“For months, I was struggling to sort things out on my own, and it became incredibly overwhelming. I wasn’t sleeping well and found myself constantly stressed and anxious. When I came across Michael and drew online, I decided to reach out and see if they could help. To my surprise, they replied quickly, which already gave me a sense of relief. What stood out the most was how sincere and attentive they were. They took the time to listen, explain everything in detail, and didn’t rush me or make me feel like a burden. Their patience and support made me feel more confident about the next steps.”
“Working with Thomas Mitchell restored my faith in what real customer support should feel like. Right from the first message, the team demonstrated an impressive level of responsiveness. Instead of days of silence or generic replies, I received a thoughtful response almost immediately, which instantly gave me hope that I was finally in the right hands.
As I explained my issue, I was met with patience and genuine interest. They gave me the space to share every detail, no matter how small or confusing it felt. They paid attention, asked follow-up questions, and treated my situation with the seriousness it deserved. It was clear they were committed to understanding my problem from every angle.
Their approach to finding a solution was thorough and considerate. They didn’t try to rush through the process or offer quick fixes. Instead, they took the time to think, analyze, and guide me step by step with clarity and confidence. Their transparency made me feel safe throughout the entire experience.
But what truly made the difference was their empathy. They understood the worry I was carrying and reassured me throughout our conversation. Their kindness and reassurance eased my stress and made the entire experience far more manageable.
Thanks to their dedication, everything was resolved perfectly. And yes—I received my cashback. Thomas Mitchell continues to prove that real care still exists in the world of online support.”
“Working with Thomas Mitchell restored my faith in what real customer support should feel like. Right from the first message, the team demonstrated an impressive level of responsiveness. Instead of days of silence or generic replies, I received a thoughtful response almost immediately, which instantly gave me hope that I was finally in the right hands.
As I explained my issue, I was met with patience and genuine interest. They gave me the space to share every detail, no matter how small or confusing it felt. They paid attention, asked follow-up questions, and treated my situation with the seriousness it deserved. It was clear they were committed to understanding my problem from every angle.
Their approach to finding a solution was thorough and considerate. They didn’t try to rush through the process or offer quick fixes. Instead, they took the time to think, analyze, and guide me step by step with clarity and confidence. Their transparency made me feel safe throughout the entire experience.
But what truly made the difference was their empathy. They understood the worry I was carrying and reassured me throughout our conversation. Their kindness and reassurance eased my stress and made the entire experience far more manageable.
Thanks to their dedication, everything was resolved perfectly. And yes—I received my cashback. Thomas Mitchell continues to prove that real care still exists in the world of online support.”
“Working with Thomas Mitchell restored my faith in what real customer support should feel like. Right from the first message, the team demonstrated an impressive level of responsiveness. Instead of days of silence or generic replies, I received a thoughtful response almost immediately, which instantly gave me hope that I was finally in the right hands.
As I explained my issue, I was met with patience and genuine interest. They gave me the space to share every detail, no matter how small or confusing it felt. They paid attention, asked follow-up questions, and treated my situation with the seriousness it deserved. It was clear they were committed to understanding my problem from every angle.
Their approach to finding a solution was thorough and considerate. They didn’t try to rush through the process or offer quick fixes. Instead, they took the time to think, analyze, and guide me step by step with clarity and confidence. Their transparency made me feel safe throughout the entire experience.
But what truly made the difference was their empathy. They understood the worry I was carrying and reassured me throughout our conversation. Their kindness and reassurance eased my stress and made the entire experience far more manageable.
Thanks to their dedication, everything was resolved perfectly. And yes—I received my cashback. Thomas Mitchell continues to prove that real care still exists in the world of online support.”
“This was a long time ago now but it still bugs me.
I didn’t purchase anything from this site. I didn’t even know this site existed until I got an delivery confirmation email. I didn’t receive anything from this site. I wasn’t robbed, don’t worry. Idk how they got my full name and email (I create accounts with different aliases so I can figure who sold my info and where spam comes from lol specifically with the email account in question). I tried to look up the order number referenced in the email. It was fake. Which was extremely weird bc the email definitely came from this site. I double checked.
I tried, in vain, to contact the site on this oddity. I guess my concern wasn’t worth even an automated reply. Silence to this day.
I hope this review is helpful to someone.”
“I bought a set of 4 posters about 2 months ago and still haven't recieved it. Abt 2 weeks ago, i emailed them abt it and somehow the message wasn't being delivered to them even after trying 10 more times. So finally i looked for their Instagram and texted them abt the issue and they said they will get back to me....still haven't heard anything from them. I'm actually very upset abt it because i took so long to collect that money to buy these posters for my friend's birthday which was literally so long ago.. :(”
“Please contact your bank if you have received a defective product like I did. I purchased the army bomb that was fake, didn't work and was scratched up. My bank filed a report on my behalf asking for a full refund of the product and I got all of my money back. Do NOT let them get away with this.
