Hello,
Thank you for taking the time to leave a review. We do have an order on file for this email address. If this was not you, please call us immediately. Reference order number CARO-19187-2954. I have gone ahead and asked our marketing team to remove this email from all future Carousel promo emails. If you have any questions or concerns, please do not hesitate to reach out to our Customer Service Department. We are in office M-F from 8:30AM-5:00PM CST. We can be reached at 708-613-2452 Option 1.
Thank you,
Carousel Checks
“Expensive shipping and they arrived loose in a simple mailer. For the price of shipping I would have thought they would arrive in a small box like they did years ago.”
Hello William,
Thank you for taking the time to leave a review. We do offer a check box for $.99 in the ordering process online. I can absolutely send you one or two for free if you would still like one. Please call us! If you have any questions or concerns, please do not hesitate to reach out to our Customer Service Department. We are in office M-F from 8:30AM-5:00PM CST. We can be reached at 708-613-2452 Option 1.
Thank you,
Carousel Checks
“It's been over a month and I haven't received my checks and I'm almost out. If I would have known it takes this long I would just stayed with bank checks. Ordered on May 23rd its now July 1.”
Hello Dennis,
Thank you for taking the time to leave a review. I've reviewed your order and the tracking on it shows that it was delivered on June 4th, 2025 at 4:19pm In/At Mailbox. If you still haven't received them please let us know right away and we will send a new batch to you. If you have any questions or concerns, please do not hesitate to reach out to our Customer Service Department. We are in office M-F from 8:30AM-5:00PM CST. We can be reached at 708-613-2452 Option 1.
Thank you,
Carousel Checks
Hello Laura,
Thank you for taking the time to leave a review. I reviewed your order and it looks like one of our supervisors reached out immediately to remedy the issue. It looks like you needed Top Laser checks but accidently ordered Middle Laser checks. I do see we refunded your entire order to remedy the situation. If you have any questions or concerns, please do not hesitate to reach out to our Customer Service Department. We are in office M-F from 8:30AM-5:00PM CST. We can be reached at 708-613-2452 Option 1.
Thank you,
Carousel Checks
Hello Brittin,
Thank you for taking the time to leave a review. So sorry to hear that you are not happy with the quality of the checks. We use industry standard 24lb paper when we print. If you have any questions or concerns, please do not hesitate to reach out to our Customer Service Department. We are in office M-F from 8:30AM-5:00PM CST. We can be reached at 708-613-2452 Option 1.
Thank you,
Carousel Checks
Hello,
Thank you for taking the time to leave a review. I have reviewed your order. Unfortunately when the customer places the order online, it goes straight to the press for print. This means if anything is incorrect, it would be from the initial order placed by the customer. I do see that we placed a free reprint for you with the corrected information. Also, we have many shipping options to choose from that can get you your checks quicker if needed. If you have any questions or concerns, please do not hesitate to reach out to our Customer Service Department. We are in office M-F from 8:30AM-5:00PM CST. We can be reached at 708-613-2452 Option 1.
Thank you,
Carousel Checks
“I ordered rush service because I urgently needed my order. Carousel cancelled my order and didn’t bother to send an email and let me know. Customer service is nearly impossible to reach.”
“The checks look like I printed them out on my home printer or my kids made them. Very disappointing for the price that was paid for them. And u can’t even write on them with an ink pen u can’t see the print in certain areas. To be honest they look fake”
Hello Jamie,
Thank you for taking the time to leave a review. So sorry these checks came out darker than expected. It looks like you've spoken with our Customer Service team since and we have offered a free reprint of the order with a lighter image. If you have any questions or concerns, please do not hesitate to reach out to our Customer Service Department. We are in office M-F from 8:30AM-5:00PM CST. We can be reached at 708-613-2452 Option 1.
Thank you,
Carousel Checks
“Although I did get help with combining an order, my address stamp font is too small and the lettering is not raised enough off the pad so it bleeds ink between letters. The background ink just makes a big blob. Left justified should not be an option, leaves an ink mess from right corner blank space. The stamp is unusable.”
Hello Karl,
Thank you for taking the time to leave a review. I'm so sorry that the stamp has not worked out for you. I have looked at your order and put in for a replacement stamp with center justification. Unfortunately I cannot make the font larger as line 1 falls off the end if I try. Hopefully this helps! If you have any questions or concerns, please do not hesitate to reach out to our Customer Service Department. We are in office M-F from 8:30AM-5:00PM CST. We can be reached at 708-613-2452 Option 1.
Thank you,
Carousel Checks
Hello Carla,
Thank you for your recent call with us regarding the delivery issues with your check order. We were happy to assist in resolving the matter for you.
Please let us know if there is anything further we can help with. We’re always here to assist!
Best regards,
Hi Robert,
I hope you’re doing well! Upon reviewing your order, I noticed that it was placed online. When orders are submitted online, the information provided is sent directly to our printing presses, and we print exactly what is entered.
In the future, if you ever need assistance with an online order, please don't hesitate to reach out to us. We’d be more than happy to help ensure everything is just as you need and get any new checks sent out to you promptly.
