“Order wasn't done and sent in time for apt and had to rebuy hair but have given me compensation for the wait but was disappointed as my payment was taken but no connection made about my order being late”
“The product I ordered and submitted payment of, turns out to not be in stock, and I am now in limbo as to what will happen next, will my product get delivered when stocks are replenished, and should the website not advise the customer at point of order that the product is not available at that time?”
“The product was good but the service this time was not so good. I ordered two hairpieces , after 3 weeks I chased it up as I had still not received my order. I then received one hairpiece and a refund for the other one with no explanation, I emailed for and explanation and have still not had a reply...”
“My rating is on the customer service and amount of time it is taking for me to get the product. NOT the product itself.
I purchased the product 15/04/15 the money was taken out of my bank account shortly after. I emailed to enquire where my product was yesterday 27/04/15, as I was supposed to receive it within 7 days. I was told that someone was supposed to have emailed me making me aware that the product would not be in stock till early May.
I did not receive this email, and it is also unacceptable to take money out of my account so far in advance of me receiving any product.
On the positive side they have offered discount for my inconvenience however this is on my next order which I also believe is unfair as they should offer discount on the delayed product and lack of customer service this time round. This factor I am attempting to negotiate.
I have yet to see my product and find out if it was worth all this hassle.”
“Hi. I have already reviewed the product indicating that I've found a problem with it and I have just been sent two further emails asking me to leave feedback so I'm a little confused?”
Hi,
We are sorry to hear that you have had an issue with the product you purchased. Please email us at sales@buyhair.co.uk and we will resolve this issue.
Thanks
Buy Hair Customer Service Team
“I know the product IS fake but unfortunately it LOOKS fake !! It has a 'dolls hair shine' and there doesn't appear to be a lot of hair in the packet either, despite ordering 2.
It's a real shame as I was very excited after seeing the trailer, as they looked much thicker and more realistic.
I have to say that the service is second to none it's shame this particular product doesn't follow in the same vein. I will therefore be returning the items for refund.”
Hi Tracy,
I am sorry to hear that the product wasn't of satisfaction. We do offer a 14 day returns policy. Please email us at sales@buyhair.co.uk and we will resolve this issue for you.
Thanks
Buy Hair Customer Service Team
“I have bought from buy hair several times, I am usually satisfied with the service I receive. However, my most recent order was a disaster, only half of my order was shipped and I had to wait 3 days until the rest of the order arrived, resulting in an appointment being missed.”
