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BTOD.com - BTOD Reviews

4.7 Rating 315 Reviews
94 %
of reviewers recommend BTOD.com - BTOD
4.7
Based on 315 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read BTOD.com - BTOD Reviews

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BTOD.com - BTOD 5 star review on 18th May 2026
Louis Gonzalez
BTOD.com - BTOD 5 star review on 22nd October 2025
Paul Lee
BTOD.com - BTOD 5 star review on 8th October 2025
Keith Mills
BTOD.com - BTOD 5 star review on 5th September 2025
Anthony Zias
BTOD.com - BTOD 5 star review on 2nd May 2025
Alexander N.
BTOD.com - BTOD 5 star review on 2nd May 2025
Alexander N.
BTOD.com - BTOD 5 star review on 2nd May 2025
Alexander N.
131
Anonymous
Anonymous  // 01/01/2019
Great!
Helpful Report
Posted 2 months ago
Hi Kyle, Thank you for the 5/5 rating! We’re thrilled you had a great experience with BTOD. If you need anything else, we’re here to help. Kind regards, Team BTOD
Posted 2 months ago
Lots off great detail and reviews. Excited to gift this chair to my husband!
Helpful Report
Posted 2 months ago
Hi Shannon, Thank you for the 5/5 rating! We’re thrilled you found lots of great detail and reviews, and we’re excited for you to gift the chair to your husband. We truly appreciate you choosing BTOD and hope he loves it. Kind regards, Team BTOD
Posted 2 months ago
.
Helpful Report
Posted 2 months ago
Hi Leonardo, Thank you for the 5/5 rating! We’re thrilled you had a great experience with BTOD. If there’s anything else you need, we’re here to help. Kind regards, Team BTOD
Posted 2 months ago
n/a
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Posted 2 months ago
Hi Matthew, Thank you for the 5/5 rating! We’re thrilled you had a positive experience with BTOD. We appreciate you choosing BTOD and hope you love your purchase. Kind regards, Team BTOD
Posted 2 months ago
Bought one and getting another now. This is an amazing deal.
Helpful Report
Posted 2 months ago
Hi Hudson, Thank you for the 5/5 rating! We’re thrilled you’re enjoying the deal and that you’re getting another chair. We appreciate your support and look forward to helping with your next BTOD purchase. Kind regards, Team BTOD.com - BTOD
Posted 2 months ago
Easy ordering.
Helpful Report
Posted 2 months ago
Hi Jeff, Thank you for the 5/5 rating! We’re glad to hear the ordering process was easy. Kind regards, Team BTOD
Posted 2 months ago
Stoked
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Posted 2 months ago
Hi Nicholas, Thank you for the 5/5 rating! We’re stoked to hear you’re excited about BTOD. Kind regards, Team BTOD.com - BTOD
Posted 2 months ago
I'm not someone who buys refurbished items, but after having researched high-quality office chairs, reading a number of reviews for BTOD and Crandall Office Chairs, and having a work colleague share a positive experience with BTOD, I decided to buy two Steelcase chairs: one for home, and one for work. -- First, the customer service was responsive and helpful in answering my questions by chat / email. I wound up buying during a modest 10% New Year's sale, and I purchased an Amia for work and a Lamia (Leap frame; Amia cushion) for home. Both arrived within 2-3 weeks and looked, smelled, and operated as if they were brand new. I'm happy with both chairs, though I think the Amia is likely all I need. (I haven't tried attaching a headrest to the Lamia, so that might add some incremental comfort / value that I couldn't get with the Amia.) -- In short, I was happy with the BTOD site, support, value, and initial quality of the chairs. I've only had them for 2 months, but I've been very pleased so far and would easily recommend BTOD and these Steelcase refurbished chairs to anyone!
Helpful Report
Posted 2 months ago
Thank you so much for taking the time to share such a thoughtful review. We truly appreciate it! We understand that purchasing refurbished can come with some hesitation, so it means a lot that you trusted BTOD after your research and recommendations. I’m glad to hear our team was able to support you along the way and that both chairs arrived looking and performing like new. It’s great to hear you’re enjoying both the Amia and Lamia, and we love that you found the right fit for your needs. That’s exactly what we aim for. Thank you again for your kind words and for recommending BTOD. It really means a lot to our team. We’re here if you ever need anything down the road! Enjoy your chairs!
Posted 2 months ago
Looking forward to receiving the chair after seeing how clean it looked in the video posted 6 days ago!
