“These check holders need to be a little bigger. It is hard to get the checks, and registers inside. I put Carousels picture of thier books, then mine to show that they are not selling what they advertise. I had to do some cutting to get the checks to fit properly. Also the thin plastic separator is not good enough for duplicate check writing. The credit card holder makes writing in a register impossible because you will not be writing on a smooth surface. If you try to contact Carousel, they conveniently block the "helpful links" with a pop up box to accept cookies. There is more, but you get the basic idea. Customer service was O.K. but not great. The reps do not work for Carousel. You are calling a call center that works for many companies.”
Hello Adam,
Thank you for taking the time to share your feedback with us!
We have carefully reviewed this product and found that both our registers and checks do fit inside the holder as intended. However, we do recognize that the very first insertion may require a bit of extra effort, as the material naturally stretches slightly after initial use due to the construction process.
We’re sorry to hear that the additional concerns you mentioned made this product not the right fit for you. Your comments about the thin plastic separator and the credit card holder have been noted, and we appreciate your insights as they help us identify areas for improvement.
Regarding your experience with our website, we do use cookies—a common and required practice for most online businesses—to ensure the best possible browsing experience and compliance with industry standards. The pop-up you encountered is part of our standard notification process.
We’d also like to clarify that when you contact our customer service, you are speaking directly with Carousel Checks. Our representatives are employed onsite at our production facility in Palos Hills, Illinois. Because Carousel Checks owns and operates additional online check-printing websites, our representatives may occasionally ask for more information to help locate your specific order, especially if you purchased through one of our affiliated sites.
Thank you again for your feedback, and please let us know if there’s anything more we can do for you.
Best regards,
Carousel Checks Customer Service Team
When you contact customer service you are indeed speaking directly with Carousel Checks, we employ our own representatives onsite at our production facility located in Palos HIlls Illinois; Carousel Checks also owns and operates addiitonal onlice check printed websites and as such you may have been asked for more information on whom you made your purchase with to locate your order.
“The service I received was excellent; our checks didn't line up well with our printer so Carousel printed new ones to our specs at no charge. We used to do business with another well known check company, and paid over $1.00 per check. The Carousel checks are a fraction of that including envelopes. I definitely would recommend Carousel.”
