CarShop Reviews

1.8 Rating 407 Reviews
19 %
of reviewers recommend CarShop
1.8
Based on 407 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
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CarShop 1 star review on 18th December 2023
Kerrie Ball
CarShop 1 star review on 18th December 2023
Kerrie Ball
CarShop 1 star review on 18th December 2023
Kerrie Ball
CarShop 3 star review on 4th April 2022
Anonymous
CarShop 1 star review on 14th February 2022
Anonymous
CarShop 1 star review on 14th February 2022
Anonymous
CarShop 1 star review on 2nd November 2021
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
I prep'ed my visit by reading reviews & having a couple of 'phone conversations with a member of staff before visiting, so my expectations were set. Even though we arrived an hour before our appointment time, we were greeted well and didn't have to wait. My wife and I looked at 2 cars, which I 'went over with a fine tooth comb' before taking both for test drives, (and not just round the block). The salesman, Albert, couldn't have been more helpful; he was attentive, but not pushy, and had good product knowledge. Yes, he did try & sell me all sorts of extras, such as Gardex, GAP insurance, 'drive away' insurance, etc. etc. but once I made it plain I wasn't interested in racking up the bill, he got the idea and stopped trying. Having decided to buy one, I spent nearly 30 mins. on the 'phone to my insurance company, sorting out my insurance. Then we had to wait for a Finance Manager to become available: Albert wasn't allowed to seal the deal. (This was despite the fact that I wasn't part exchanging anything and didn't want finance). The Finance Manager, Martin Denmark, was very personable but also went through offering 'extras', even though I'd set out my position. He was too was very helpful, in that he did a lot of the DVLA stuff for me, which was strictly my responsibility. Overall we were happy with the way we were treated; both Albert & Martin provided some good old fashioned service, which was a nice surprise. But be warned: our visit took over 4 hours, (some of which was my own doing), and be prepared to have all sorts of additional considerations presented to you. Would I buy from Norwich CarShop again? Absolutely. But allow LOTS of time.
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Posted 7 months ago
CarShop Wolverhampton Bought a great car in good condition, well happy, Staff were very friendly and made the sale go smoothly. Thanks to Harry,Jack and Tenneil for their good friendly customer service
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Posted 1 year ago
Great service from sales, Keiron and Ashley top boys, just hope after service is up to scratch. Payed a premium for it to be honest only time will tell. That's the truth.
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Posted 1 year ago
Bought my new car from Car Shop, Wakefield yesterday. Must say HAS was So lovely. Spent a lot of time with Myself & Daughter making sure we got the right deal. He was very calm, helpful & Not At All Pushy. Go to HAS at Wakefield for the best Service. Julie & Carris
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Posted 1 year ago
Thanks to Richard and team at Warrington for their honesty and professionalism in completing my recent car purchase. I bought a Mini Cooper 7 online without viewing it as I live 150 miles away.I have several years of experience in a car paint shop and would never normally buy this way. I viewed a detailed video and paid for car. When the car was delivered it was as described and I was more than satisfied. The whole experience was different and not without worry, out of my comfort zone, but all went really well. Thanks again
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Posted 2 years ago
Car not perfect, however Carshop have been excellent in their response and sorted the issues.
CarShop 4 star review on 17th June 2020 CarShop 4 star review on 17th June 2020 CarShop 4 star review on 17th June 2020
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Posted 3 years ago
easy to buy car. There is a bit of miscommunication. bad experience in after sales service. Friendly staff.
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Posted 4 years ago
CarShop is rated 1.8 based on 407 reviews