“Purchased caff blinds after installation and zipping (zipping stitching broke) removed damaged panel and replaced and again stitching broke this appeared to be a problem with stitching? on return to the store and explaining to the returns person was informed to log my complaint on line. She could not do anything to help.”
“None of the self service tills working -again so big queues at the few other tills.
Price match is a con as it only applies to none offer pricing from comparable stores. Wickes had buy 2 tins of Dulux paint for £26 and Bunnings was £14 per tin. But could not match Wickes as it was an offer so why bother with the price match. Bring back Homebase management!”
“Appalled at conversation I overheard from an employee at Bunnings in Weston. Employee ask another employee to make his presence felt in the isle where a black man was looking at the tool section. Why I asked myself did he think because he was black that he was about to steal some tools. If the man was white he definitely would not be concerned at all. This kind of attitude really gets me angry.”
“Whilst working on a garden renovation contract in Basingstoke we needed some extra materials to complete the project, being not from the local area we checked on Google for a supplier an up came Bunnings.
On entering the store we asked a member of staff where we could find the products we needed she called another member of staff over an he took us to each of the sections an helped pick the products. We also needed some sheet timber cut so he took us over to the timber cutter an went an found a member of staff to operate the saw.
We expected to be looking around for ages an be late back on site but in fact the whole experience took less than 3o minutes. An extremely pleasant experience from the polite an helpful staff to the competitive prices an I have been telling all my family and friends.”
“Bunnings Milton Keyes; staff very helpful and friendly. Accommodating to our needs. Even gave my daughter a balloon and teddy when she fell and hurt herself.”
“I visited Bunnings for the first time on Sunday (as was a previous customer of Homebase). I have to say I was so impressed, wood cutting service, superb, they even cut a small piece by hand, nothing was too much trouble. The paint service excellent, they did not have what I wanted in stock however was able to advise when it would be in stock and was very informative about alternative products. A huge range of stock. This kind of store, with really really good staff, that actually care and have a depth of knowledge about the products is well overdue. Fantastic.”
“Poor customer service, I was promised a phone call three times never happened, when I was in business you didn’t promise to contact someone unless you intended to do it !. Unless you sort this out the only way your business will go will be down.”
“Ordered kitchen 03.03.18, and hired their recommended fitter (expensive) started 19.03.18, but no one can confirm delivery of kitchen. In store kitchen planner does not liaise with fitter they leave it all to you. So now I have a fitter in situ but no kitchen for him to fit and no idea when it will arrive. Worried I will be left with unfinished kitchen (as fitter cannot come back and finish) if it is not delivered in time. Very stressed about this and regret not going to BnQ.”
“Went into one the other day and was appalled at the overpriced items. My goodness!! On a slightly better point I can report that all their plants looked alive. Hint, hint for Aldi and all the others.”
“Late on delivery, I had to chase them only to be told that there was an issue with my kitchen order, this was 4 days after the stated delivery date and after I made the calls to see what the reason for late delivery was.
Rude boarding on arrogant manager when I requested a refund.
Communication of my complaint ignored”
“Excellent service very helpful staff only criticism, the wood cutting service and the worktops are in Opposite corners of the store which makes it difficult for customers to negotiate the journey, as worktops are extremely heavy. and large ..”
“I have made a number of purchases at my local Bunnings store over the last 12 months. I always have a positive experience when shopping there as the staff members are always friendly and helpful. With the huge range of products, I have always been able to purchase what I have needed. One time I changed my mind about some items I had purchased and returned them. I was offered a refund with no questions asked. I will continue to shop at Bunnings.”
“Friendly, helpful staff. Amazing range of products under one roof and extremely competitive prices, in many case cheaper than even the trade outlets. This has become my new favourite "go to" store.”
