Thank you for the time to explain the issue.
Thank you for the refund which was a great act of customer service to rectify the problem.
Good luck with your new business
When you pay for a 24 hour service and according to the web site you have to allow 2 days to process abd the parcel dose not arrive on its due date there is no telephone number to discuss. Likewise if you email them directly your are ignored. Very poor service when you have paid for the 24 hr express service”
I want to apologise for your messages not coming through to us, we have only just established that one of our contact forms on our website has not been working (Since fixed). If we had of known I can assure you I would have done everything I could to resolve the issue as quickly as possible.
Please could you contact me firstname.lastname@example.org and I will be able to offer a refund on the postage to compensate for the late delivery. We dispatched on time, but Hermes let us down by taking 2 days to deliver your parcel.
Again, very sorry. We are kicking ourselves for not noticing the contact form was not working.
“Wrong pen delivered or wrong image on site. I was expecting Parket Sonnet "Chiselled Purple Matrix" pen as shown in the image. What turned up was semi chiselled purple with white barrell. Too late to return - pen was for a gift. How hard can it be to make sure what you're selling matches the image shown? Will never buy from this outlet again.”
I am very sorry to hear you received the wrong item, it could have been a picking error or a listing error, I am looking into how it's happened. I wish we know about the issue, as I can assure you I would have done everything to make sure it was resolved as promptly as possible. Please contact me at email: email@example.com as I would still like the opportunity to resolve for you.
Thank you, and again we are very sorry.