“I want to this store to buy a coffee.
I was served by a Indian poorly spoken lady.
She made my drink putting her fingers in my cup.
She did not give me a napkin or spoon.
Should I ,mention that she has no common sense with health and safety at all.
She should not be working here..
Her name is nagmaP.
This Indian lady service is terrible .
Toilet was stinky mess wet paper all on the floor.
This shop is disgusting.”
“I want to this store to buy a coffee.
I was served by a Indian poorly spoken lady.
She made my drink putting her fingers in my cup.
She did not give me a napkin or spoon.
Should I ,mention that she has no common sense with health and safety at all.
She should not be working here..
Her name is nagmaP.
This Indian lady service is terrible .
Toilet was stinky mess wet paper all on the floor.
This shop is disgusting.”
“This is the Eastbourne branch
The first thing you notice when you walk in is the strong smell of urine. The coffee was nice, but the service was poor. The staff looked miserable and seemed like they didn’t want to be there.
The shop was dirty, the furniture was worn out, and the toilets were absolutely disgusting.
Very disappointing experience. I definitely won’t be going back.”
“Caffé Nero in Chester uk, bridge Street, Chester. And caffé Nero, east gate, Chester uk. Have bad customer service, especially the one in bridge Street Chester, bad customer service, bad hiegiene, no WiFi; when asked why. Their answer, never conving. You to do something about”
“Buying a voucher via the app, means a huge battle to get it while they happily and quickly take your money. I usually buy Costa vouchers but for once I made an exception and the emails back and forth for solving the mystery of a £10 voucher is beyond ridiculous! It goes without saying that I will never be buying a voucher or anything from Nero unless I am in the middle on nowhere and Nero is the only option to get a coffee.
Their coffee is good and often staff in cafes are nice but after this experience I’m so put off Nero! A natural talent at losing customers”
“One very dissatisfied customer before me didn't help. Held my coffee while waiting for sandwich to be heated up. Asked for a tray several times. Coffee luke warm, sandwich not heated through. Code to toilet changed. Plates etc still left on a number of tables. Awful.”
“Horrible experience today. The staff were rude and dismissive, and it completely ruined my visit. Customer service needs serious improvement. I won’t be returning unless this changes.
Breahead branch 4/1/26 10 am”
“Appalling lack of cleanliness in the caffe nero 508 Royal Mile, Edinburgh. Already noted and reviewed last August and the situation has only got worse.
Tables filthy, floors filthy, toilet in the most disgusting condition...”
“I had a very unsatisfactory visit to Café Nero in West Hampstead on Wednesday, 4th November. The customer service was poor and unwelcoming, with staff showing little to no friendliness or attentiveness.
The two staff Barristers were very chatty and to each other and choose who they say hello. This is not the first time these barristers have been rude to us, it getting uncomfortable now because we have been coming for nearly 7years.
Additionally, the cleanliness of the café left much to be desired. Tables were cluttered with used cups and plates, making it impossible for customers to sit without first clearing the tables themselves. This is not what one expects from a reputable café chain.
It was disappointing to see such hostility from these two barristers and a low standards of service and cleanliness, and I hope management addresses these issues promptly to ensure a better experience for future customers.”
“I have frequented Neros over many years on the horsefair branch and never have i been treated so disgracefully.
We ordered a vegan pastry slice fir my 4 year old daughter who has a serious allergy to dairy. I asked twice to be sure, that i had been served the correct item and that it was vegan and was told yes if course it is.
I got back to my car and gave it straight to my daughter but she said it smekt strange it was only when i got home that i realised that it was definitely not vegan. It is extremely lucky for Nero that she only had a corner of the pastry. Had she eaten it we would probably be tellimg a different story. To make things worse we returned to the shop the following day to ask why we had been served carelessly and the kids behind the counter thought it was funny.
I spoke to a young girl who could not care less about their negligence and there was no sign of an apology our caring attitude towards my daughter or us as customers.
We werent even able to get our money back on the item
Nero need some very serious staff training, its only a matter if time before they kill someone who has serious allergies. I wont be going bsck EVER”
“I visited 261 High St., Exeter. Bought a cheese/ham toastie, crisps and coffee. Coffee was provided at point of payment but by the time the toastie arrived it went lukewarm almost cold. There was no sauce no pepper or salt so that did not suit. Whilst waiting I noticed the state of the floor and doormat. Sadly the person who keeps this clean has left some time ago and there has been no replacement. All in all it was a rubbish visit and a big disappointment as to what I have enjoyed when visiting same company in Plymouth.”
“Always a issue with access @ 86 Northbrook Street branch the tables are always in the doorway when they should be put outside and with a certain entrenched regular taking up space with his scooter access is nightmare have spoken to the manager several times unfortunately not interested in solving the problem just laughs it off must try harder please”
“Myself and a friend called in for coffee and cake on Wednesday at 8.05 pm and we're made not very welcome just assumed we should have a carry out went to put coffees in paper cups instead of asking when we corrected him by saying we are sitting in he replied we are closing soon even though there was 55 minutes before closing we certainly won't be returning in future it was the Nero on upper level of metro centre”
“I stopped in to get a drink there were two people waiting at the end of the counter, no one else in line. I went and stood behind them and waited for my turn. When the picked up their order. I stepped up to the counter. The woman asked if I was picking up. I said no I want to order. She took my order and when I cashed out she said " And fir next time you walked around and came from the wrong end. Our line start in the other direction. Seriously...what difference does that make in the flow especially when there were two people ahead of me. It was her tone rude and unnecessary. I made sure she saw me select no tip. Also. If you go here and plan on sitting be sure to order your drink to ho. I'm pretty sure that I was given a small mug deliberately and paid for a medium.”
