Carpetright UK Reviews

1.6 Rating 1,130 Reviews

13 %

of reviewers recommend Carpetright UK

1.6

Based on 1,130 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Carpetright UK:

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as over 120 stores across Holland, Belgium and the Republic of Ireland.

Visit Website

Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

How does Carpetright UK deliver?

Helpful Report

(3 months ago)

Carpetright UK delivers items by Courier and Own Driver.

Helpful Report

(3 months ago)

50.00%

Industry Average

“ I tried to complain and It took two complaint forms 3 emails and a 40 minute phone call in which apparently I was first in the queue (I gave up and put the phone down) finally got a reply via email saying that dates given were provisional even though I have an email confirming delivery date and the manager in the Wolverhampton shop told me she would let me know if the fitting date changes for any reason (she didnt). ”

- Mrs F Hannon

“ Failed fitting caused big problems for me, the store made no attempt to contact me and when I did get through to them after many attempts said that I had to call them again in a few days to rearrange delivery. ”

- Anonymous

“ We informed Carpetright, that faults can become evident after delivery and installation of a product and therefore, asked Carpetright to replace the carpet or refund us our money; we were still within our 30 day legal rights for defects. ”

- Alexis Vincent

Carpetright UK Reviews

Delivery - Average