“Lovely looking products, although the website was offering a free gift with a £20 spend and I reached this threshold but didn’t receive the free gift. I had emailed before ordering as it wasn’t showing in my basket and never received a response or the gift. The products I ordered were for a gift so it would have been nice to try the brand for myself.”
“I NEVER RECEIVED THIS ORDER.
I received a lotion I really loved in an ipsy box. So I had tried to purchase some through your wesite. I NEVER received them. I tried to reach out multiple time to get a refund, locate my order, and get a status on my order. NO RESPONSE.
It is ashame, because I really liked your products and I wanted to get more.”
“I am happy with the products that I actually received, but my order was missing an item which you are currently in the process of refunding, which is great, although I wouldn’t have been receiving the refund if I hadn’t rang you. It also states on your website that it takes 1-3 working days for delivery, however mine took a lot longer than this (8 days to process the order and a further 7 days to actually receive it).”
“Ordered the macaron bath bombs last year, got delivered all ripped out of the box and out of the plastic seal. Emailed them to query it and they completely ignored me, scam company. Waste of money and couldn’t give as a gift for Christmas”