify their own booking issue. Do NOT use BSM, they will introduce you to an instructor, take their cut of money and wash their hands of the process. Any issue will be blamed on the instructor or the pupil by their customer services team!”

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Posted 4 years ago

“My first instructor was terrible, dennis george. He was not a nice person to be around and wasn’t a good instructor. He made me insecure about my driving ability and I didn’t look forward to my lessons. However, I switched to Annette Narain who could not have been better. She was kind and funny and was a joy to be around.”

Helpful Report

Posted 5 years ago

BSM is rated 4.1 based on 146 reviews