Card One Banking Reviews

Name: Card One Banking
Address: cardonebanking, PO BOX 3634, Chester
Rating: 1.77

1.8 Rating 88 Reviews

18 %

of reviewers recommend Card One Banking

Company Reviews

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Metrics

1.8

Based on 88 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

Phone:

0871 811 1881

Location:

cardonebanking, PO BOX 3634
Chester
CH1 9NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have more experience on gift card buying and selling”

Helpful Report

Posted 1 year ago

“Op oline bankyng”

Helpful Report

Posted 1 year ago

“I have been with Card one Money, about 5 years, I have had no problems in that time, all my bills and direct debits, are all paid on time, if there is not enough in my account to pay bills, they always let me know. I can only praise Card One Money, and hope others who have had problems, that they are sorted out.”

Helpful Report

Posted 1 year ago

“for a number of years I have been banking with them. No issues whatsoever. There is a premium for the service, but there may be other reasons why you can’t or choose not to use have a high street bank account.”

Helpful Report

Posted 2 years ago

“Let's not forget why we use this Bank, usually because we can't get one of the "big four" high street banks due to bad credit etc They are up front with the charges so nobody's deceiving anyone! I've banked with them for over 4 years and initially intended to move to another bank when I built better credit, but I find their customer service very good and whilst we as a company handle very little cash or cheques their charges aren't that steep. o.k £7.50 is quite high for instant transfers, but if you've ever had a bank account with a high street bank and looked at your business banking charges at the end of the year there's not much in it so we have stayed with them. One negative was they weren't on the approved list for the Governments Covid-19 Bounce Bank Loan. This was a real shame. Otherwise no complaints at all!”

Helpful Report

Posted 3 years ago

“I’ve been with this bank for a few months I’ve had no problems only thing is when money is credited to your account it doesn’t become available straight away other than that everything is good also everyone complaining about the call charges use the free complaints line it is the same line as the customer service ‭0345 872 8661‬”

Helpful Report

Posted 3 years ago

“It does exactly what it says on the tin. People complain about the 12.50 charge but it’s there for a reason for example missed direct debit payments, most banks would charge you but card one money doesn’t. I have been with this bank for 4 months now and I have never experienced a problem. They are working night and day to perfect security and secure access to your account. For example now when you login as well as asking security questions it sends a code to your designated mobile number. This bank is brilliant and I cannot complain”

Helpful Report

Posted 3 years ago

“Always found the customer service staff efficient and friendly. One bad thing and many people have commented on this is the time it takes to clear a chegue, 8 days, so they hang on to our money to get interest. Not happy about this part of cardonemoney”

Helpful Report

Posted 4 years ago

“I have recently opened a business account with card one banking. It has been straightforward and easy to use . This is an honest and genuine review. Many thanks to the patient and awesome customer service team. From Sophia (JagAppliances)”

Helpful Report

Posted 4 years ago

“I have been with this bank for 9 years and have never experienced a problem. Customer service are polite and efficient. Yes, it is expensive to call but they have to make money to operate as they are not earning interest. I can't fault them.”

Helpful Report

Posted 4 years ago

“Never notice the small monthly payments, Love the helpfulness from the Customer Service, love NO BANK CHARGES, been with this company for a few years, and never have any problems with them, MUCH PREFER THIS TO THE HIGH STREET,”

Helpful Report

Posted 4 years ago

“What I see here is a lot of people taking there mental health out on a reviewing site complaining about the fees when they are very upfront and clear about them, that I will not understand. I can honestly say they deserve the 5 stars as I cannot complain about a single thing, bank transfers that are sent to me are received instantly, the online banking system is great and my card arrived within the stated time (3-5days), I think everyone is being abit too emotional in these reviews and it shoud be rated a lot lot higher than 1.3 that's for sure.”

Helpful Report

Posted 4 years ago

“No problems whatsoever. For a business customer they are a brilliant way of avoiding crippling business account charges. Found customer service very helpful. Cannot relate to these other comments at all and surprised by some of their ferocity.”

Helpful Report

Posted 5 years ago

“Fantastic company never had any problems great”

Helpful Report

Posted 6 years ago

“I am quite pleased with card one banking. the staff are very useful when i call. i am still struggling to use the online system. But overall as a bank i am very satisfied with them. i would recommend them to friends and family.”

Helpful Report

Posted 9 years ago

“This bank has been great for me over the past 7 years. My only negative comment would be with the cost for instant transferring. My account was hacked, they had stopped the card before I rang to inform them all on the same day, and refunded the money immediately on returning the fraud forms.”

Helpful Report

Posted 4 years ago

“Card One Money is OK while things are going smoothly, though the £1.50 charge for drawing money from an ATM is nothing short of ridiculous. Some revewers here talk of NO BANK CHARGES. Rubbish! Card One charges £12.50 per month for an individual account and £17.50 for a couple (for the additional card). You have to pay £3.50 for a paying in book (Cheques or cash) but the cheque clearance time is absurd at 8 working days. If you want to make an instant bank transfer it costs £7.50. Phoning their customer helpline costs 36p a minute, 25p pence minute standard network charge and 11p per minute charged by Card One. I recently had cause to phone them to change some details and by the time I had got through and my matter dealt with the cash balance on my phone was reduced by £3.24. Their live chat facility is ONLY for attracting new customers. You cannot access that to deal with your banking matters. Not the most helpful of payment services either. Even if your card is stolen they take £3 off your account to replace it. Their internet interface is pretty user-friendly; not difficult to navigate. In summary, when things are going well, then it would score 3 when not going so well 2.”

Helpful Report

Posted 4 years ago

“Using the app is useless really.... I recently lost my card and tried to cancel it via the app but never got confirmation it was cancelled so had to phone up to make sure at premium rate might add. Then to order my new card I had to spend 23 minutes on hold at premium rate once more to order the replacement. I recieve my card today so tried to activate it, I do all the steps and at the final hurdle it says sorry I didn't quite get that and it puts me through to customer services of which are closed on weekends so I still have no use of card and once again have to call the customer service on Monday at premium rate, all in all a very poor service and going to change my bank”

Helpful Report

Posted 1 year ago

“Been with them bout 3 years dont really like the 12:50 month an 1:50 every withdrawal think the transfer fee is bad but apart from that not been to bad until today. What transaction normally clears for me next day is still down as pending 4 days later an wen foned them they sed cud take upto 12 days??? Whys this ???,”

Helpful Report

Posted 4 years ago

“Did not listen. Payment came into my business account and they sent it straight back to the customer due to the payee omitting a word on the account . All else was the same and there was nothing added that did not coincide with the account. I noticed that it was being transferred out before it left my account, and phoned them to reverse the decision. Well I wish I had not bothered. They hung on for 20 mins with excuse after excuse how they could not reverse their decision and that it was final. I am disgusted by the way they behave, knowing full well that the money was mine and that a customer paid it into my account and they make the decision to pay it straight back to the customer. I am now in the process of writing a formal complaint about the manager of customer services who I believe not to have a clue on how businesses require cash flow to keep them operating and would do well to remember ... guys like us pay their wages.”

Helpful Report

Posted 6 years ago

Card One Banking is rated 1.8 based on 88 reviews