Thank you for your understanding, and we appreciate your business!
Best regards,
Carousel Checks
Hi Michael,
I hope you’re doing well! Upon reviewing your order, I noticed that it was placed online. When orders are submitted online, the information provided is sent directly to our printing presses, and we print exactly what is entered.
In the future, if you ever need assistance with an online order, please don't hesitate to reach out to us. We’d be more than happy to help ensure everything is just as you need. We are willing to send out a new batch of checks to you with the correct information as a one time courtesy. Please give our Customer Service Team a call to assist with this. They can be reached at 708-613-2452 Option 1. We are open 8:30am- 5pm M-F CST.
Thank you for your understanding, and we appreciate your business!
Best regards,
Carousel Checks
“The checks I ordered are of the poorest quality. I would highly recommend to NOT order from this company. I ordered business checks and not only did the checks not come as expected, the paper is so thing you would think it was printed on a tissue!”
Hi Blake,
Thank you for your feedback. I want to assure you that we use the industry-standard 24-pound paper for all of our prints to ensure the highest quality.
If you have any further questions or concerns, please don’t hesitate to reach out. Our Customer Service team is available at 708-613-2447, Option 1, Monday through Friday, from 8:30 AM to 5:00 PM CST.
Thank you for choosing Carousel Checks. We look forward to assisting you!
Best regards,
Carousel Checks
Hi Leslie,
I hope you’re doing well! Upon reviewing your order, I noticed that it was placed online. When orders are submitted online, the information provided is sent directly to our printing presses, and we print exactly what is entered.
In the future, if you ever need assistance with an online order, please don't hesitate to reach out to us. We’d be more than happy to help ensure everything is just as you need and get any new checks sent out to you promptly.
Thank you for your understanding, and we appreciate your business!
Best regards,
Carousel Checks
“This is the 2nd time that the delivery time was later than estimated even when paying the extra fee for faster delivery. It has been 9 days so far without delivery. It would have been faster using USPS instead of DHL. Won't be using Carousel in the future.”
Hi Ronald,
I hope you're doing well. I just reviewed your order, which was placed on October 30, 2024. It took 2 business days to print your checks, and they left our building on November 4, 2024. Since you selected Ground shipping, which typically takes 6-9 business days, your order was delivered on November 8, 2024 — 4 business days after it shipped, which falls within the expected delivery window.
If you're looking for faster processing and shipping in the future, I would recommend selecting our Plant Rush option, which reduces the production time by 2 days. Additionally, we offer expedited shipping methods for quicker delivery.
Thank you for your order, and please don't hesitate to reach out if you need further assistance.
Best regards,
Carousel Checks
Hi Bob,
I just reviewed your order, and it appears that it was placed directly through our website. When orders are submitted online, we do not modify any information; it goes straight to our presses for printing.
To make sure you receive exactly what you need, please reach out to our Customer Service Team at 708-613-2452 (Option 1). We will be happy to send you a free reprint of your checks with the corrected information.
Thank you for your order, and we appreciate your understanding.
Best regards,
Carousel Checks
Hello Brad,
I hope this message finds you well. I wanted to follow up on your recent order, which shows as being delivered on Wednesday, October 9th. If you have not yet received your checks, please don't hesitate to contact our Customer Service Team at 708-613-2452 (Option 1). We will be happy to send a new batch to you immediately.
Thank you for choosing us, and we appreciate your business!
Best regards,
Carousel Checks
Thank you for reaching out! We’re happy to assist, but to better understand your needs and provide effective support, we’d like to learn more about your hands-on experience with the issue.
Please don’t hesitate to contact our team by phone at 708-613-2452 to discuss further and receive assistance.
We look forward to helping you!
“I AM SO MAD! I SEARCHED FOR DISCOUNTS AND YOUR SITE GAVE ME THE BEST??? UNTIL I PAID FOR MY CHECKS.... THE TOTAL WAS $19.99 THEN I HIT THE PAY AND MY PAYMENT SHOWED THE SHIPPING AND HANDLING FEES BUT NOT UNTIL I PAID WAS I ABLE TO SEE HOW MUCH THE TOTAL WAS! THAT WAS A CHEAP TRICK. I WILL BE CHECKING TO SEE IF YOU POST THIS. LAST TIME AND HONEY I HAVE 6 CHECKING ACCOUNTS!”
Thank you for reaching out to us and sharing your feedback. We truly value your opinion and are committed to providing the best possible shopping experience.
While we proudly offer free shipping as an option for our customers, we also recommend trackable shipping for added peace of mind, especially for time-sensitive or high-value items. This ensures that your package is traceable from our warehouse to your doorstep.
Regarding the handling fee, this covers essential costs associated with preparing your order for shipment, including quality checks, secure packaging, and ensuring your items arrive in excellent condition.
We understand that every customer's preferences and needs are unique, and we aim to provide flexible options that cater to different priorities. Please know that your feedback is invaluable as we continually strive to improve.
