“Buying a voucher via the app, means a huge battle to get it while they happily and quickly take your money. I usually buy Costa vouchers but for once I made an exception and the emails back and forth for solving the mystery of a £10 voucher is beyond ridiculous! It goes without saying that I will never be buying a voucher or anything from Nero unless I am in the middle on nowhere and Nero is the only option to get a coffee.
Their coffee is good and often staff in cafes are nice but after this experience I’m so put off Nero! A natural talent at losing customers”
“The coffee is usually good but it depends who is making it. There are two people who I avoid if possible. They are so busy chatting with each other that they’re not paying attention to what they’re doing. Sometimes their noise level is so loud that it becomes annoying.”
“One very dissatisfied customer before me didn't help. Held my coffee while waiting for sandwich to be heated up. Asked for a tray several times. Coffee luke warm, sandwich not heated through. Code to toilet changed. Plates etc still left on a number of tables. Awful.”
“Chris and Lewis
You are a fabulous team.
When we visit you,
We are living the dream
Your kindness and coffee
Have made our day.
Thank you so much
For going out of your way.
We love you
Xx”
“Horrible experience today. The staff were rude and dismissive, and it completely ruined my visit. Customer service needs serious improvement. I won’t be returning unless this changes.
Breahead branch 4/1/26 10 am”
“Huddersfield Cafe Nero is impossible to compare.
The staff are kind and welcoming, a quality so often rare.
Decent human beings who always go out of their way.
It’s often hard to express a thank you, Each and every day.
Thank you Alex, Chris , Kayleigh, Beth and Lewis xxxxx”
“Huddersfield Cafe Nero is impossible to compare.
The staff are kind and welcoming, a quality so often rare.
Decent human beings who always go out of their way.
It’s often hard to express a thank you, Each and every day.
Thank you Alex, Chris , Kayleigh, Beth and Lewis xxxxx”
“Huddersfield Cafe Nero is impossible to compare.
The staff are kind and welcoming, a quality so often rare.
Decent human beings who always go out of their way.
It’s often hard to express a thank you, Each and every day.
Thank you Alex, Chris , Kayleigh, Beth and Lewis xxxxx”
“Huddersfield Cafe Nero is impossible to compare.
The staff are kind and welcoming, a quality so often rare.
Decent human beings who always go out of their way.
It’s often hard to express a thank you, Each and every day.
Thank you Alex, Chris , Kayleigh, Beth and Lewis xxxxx”
“Staff are fine very pleasant however recently the lattes have a burnt taste to it ,happened once then had another week later and same thing burnt taste ,swapped it but same thing”
“A big thank you to Hayden at the Chichester branch, North Street. Helped me claim my free birthday treat & cake. I had downloaded the app, but due to no wi fi he managed to retrieve, my claim. Having worked in customer services, I know its good to that someone, if they go beyond their duties”
“Appalling lack of cleanliness in the caffe nero 508 Royal Mile, Edinburgh. Already noted and reviewed last August and the situation has only got worse.
Tables filthy, floors filthy, toilet in the most disgusting condition...”
“I have been a regular customer of Cafe Nero at Fforestfach Retail Park. I have on occasion did my work there while enjoying my drink. I liked the fact I could sit, use wireless and have access to a power socket. The staff were extremely friendly, joyful and professional. 2 staff in particular stand out, Ffion and Oskar. Always polite, cheerful and courteous going the extra mile. Highly recommend this branch. So far the best branch I have been to so far out of the Cafe Nero chain. The coffees and other drinks are excellent and very good for Non Dairy as well. Chai, Latte, Fruit booster and Frappes have been really good, and portions are generous.”
“The Assembly Row location in Somerfield, Massachusetts is wonderful. The beverages are made with precision and care. The selection of sandwiches and breakfast items is large in comparison to other chains, and the staff that greeted us every morning of our vacation was excellent. Do not take briskness as uncaring. They are busy and need to keep everything moving, but your order will be correct and you coffee amazingly like what you would get in Italy. Sandwiches and breakfast items are lovely as well. The atmosphere is lovely and the seating inviting. Don’t hesitate to have a seat and get comfy! Huge shout out to Ana and the staff for making every morning an experience!!”
“Big thumbs-up to Ankita at Caffè Nero, Coventry City Centre, for her friendly and welcoming service. She truly made my visit enjoyable—great customer care! 👏🌟”
“Caffe nero in cranleigh is a really nice place to go for coffee with my family and it is very freindly and very clean there should be very proud of there new store 😀”
