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BTOD.com - BTOD Reviews

4.7 Rating 315 Reviews
94 %
of reviewers recommend BTOD.com - BTOD
4.7
Based on 315 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read BTOD.com - BTOD Reviews

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BTOD.com - BTOD 5 star review on 18th May 2026
Louis Gonzalez
BTOD.com - BTOD 5 star review on 22nd October 2025
Paul Lee
BTOD.com - BTOD 5 star review on 8th October 2025
Keith Mills
BTOD.com - BTOD 5 star review on 5th September 2025
Anthony Zias
BTOD.com - BTOD 5 star review on 2nd May 2025
Alexander N.
BTOD.com - BTOD 5 star review on 2nd May 2025
Alexander N.
BTOD.com - BTOD 5 star review on 2nd May 2025
Alexander N.
131
Anonymous
Anonymous  // 01/01/2019
Love your YouTube reviews. After watching your content, I couldn't consider buying a chair from anyone else. Thank you.
Helpful Report
Posted 1 month ago
Thank you so much for the 5-star rating, Marc! We’re thrilled you enjoy our YouTube reviews and that they influence your buying decisions. If you ever need anything, we’re here to help. Kind regards, Team BTOD
Posted 1 month ago
the return policy is really what did it for me because with it my first time buying a quality chair im nervouse about my choice. i was about to buy from madison chairs but i took a moment to look at reviews about them and was recommended here instead as a refurbisher. I'm only a little disappointed that the steelcase gesture wasnt available but will settle for the leap if the company im purchasing from may deliver a better product anyway.
Helpful Report
Posted 1 month ago
Thank you so much for the 4-star rating, David! We’re glad our return policy helped you feel confident in your first quality chair purchase. Great news your Refurbished Leap by BTOD shipped today (4/30/26) via FedEx Home Delivery. You’ll receive tracking details shortly. Your personally assigned Customer Experience specialist will also be reaching out, so you have a direct point of contact if anything comes up we’re always happy and here to help! Kind regards, BTOD Customer Experience Team service@btod.com 1-866-733-0698
Posted 1 month ago
Easy process. Haven’t received product yet so hopefully quality is sufficient.
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Posted 1 month ago
Thank you so much for the 5-star rating, Jeffrey! We’re glad the process was easy. Your chair is in transit to you and estimated to deliver to you on Monday 5-4-26. If you need anything else, we’re here and happy to help. Kind regards, Team BTOD
Posted 1 month ago
Great!
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Posted 1 month ago
Thank you so much for the 5-star rating, Melissa! We’re glad you had a great experience with BTOD. If you need anything else, we’re here to help. Kind regards, Team BTOD
Posted 1 month ago
Easy to find items, easy to select affordable options and easy to check out.
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Posted 1 month ago
Thank you so much for the 5-star rating, Monique! We’re glad you found it easy to find items and check out. If you need anything else, we’re here to help. Kind regards, Team BTOD
Posted 1 month ago
Chair was perfect. Great value.
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Posted 1 month ago
Thank you so much for the 5-star rating, Brandon! We’re glad the chair was perfect and offered great value. If you need anything else, we’re here to help. Kind regards, Team BTOD
Posted 1 month ago
The order process was fast without any problems. I got regular emails of the progress. When the box arrived it was undamaged, and the setup was quick and easy. The chair is very comfortable throughout a full workday.
Helpful Report
Posted 1 month ago
Thank you so much for the 5-star rating, Christian! We’re glad the order process was fast, you received regular updates, the box arrived undamaged, setup was quick and easy, and the chair is very comfortable for a full workday. If you need anything else, we’re here to help. Kind regards, Team BTOD
Posted 1 month ago
Excellent shopping experience
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Posted 1 month ago
Thank you so much for the 5-star rating, Eric! We’re glad you had an excellent shopping experience with BTOD. If you need anything else, we’re here to help. Kind regards, Team BTOD
Posted 1 month ago
Had a great deal of difficulty placing original order. The payment was processed but a circle with a red X came up indicating that there was a problem with the order and I needed to contact the owner of the website. When I changed my selection of the color of the upholstery, the order was processed. I hope I was not charged for the previous failed attempts(2 attempts)???
Helpful Report
Posted 1 month ago
Hi Leonard, Thank you for sharing your experience, and I’m very sorry for the trouble you encountered during checkout that error message is not what we want you to see. I can also confirm that the two additional transactions from the failed attempts have already been refunded. You will only be charged for the successful order, and copies of the refund receipts have been sent to your email. We truly appreciate your patience and your business. Please don’t hesitate to reach out if there’s anything else I can help with. Kind regards, Service@btod.com 1-866-733-0698
Posted 1 month ago
I'm very happy with my refurbed Amia. The chair seems as good as new, even the Greener Option : Used Grade A Steelcase Cylinder and Arm Pads are flawless. I sit in this chair 6-11 hours per day 5 days a week with no discomfort.