When I contacted BTS Mania Shop now Kpop Mania Shop about the defective product they said they would send me a new one. When I said I didn't want a new one because you're just going to send me another defective and fake one they said it was too late that they already sent it. That was a lie! Then when I told them that I would be contacting my bank they said they could give me a store credit which was a 1/3 of what I paid and then offered me a partial refund again a 1/3 of what I paid.
I'm sure the reason they changed their name is because of all the complaints they've received. So please do not be a fool like me. Buy their merchandise from weverse.”
“!!!BUYER BEWARE!!!
I would give this shop ZERO stars if I could. I had ordered a hoodie and a hat from the website which came to a total of $60USD. I had waited 2 MONTHS to receive this package and still have yet to receive it. This, to me, is a very long wait considering China, the location they're shipping the package from, is only 6 HOURS away from my location by plane.
While reading other reviews, I discovered that despite marketing the items as 'official' they are actually COUNTERFEIT items. Please, do NOT waste your time and money on this shop it is only a SCAM. I have recently emailed them asking for a refund but, guessing from the reviews I don't think I'll be able to get one. They have also changed their website to KPOPMANIA to scam more kpop fans so beware!
If you really want to support BTS and buy their merch and albums, just buy it from WEVERSE and wait until they can ship to your country again.”
“I spent $200+ on this website, nothing was good quality or real merch. I used this site to buy a BTS hoodie, after washing it 2 times (following washing instructions) all of the words on the hoodie fell off, it was uncomfortable to wear and the size ended up being to small, I wear a small in American sizes so I ordered a large. I thought it was probably a messed up one. So, I contacted them and asked for a new one, I got a new one. The exact same thing happened, this time I even kept it out of the dryer and air dried it. I also got a shirt from this site from my mom for Christmas and the same thing happened. Later I got a backpack the inside pocket ripped at the seam, the zipper broke, and the strap fell apart. I always take care of stuff, especially when I use my own money to buy it and it’s expensive. Also, everything took WAY to long to arrive, it took 3 months both of my hoodies to arrive. Do NOT use this website to get anything, use CokoDive, BTS irl store (if you live close), or any well rated REAL Kpop/ BTS merch store.”
“Please contact your disputes department within your bank if they do not give you a full refund. As per my conversation with my bank, they will be given 15 days to provide me with a full refund from the date I first contacted them with my issues. The light stick they sent me was defective because it's counterfeit. If they do not provide me with a refund then I have to contact my bank again who will then do an investigation and submit a report on my behalf. Make sure you have all the dates (received the item, contacted them about the item, etc.), the amount you paid and date it was charged to your credit card on hand when speaking with your bank. From what I've read when I call them back I'm supposed to provide them with my email correspondence. I have also submitted a complaint with the e-commerce.gov at https://www.econsumer.gov/#crnt. It probably won't make a difference. I'm sure they can just change their company name and continue to operate.”
“I wish I could give them zero stars. Do NOT buy the light stick version 3. I was duped and sadly I should have known better. I was supposed to go to their now postponed concert in May and was preparing for it. One thing I wanted was the light stick. I went to a few online stores and chose to get it from BTS Mania. Big big big mistake. It wasn't until I had issues and watched videos comparing real to fake ones that I realized it was fake. The battery compartment got stuck and cannot be pulled out and there are marks and scratches on the globe and handle. I contacted them and asked what can be done, can I get a refund? They asked for videos of the defects, got back to me and said they would be sending a new one. I replied saying I would rather have a refund since you're just going to send me another fake one. They replied it was too late that they had already processed the order. What a bunch of crooks. I should have been given the options of being refunded or being sent a new one. Going to see if my bank can help. I will NEVER buy any of their "official" merchandise online. Lesson learned.”
“:( Got a fake army bomb in the mail. Not only that but there were scratches on the product as well. Very dissatisfied considering it was a gift for my sister...”
“I am very disappointed that the Army Bomb that I bought for my daughter is a FAKE. I ordered this on Feb 2 and just received it on 4/8/20. I spent $74.95 for something that is basically garbage. She has tickets to an upcoming show and I wanted to surprise her with an Army Bomb. Not only was she disappointed, I am very upset by the misleading advertising. I bought an official version, #3, official junk. This Army Bomb is a piece of official junk. I am sure this is not how BTS wants to be represented with false advertisements and sales of merchandise that is useless.”
“Total fake bootleg and had to wait 2 months for the light stick and paid $75.00! I would never purchase from them again and always be careful when you buy something that’s not American made. I’ve been through this twice now! And NEVER again!”
“Total fake bootleg and had to wait 2 months for the light stick and paid $75.00! I would never purchase from them again and always be careful when you buy something that’s not American made. I’ve been through this twice now! And NEVER again!”
