“Caffé Nero in Chester uk, bridge Street, Chester. And caffé Nero, east gate, Chester uk. Have bad customer service, especially the one in bridge Street Chester, bad customer service, bad hiegiene, no WiFi; when asked why. Their answer, never conving. You to do something about”
“Visited the Leckwith cafe in Cardiff this afternoon. Queue longer than your arm, but only 1person serving. Took nearly 30 minutes to get 2 cups of coffee. Loads of tables littered dirty cups, plates etc.”
“Buying a voucher via the app, means a huge battle to get it while they happily and quickly take your money. I usually buy Costa vouchers but for once I made an exception and the emails back and forth for solving the mystery of a £10 voucher is beyond ridiculous! It goes without saying that I will never be buying a voucher or anything from Nero unless I am in the middle on nowhere and Nero is the only option to get a coffee.
Their coffee is good and often staff in cafes are nice but after this experience I’m so put off Nero! A natural talent at losing customers”
“The coffee is usually good but it depends who is making it. There are two people who I avoid if possible. They are so busy chatting with each other that they’re not paying attention to what they’re doing. Sometimes their noise level is so loud that it becomes annoying.”
“One very dissatisfied customer before me didn't help. Held my coffee while waiting for sandwich to be heated up. Asked for a tray several times. Coffee luke warm, sandwich not heated through. Code to toilet changed. Plates etc still left on a number of tables. Awful.”
“Chris and Lewis
You are a fabulous team.
When we visit you,
We are living the dream
Your kindness and coffee
Have made our day.
Thank you so much
For going out of your way.
We love you
Xx”
“Horrible experience today. The staff were rude and dismissive, and it completely ruined my visit. Customer service needs serious improvement. I won’t be returning unless this changes.
Breahead branch 4/1/26 10 am”
“Huddersfield Cafe Nero is impossible to compare.
The staff are kind and welcoming, a quality so often rare.
Decent human beings who always go out of their way.
It’s often hard to express a thank you, Each and every day.
Thank you Alex, Chris , Kayleigh, Beth and Lewis xxxxx”
“Huddersfield Cafe Nero is impossible to compare.
The staff are kind and welcoming, a quality so often rare.
Decent human beings who always go out of their way.
It’s often hard to express a thank you, Each and every day.
Thank you Alex, Chris , Kayleigh, Beth and Lewis xxxxx”
“Huddersfield Cafe Nero is impossible to compare.
The staff are kind and welcoming, a quality so often rare.
Decent human beings who always go out of their way.
It’s often hard to express a thank you, Each and every day.
Thank you Alex, Chris , Kayleigh, Beth and Lewis xxxxx”
“Huddersfield Cafe Nero is impossible to compare.
The staff are kind and welcoming, a quality so often rare.
Decent human beings who always go out of their way.
It’s often hard to express a thank you, Each and every day.
Thank you Alex, Chris , Kayleigh, Beth and Lewis xxxxx”
“Staff are fine very pleasant however recently the lattes have a burnt taste to it ,happened once then had another week later and same thing burnt taste ,swapped it but same thing”
“A big thank you to Hayden at the Chichester branch, North Street. Helped me claim my free birthday treat & cake. I had downloaded the app, but due to no wi fi he managed to retrieve, my claim. Having worked in customer services, I know its good to that someone, if they go beyond their duties”