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Posted 1 month ago
Thank you so much for the 5-star rating, Kevin! We’re glad you’re happy with your refurbed Amia and that it’s comfortable for long daily use. If you need anything else, we’re here to help. Kind regards, Team BTOD
Posted 1 month ago
It took longer than I expected for the chair to be shipped out but customer service was super responsive and the chair arrived perfect. I was a gift for my husband and one month late he still cannot shut up about the chair.
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Posted 1 month ago
Thank you so much for the 5-star rating, Lya! We’re glad the Refurbished Leap chair arrived perfectly and that it's a hit as a gift with your husband. If you need anything else, we’re here to help. Kind regards, Team BTOD
Posted 1 month ago
Information videos are pretty good..
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Posted 1 month ago
Thank you so much for the 5-star rating, Michael! We’re glad the information videos were helpful. If you have any other questions or need more guidance, we’re here & happy to help. Kind regards, Team BTOD.com
Posted 1 month ago
The website is easy to use and I've been very happy with the refurbished chairs I've bought here in the past.
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Posted 1 month ago
Thank you so much for the 5-star rating, Josiah! We’re glad the website is easy to use and you’re happy with the refurbished chairs. If you need anything else, we’re here to help. Kind regards, BTOD
Posted 1 month ago
Solid chair! I didn’t notice anything obviously used about it. Most comfortable chair I’ve ever had hands down. Everything works as expected, nothing quirky, just a great chair with comfortable seat. I did the new seat pad (without any extra padding) and it’s been very comfortable (5’10, 160lbs for ref) for long stretches.
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Posted 1 month ago
Thank you so much for the 5-star rating! We’re thrilled you’re enjoying the chair and that it’s comfortable for long stretches. If you need anything else, we’re here to help. Kind regards, Team BTOD
Posted 1 month ago
When the delivery service damaged the items we ordered, BTOD was very quick in responding and making sure that we got a replacement. The BTOD contact was friendly, efficient, and really great about the whole thing.
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Posted 1 month ago
Thank you so much for your kind review we truly appreciate it! We’re very sorry the delivery caused damage, but we’re glad we could respond quickly and get a replacement taken care of for you. It means a lot to hear that our team was friendly and efficient throughout the process that’s exactly the experience we aim to provide. Thanks again for your patience and for choosing BTOD!
Posted 1 month ago
Easy to use the web site and select options. All the information I needed was available. The chair shipped quickly and arrived in perfect shape. I appreciate their warranty and good reputation also.
Helpful Report
Posted 1 month ago
Thank you so much for the great review we really appreciate it! We’re glad to hear the website made it easy to find the right options and that everything you needed was clear and helpful. It’s also great to know your chair arrived quickly and in perfect condition. We truly appreciate your trust in our warranty and reputation that means a lot to us. Thanks again for choosing BTOD, and we’re here if you ever need anything!
Posted 1 month ago
Very easy to place orders. Looking forward to the delivery service.
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Posted 1 month ago
Thank you so much for the 5-star rating, Anthony! We’re glad placing orders was easy and that you’re looking forward to the delivery service. If you need anything else, we’re here to help. Kind regards, Team BTOD
Posted 1 month ago
I purchased a chair and while it ended up not fitting my needs, dealing with BTOD was very easy and excellent service all around. Their packaging of the chair is excellent, the return policy is very generous, and their instructions for their returns are easy to follow and they're very understanding. I highly recommended going through them first if they have the item you need as you can try without worries due to their return policy. Honest, great service, good pricing, and excellent communication.
Helpful Report
Posted 1 month ago
Thank you so much for the kind words—we truly appreciate you taking the time to share your experience! While we’re sorry the chair wasn’t the perfect fit, we’re really glad to hear our team made the process easy and stress-free for you. That’s exactly what we aim for. Your recommendation means a lot to us, and we’re always here if you need anything in the future. Thanks again for giving us the opportunity to help!
Posted 1 month ago
Perfect experience. The few questions I had about the delivery timeline were quickly and clearly answered by the web based support. Good proces and availability, easy to navigate.
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Posted 1 month ago
Thank you so much for your kind feedback! We’re glad to hear our team was able to quickly and clearly answer your questions that’s exactly the experience we aim to provide. It’s great to know the website was easy to navigate and the process felt smooth from start to finish. We truly appreciate your support and are always here if you need anything!
Posted 1 month ago
Took a while to ship. But arrived clean and with no obvious defects. Very comfortable, I'm very happy with the purchase.
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Posted 1 month ago
Thank you so much for your feedback—we truly appreciate it! We’re glad to hear your chair arrived in great condition and that you’re finding it comfortable. We apologize for the longer shipping time, but we’re grateful for your patience and are happy it was worth the wait. If there’s ever anything we can assist with, please don’t hesitate to reach out—we’re always here to help. Enjoy your chair! The BTOD Team
Posted 1 month ago
BTOD.com - BTOD is rated 4.7 based on 315 reviews