“Orders over 3 weeks ago and no sign of order. Sent several emails with no response and helpline has no answer. Sent email to cancel order, if no response will dispute with CC company. I get the whole covid thing is causing some issues but a small email to say we have your order and bear with us would have been nice. Thankfully only something small under €100 ordered but I feel sorry for anyone who bought something major.”
“I have the same complaint as previous customers. No sign of my shipment and all correspondence totally ignored. This is really frustrating. Company motto seems to be: 'We treat all customers with equal contempt'.”
“We have already been waiting for 15 days to get very important items for running our pizzeria. No delivery and zero communication in this day and age is not acceptable.”
“I ordered something a month ago, I haven't received it, I have sent an email to see what the story is, I got no reply, will some one please send me what I ordered or my money back, thanks Paul”
“After two months I finally got my shipment and it was the wrong one. Somebody got my shipment and I paid for his shipping. Now they say it was my shipment cost not the one sent to me to cover his ass. Still waiting word on how to ship this old stuff to whoever it belongs to which means more time and effort for your mistakes...Not good”
“Too a week for the equipment to arrive. Said it would be Monday didn't arrive till friday. When I would ring to see where it was they couldn't tell me when I'd recieve it. Pretty poor.”
“Ordered napkins on Wednesday 23rd August & was told it would be delivered to me on Friday 25th August. Never arrived, so I called on Wednesday 30th to chase up and got told that they were having to be ordered in so I wouldn't actually in fact get them till the following week which I was annoyed at. I asked why nobody told me this when I ordered that it would take this long when I even called up to check that you had got the order and was told it would be with me on the Friday. All I got was a "sorry" somebody should have told you that. They finally got delivered on Tuesday 5th October 14 days after I placed the order. I understand things happen & that you have to order certain items in but the communication on your part was non existent and poor. Your customer service has not filled me with any confidence to order with you again & am surprised that I have had no contact from yourself or a gesture of goodwill on your part. Very disappointing.”
“Where is my order. The napkins I ordered were in stock on your website and it said they would be delivered within 2 days. It has now been 2 weeks and still no delivery. I demand a full refund”