Helpful Report
Posted 2 months ago
Hi Sean, Thank you for the 4/5 rating! We’re excited for you to receive the chair and hope it meets your expectations after you see it in person. If you have any questions or need a hand with setup, we’re here to help. Warm regards, Team BTOD.com - BTOD
Posted 2 months ago
Chair visually looks amazing. Cushion is pretty comfortable. Definitely a solid, quality chair. My two only complaint is the arm rests are extremely loose and one little bump moves them and then the chair is really loud when reclining back and then forward. Like really loud
Helpful Report
Posted 2 months ago
Thank you for your honest feedback and for the 3/5 rating—we really appreciate you taking the time to share your experience. We’re glad to hear the chair looks great and that the cushion is comfortable, but we’re sorry to hear about the looseness in the 4D armrests and the noise in the recline. That’s definitely not the experience we want for you. We’d love the opportunity to make this right. It looks like our service team hasn’t connected with you yet, and they’re great at resolving issues like this quickly. Please feel free to reach out to us at service@btod.com or call 1-866-733-0698, and we’ll take good care of you. Thanks again for bringing this to our attention—we truly appreciate your business and are here to help. Warm regards, Team BTOD
Posted 2 months ago
I have been very pleased with my purchase — a refurbished Steelcase Amia. BTOD shipped in a timely manner and the chair arrived in excellent condition. The chair is much more comfortable than the one I replaced and is built like a tank. One small question I had after delivery was answered quickly and resolved. I can definitely recommend BTOD and the Steelcase Amia. Also, it should be considered that the new seat pad option with 1/2" added foam is essentially an improvement of the original design specifications. Thanks BTOD!
Helpful Report
Posted 2 months ago
Hi Michael, Thank you for the 5/5 rating! We’re thrilled you’re pleased with the refurbished Steelcase Amia, the timely shipping, and that it’s more comfortable than your previous chair. We’re glad we could answer your question quickly and that you’d recommend BTOD. Kind regards, Team BTOD
Posted 2 months ago
it was very good
Helpful Report
Posted 2 months ago
Hi Jacob, Thank you for the 5/5 rating! We’re glad to hear you found your BTOD experience to be very good. We appreciate you choosing BTOD and hope you love your purchase. Kind regards, Team BTOD
Posted 2 months ago
Many products are missing the size guide and very few products mention the seat's thickness or material.
Helpful Report
Posted 2 months ago
Hi Matthew, Thank you for taking the time to share this feedback — we really appreciate it. You’re absolutely right, and we understand how important details like size guides, seat thickness, and material information are when making a decision. We’re currently working on improving our product pages to make this information clearer and more consistent. In the meantime, if you ever need help with sizing or specific product details, our team is always happy to assist. Thank you again for your feedback it truly helps us improve!
Posted 2 months ago
Chair ariived in perfect condtion and works great. Intial phone call was no pressure and very helpful.
Helpful Report
Posted 2 months ago
Hi Lee, Thank you for the 5/5 rating! We’re thrilled the chair arrived in perfect condition and works great, and that our initial phone call was no-pressure and helpful. We’d be happy to assist you again. Kind regards, Team BTOD.com
Posted 2 months ago
Purchased the XL version of the under desk cable management box. It works well but did arrive with cosmetic damage. Scatches and dents.
Helpful Report
Posted 2 months ago
Thank you for your feedback we really appreciate you sharing this with us. I’m glad to hear the XL cable management box is working well for you, but I’m very sorry it arrived with scratches and dents. That’s definitely not the condition we expect our products to arrive in. We’d love the opportunity to make this right. Please feel free to reply here or reach out to us directly at service@btod.com, and we’ll take care of you right away. Thank you again for your business we truly appreciate it!
Posted 2 months ago
Check out was good and good price. Can’t wait to see how the product turns out.
Helpful Report
Posted 2 months ago
Hi Jonathan, Thank you for the 5/5 rating! We’re glad checkout was smooth and the price was good. We can’t wait for you to see how the product turns out either. Kind regards, Team BTOD.com
Posted 2 months ago
Excellent chair that was easy to put together. Love the chair and service was great.
Helpful Report
Posted 2 months ago
Hi there, Thank you for the 5/5 rating! We’re thrilled the chair was easy to put together, and that you love it and the service was great. We’d be happy to assist you again. Kind regards, Team BTOD.com
Posted 2 months ago
Like the youtube videos
Helpful Report
Posted 2 months ago
Hi Don, Thank you for the 5/5 rating! We're glad you liked the YouTube videos. If you need anything else, we're here to help. Kind regards, Team BTOD
Posted 2 months ago
Checkout process was easy, buying my first high-end chair here
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Posted 2 months ago
Hi kaiwei, Thank you for the 5/5 rating! We’re glad the checkout was easy and you’re purchasing your first high-end chair here. We’d be happy to assist you again. Kind regards, Team BTOD
Posted 2 months ago
The price was amazing considering the price of a factory new chair. It looks, feels, and pretty much IS like-new. Shipping was quite fast all things considered, and everything was easy to assemble. The only problem I have had is the back swivel joints needing to be greased after 1 week. If I could give 4.5/5, then I would.
Helpful Report
Posted 3 months ago
Hi Pierce, Thank you for the thoughtful 4/5 rating! We’re glad you’re enjoying the chair’s look, feel, and value, and that shipping and assembly were smooth. We appreciate you letting us know about the back swivel joints requiring a light grease—your feedback helps us keep things running smoothly for our customers. If there’s anything else we can do to push this to a 4.5/5, please reach out. Kind regards, Team BTOD
Posted 2 months ago
BTOD.com - BTOD is rated 4.7 based on 315 reviews