“I had a positive experience working with ERF. The team was professional, responsive, and took the time to explain each step clearly. I appreciated their patience, clear communication, and willingness to answer my questions throughout the process. Overall, I was satisfied with the support I received and would recommend ERF based on my experience.”
“Moved suppliers therefore cancelled my direct debit so they couldn't take the next 3 months estimated usage out of my bank account. They then invoiced me £58 for each property under the heading "direct debit cancellation charge"(!!) I owed them a balance of £51 for a couple of days usage during the transition to a new supplier and they then invoiced me £59 for each property "late payment charge". Bunch of crooks...steer clear.”
“Their strong commitment to efficiency ensured the withdrawal was completed promptly and in a well‑organized manner. Every stage of the process was handled with care, communicated clearly, and managed with consistent professionalism. They minimized delays, addressed questions as soon as they arose, and maintained full transparency from start to finish, turning what could have been a stressful situation into a smooth and reassuring experience overall.”
“I first had contact with Castle Water in March 2025. They had wrongly addressed a bill to my address with the wrong name. I am not a customer of Castle Water. It was finally sorted out, with many emails and phone calls. I had to send proof that I was a customer of another water company.
Today 3 January 2026. I received another bill for a different company name at my address. A simple Google search solved the mistake. I'm not sure why a blind man living in a bungalow is getting water bills for a commercial busi”
“Their engineers are so reliable. Twice they came to read our meter, misread it and sent a bill for £13,000. This caused so much personal and financial stress - it involved months of customer service putting the phone down on us, sharing CCTV of how incompetent the engineers had been, our water being turned off etc. It turned out Castle Water had made a mistake and the bill should have been £1,000.
Not once did they offer compensation (despite the daily interest charges they charged us with)! No apology. Nobody took any accountability.
Castle Water actually are bullies! They shouldn't be allowed to operate in this way.”
“I use almost no water from the mains, but this made no difference to Castle Water who are more interested in finding ways of hammering their victims with £101 fines for 'non-payment' (I underpaid because I couldn't find how much I owed and apparently paid on the wrong days of the month. Having added a further £202 for the same reason, despite me paying them monthly for the supply of water I don't use, they then added £458 for their debt collectors to threaten to cut off the supply and increase the debt still further. An absolutely disgusting firm, as bad as loan sharks.”
“Castle water trying to charge me £530 late payment of £136..68 which they never sent me a bill . We contacted them several times but they are not willing to drop the charges. I do not recommend anyone to make a contract with this company. Absolutely ripoff”
“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”
“COVSECLTD * COM put me at ease. They checked in frequently, communicated clearly, and never hurried me. They guided me through every stage of the procedure and even offered assistance with simple tasks like email recovery. Companies that treat senior citizens with as much tolerance and respect are hard to come by these days. I appreciate their assistance and candor.”
“TERRIBLE! Their communication process is ridiculously overcomplicated to make you loose track and miss payments. They won't just email the bill like every other company. Instead they send you a link, which takes you to their website, where you have to log in, then find the account section, then go through a list of documents, none of which are labeled with the bill date or amount, but instead you must download the pdf document just to receive your monthly bill! Then if you miss one they add insane late charges for hundred of pounds without warning or providing sufficient breakdown of how they are even calculated. Then they threaten you with disconnection which comes with an additional £420 fee on top for the disconnection. We finally just left them after hours on the phone fighting the disconnection charge and I'm so happy to never deal with these sheisters ever again!”
“I was out of the country and I could't open my emails and I didi't have a direct debit settled, my mistake.
I was charged £100 after 2 months, which I think it's right.
But the company charged me £422 on the 3rd month.
So now I've to pay £877 instead then £340, well, something like that.
I think this is a robber for a 11 years loyal customer.”
“I was provided with top-notch service and they presented information that was very detailed and informative and they made me feel very confident in them because "" Mrs. Presley Jossie "" provided constant updates about the process and how to tackle the situation. Their approach is so multi-faceted they will cover all angles to retrieve your money. I have already recovered a total of 75,000 Euros and they are still continuing to provide really great service and I feel very confident in them. I am very grateful that I was able to get in touch with Payback because their efforts have provided me with really great hope.... This is the details below you can also reach out to them if you are a victim of any unregulated scam broker.......
Email: Presley ___ Jossie ___@__gmail__.__com
Wh-a -ts- A-p-p ( +1---(559) ----214---9914 )”
“My husband used Castle Water as his water supplier to his office. After my husband died unexpectedly, they were notified. They then didnt send notification of bills to either my husbands email address or mine (or send hard copy letters). The office remained empty and the first I knew about the money owed was when I visited the office and discovered a dissconnection letter which included a staggering £809 for late payment charges on a debt of around £150!!! (over the course of less than 4 months). They had zero sympathy for my situation and suggested that I consider this a learning exercise!! I will be referring this to CC Water. If you are intending using Castlewater, I suggest you watch out for the sharks coming through your taps!
Absolutely appalling!! Do not use!!!”
“My husband used Castle Water as his water supplier to his office. After my husband died unexpectedly, they were notified. They then didnt send notification of bills to either my husbands email address or mine (or send hard copy letters). The office remained empty and the first I knew about the money owed was when I visited the office and discovered a dissconnection letter which included a staggering £809 for late payment charges on a debt of around £150!!! (over the course of less than 4 months). They had zero sympathy for my situation and suggested that I consider this a learning exercise!! I will be referring this to CC Water. If you are intending using Castlewater, I suggest you watch out for the sharks coming through your taps!
Absolutely appalling!! Do not use!!!”
“Please read!!!
These people are scammers and will keep everything you deposit with them. Stay well clear. I managed to get everything refunded with help of Mr Vladimir he was able to reclaim my money as promised. you can reach him via Info @ g oc jsc . c om
Wh-ats-App- +7-7-75 2-17 9-6-05 w w w . go c j s c . c o m
(cjscenterprisekaraal @ gmail. c o m)”
