Burrows Motor Company Reviews

Name: Burrows Motor Company
Rating: 4.73

4.7 Rating 1,070 Reviews

94 %

of reviewers recommend Burrows Motor Company

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4.7

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01226 720443

Email:

info@burrowsmotorcompany.co.uk

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Burrows Motor Company 5 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a new C-HR late May 18, and it arrived with no problems. The only gripe was it arrived with rubber sealent and compressor [as most cars do now] but when I ordered it I asked for a real wheel and tyre to match the other four. Call me old fashioned but I prefer a real wheel in case of a puncture, not a blow up and go to the nearest garage. A phone call told me it was available to collect, so off I went. A fitter came out of the garage to fit the wheel in the boot [complete with jack and wheel wrench etc]. When I got to my car there was a 'space saver' wheel, not what I ordered. So back to see the person at the service counter who asked me to wait while he got somebody to talk to about this, all the equipment and the space saver got took back to the garage. The person arrives and I tell him the story. To which he told me the sealent and compressor are standard. the space saver had been ordered because I said that I would prefer a real wheel and tyre. I said 'to match the other 4'. He fetched the salesman who had taken the order who said he remebered me wanting a wheel to match the others. The person then tried all sorts to try and get me to accept the space saver - saying it would take time getting it. I can go to Burton-on-trent [their big works] and fetch one faster than it arrived. It would cost more, was the next question - it didn't matter it cost [quoted about £250 when I ordered the car, they didn't know exactly as nobody had asked for one before] the person looked it up and said about £460, bit of a difference, But I still wanted the wheel and tyre. it finally arrived without the jack or wheel brace etc. So what started off as excellent finished with me being disapointed with the service.”

Helpful Report

(Burrows Toyota Worksop) - Posted 6 years ago

Thank you for the feedback Cyril. It is important we see where we have gone wrong so we can make sure that it is right in the future. We hope you love the C-HR and look forward to seeing you in the future.

Posted 6 years ago

“I had to purchase a car quickly to replace my other Yaris which had been scrapped as a result of a rear shunt .As I was going on holiday soon afterwards , I had to make a hasty decision which influenced choosing a Yaris again considering how well it had survived the accident ! I am always impressed by the staff and service at Doncaster Lewis was very helpful sorting out my 'new' car with finance but I was quite disappointed when later in the month I received correspondence from Toyota about finance deals which would have been tempting had I not had to change cars so quickly!!”

Helpful Report

(Burrows Toyota Doncaster) - Posted 6 years ago

Thank you for the great review Marion - we hope you love your new car!

Posted 6 years ago

“Although service was good. When I went to pick up the car it had not been cleaned or valeted....spoke to sales rep and adv to bring back to be done....as I live over 10 miles away and need car for work I asked to take to Barnsley...not done....cleaned car myself....disappointing start....”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Thank you for your review Matthew - we shall pass your comments back to our team.

Posted 6 years ago

“The only thing I would suggest is to ensure you charge for the car tax at the time of purchase, rather than having to chase customers down for it later.”

Helpful Report

(Burrows Toyota Doncaster) - Posted 6 years ago

Thank you for the feedback Ally which we will ensure is passed to the site. We appreciate you taking the time to leave a review.

Posted 6 years ago

“Extremely helpful. Not overtly pushy. Accommodating. Nice Coffee. Pleasure to do business with.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 6 years ago

Thank you for taking the time to leave a great review Steve. Feel free to drop in for a coffee anytime.

Posted 6 years ago

“I was offered a very good deal that other dealerships couldn't match, and was explained all the details in a friendly atmosphere. Dave Jessop who handled my purchase was professional and answered all my questions and didn't try and push extra insurances on which I was really grateful for. I couldn't be happier with my new car and in future will definitely look into going with a Mazda again.”

Helpful Report

(Burrows Mazda Sheffield) - Posted 6 years ago

Thank you for the great review Dori - we shall pass your comments back to Dave at our Sheffield dealership. We hope you love your new car.

Posted 6 years ago

“We have managed to get an appointment a week away with a technician. As to the findings the review will continue.”

Helpful Report

(Burrows Kia Barnsley) - Posted 6 years ago

Thank you for the review Barry - we hope you will be able to give us a five star after your visit.

Posted 6 years ago

“Happy over this short period of change from Copcutts after 20 + years of dealing very successfully and enjoyably with them and the curtuosy they extended at all times to me and my family”

Helpful Report

(Burrows Toyota Worksop) - Posted 6 years ago

That's great to hear Peter. We hope you will be as happy with Burrows as you were with Copcutts, and we still have the familiar faces on site.

Posted 6 years ago

“I was in desperate need of a car, and would have liked to have taken it that day.. but I was told company policy was that it had to have a service and MOT.. slightly disappointed that it hadn’t had either when I picked it up as they were done in June.. so maybe I could have taken the car earlier.. On the plus side though, waiting meant they wheels were repaired.. and I rang and asked for them to be sprayed black and they did... I have an absolutely stunning car that in no way looks 6 years old it’s mint.. and I absolutely love her (pearl), so thank you 😊”

Helpful Report

Posted 6 years ago

Thank you for the great review Nicola. We are sorry you were slightly disappointed with the slight delay on the car, but delighted that you love her. Happy motoring.

Posted 6 years ago

Burrows Motor Company is rated 4.7 based on 1,070 reviews