“I ordered 3 sets of audio cds but the package contained only a set of cds. I complained to buyee and a week later I received 2 tracking numbers without paying more money.”
“Buy online in Japan is very difficult for foreigner but buyee provide an option for easy access for buying in Japan. Also they provide a very clear charge to their service and great selection on shipping methods.”
“I have been using Buyee as a proxy buying service for all things Japanese since 2017. They've been really great and is always the first service I recommend to friends. Of the few times when I needed customer service, they have shown dedication and been very accommodating (I had previously requested things like reducing the packaging size and material before shipping).”
“Bought caps and when I received them it was somewhat deformed due to poor packaging. I hope this will not happen again and also please add an option in the future to change price invoice. Hope you also consider that. Thanks!”
“A place to find local Japanese product that easing your payment with Credit Card. I would suggest Buyee to increase the minimum bid limit to an old customers.”
“Various products are arranged in a comfortable arrangement. The latest products are being updated quickly. Quick delivery and quick response in case of a problem.”
“Opportunity to buy direct japanese goods from japanese websites and auctions... Great service provided also in english. Excelent quality, great customer service , I use it all the time! Thank zou Buyee !”
“DO NOT BUY FROM BUYEE
I made an order with Buyee to ship my package using Seamail and payment went through without any issue.
A few days later Buyee contacted me saying JP post returned my package because it’s oversized for Seamail. (Their system told me nothing about the dimension of the shipment at the checkout page)
Now my only option is DHL, which is triple the price. They denied my refund and refused my request to split shipment into smaller packages.
I now have to call my credit card company and file a fraud dispute because they pulled a bait and switch on me, ate my payment, and holding my shipment hostage.”
“I am a collector and especially like all the cute and rare items only found in Japan! Recently there was a Card Captor Sakura Kuji that was exclusively sold in Japan only. I was able to look up the item on Yahoo Auctions and snipe bid and win the item I wanted using Buyee. The best part is it is hassle free for me, I just need for it to arrive at the warehouse and ship, it’s that easy. I had the option of EMS, DHL, Airmail, Surface mail so I shipped it using airmail. I like that there is mutiple Shipping options for me. Also I was a little worried during Covid 19 that services will be severely interrupted but to my surprise it has been quite smooth! This item shipping out on May 15 and was delivered to me on June 10. Things usually ship out of japan the very next day I make payment! Very reliable service! Highly recommended.”
“Buyee is the easiest way to buy many toys and figures from the auction in Japan. Customer service is a great service and friendly customer support, awesome experience!”
“I like Buyee, because it allows me to buy what I want Even though. I'm abroad. I can buy without problems. Parcel delivered directly to my home every time Especially, I like to find Idol products, my favorite web is Mercari. There are products for me to enjoy. Easy to use, convenient, quick, even in the covit-19 range. I received the products as scheduled. And has many promotions for shoppers, such as those who are overseas will really like the shipping discount. I really like it. Impress me and like to use this website forever.”
“FIX YOUR PACKAGE CONSOLIDATION!!
I am REALLY losing faith in Buyee because THEY DO NOT KNOW HOW TO CONSOLIDATE A PACKAGE. When you ask for package consolidation they take your 2 (or 3 or 4) items in the shipping boxes that they arrived in to the warehouse, don't bother to open them and just PUT THEM INSIDE A HUGE BOX!! It's just insanely lazy! The first time it happened I thought it was a fluke but it KEEPS HAPPENING!! I t is just maddening, especially right now that DHL is really the only option, and if you cross 4kg or a certain outer box dimension with DHL the cost skyrockets (which it will certainly do if it is boxes in bigger boxes)
I Had two items that shipped separately for 5000 yen each, but after consolidation the price shot up to 20,000 yen making the service "Pay 500 yen to DOUBLE your shipping cost" what a deal... I paid 300yen to request a photo to see what the heck was going on, and that is when I first discovered the idiotic way they were consolidating packages [See first pic] Yes, that is a box in a box stacked on top of another box (not pictured) The CRAZIER thing is they opened both shipping boxes to confirm items, then put them BACK in shipping boxes, like WTF After only a 3 more days of emails with customer support, they fixed this one, but others have taken 5 emails and a week to resolve. Just today they failed to fix another package the first time, taking away the external shipping boxes but leaving everything in a HUGE box that still costs 198,000 yen fortune to ship (and I know what it should cost, because I have already shipped this EXACT combination of items before, through Buyee and DHL for 69,000 yen)
If you are really persistent eventually they WILL fix the packages if you beg them enough and get lucky with a customer service agent who isn't a fool. The first mentioned above packages ultimately shipped in one reasonably sized box for 6800 yen, which cost me 500 yen and DAYS of stress to save $25 It arrived looking reasonably packaged but in still an overly large box [See second pic]
The fact that Buyee clearly CAN fix it after they do it badly in the first place, and that they KNOW HOW to pack packages correctly to save people on shipping just deepens the mystery though (and has kept me hanging on like an abused spouse believing they can change) Offering the "consolidation" service as it is makes no sense as it only makes shipping MORE expensive. Any customer with a brain can then add up the previous shipping weight and see that the new weight is MORE and figure out what Buyee did. Then they just have to go BACK and re-do the work all over again. It is just so much wasted effort for both the customer AND for Buyee.
So Buyee, I am talking to YOU. Please either change the standard way you consolidate packages to actually SAVE PEOPLE MONEY or at the very least MAKE IT AN OPTION TO DISCARD SHIPPING BOXES right when package consolidation is selected. And please do a better job of putting things in smaller boxes! Especially now with DHL as the only shipping option you can't drop the ball like this!”
