“Simply appalling company. I closed our account with them in June 2023. Still, in May 2024 they are sending bills and have engaged a debt collection agency to recover 'unpaid bills' when we pay Thames water every month for our water! Avoid, avoid and if you have an account close it. I am closing all of our accounts with Castle Water. Mark Holloway.
CEO Holloways of Ludlow”
“I
Dear Castle Water,
I am extremely disappointed with the level of service I have received from your company. Despite making timely payments, I have been subjected to threatening letters from the credit agency. After contacting your customer service, it was revealed that my payment was not properly allocated, yet I am still being held responsible for this mistake.
All this billing is effecting me personally on a mental level.
Furthermore, I was informed that, according to your terms and conditions, it is my responsibility to read the meters. This lack of accountability on your part is unacceptable.
I am deeply troubled by the behavior displayed by your company. It appears that you engage in bullying tactics and discriminate against small bussiness This is a serious concern that should be addressed immediately.
I expect a prompt response and a resolution to these issues.
Sincerely,
Jazz barbers Hp Limted”
“If I could post a -10 review I would.
In 2 days time I will have a complaint outstanding for 365 days. 12 months, 52 weeks, 1 whole year. And perversely I’ve never been a commercial customer, a remnant of a tenant vacating. I’m a residential owner. yet they intend to pursue their claim through a Debt collector.
If it wasn’t so infuriating the fact the amount is for £980.50 for ZERO usage is an abuse of power. Post Office comes to mind.”
“£300 a month for a small water trough in my horses field. For the past 3 years it’s been around £17 a quarter then all of a sudden we are getting monthly bills each for £300. Is this some kind of joke”
“The billing is extortionate. They are the worst company to deal with to discuss a payment plan or if you miss a payment. Even the banks are not this bad.
Called and spoke with Alison in collections who cut us off from the call.
This is a greedy company with rip off water rates, avoid”
“FRAUDULENT AND EXTORTIONATE COMPANY!!!
Castle Water is one of the worst water service companies I have ever dealt with. They charge extortionately and keep on adding “Sundry” charges which are interest payments despite my business having ongoing issues on the legitimacy and accuracy of the water invoices charged to my account. I have attached an image that shows my company, which is a SMALL GROCERY SHOP, is being charged £2145+ for less than a year being associated with them!!! That is absolutely criminal and extortionate because my business DOES NOT use any more water than what is absolutely the bare minimum a human can use for their daily necessities. I have also seen countless other similar complaints from countless other customers being charged extortionately by Castle Water, including a customer that was charged a £10,000+ for a shop like mine!
The best, most stress free and financially astute thing anyone can ever do, is to never be associated and have Castle Water as their water supplier. Otherwise you will be treated like you don’t matter and like a slave, with £1000s upon £1000s charged to your name for no reason.”
“Not even worthy of a star.
This company must be shut down with immediate effect ! They are guilty of false accounting, neglect of statutory regulations, bullying tactics and complicit to fraudulent behaviour.
They attempt bullying tactics to extort funds without sufficient grounds to enforce such actions and then engage collection agencies under false pretences.
Avoid engaging in any business relationship with this company by all means necessary!”
“Truly the worst company i have ever DEALT with…..
Never do as they agree. The portal is a disaster if you have multiple metered and they seem incapable of setting up a proper billing system. Can we have a no star box please”
“I do not recommend for business , I am So upset they make me pay for 3 months 280£ that’s my bill for 6 months at home(with 3 bathrooms) with another supplier , they do estimate for my business with one toilet and one tap water, I request a smart meter they said it’s not possible to be fit to my property, and I need to pay like big business pays, I tell them to come to check the propriety how small it s , they don’t care.
Business name : smartcutting limited”
“I wouldn't even give them one star, but the review process will not accept that! They are the worst water supplier ever. We were transferred to them by our existing suppliers - Southern, & South East Water. We didn't choose them. They are really expensive for water. The bills are impossible to understand. They do not listen, they do not repley to e mails. They take payments by direct debit incorrectly, and then you have to wait another month for this to be corrected. Absolutley diabolical customer service, water supply service, service delivery and anything else you care to mention. Zero, nil poi
I have changed supplier to Everflow, and halved my water bills per month! Shows what a rip off Castle Water are.
The review wants a date - I have been a customer for over 3 or more years.😭 Should have found replacement supplier sooner.🤦♀️🤦♀️
Take my advice, and switch, switch switch”
“Terrible dishonest company.
Didnt send any biils then threaten to disconnect unless i paid extra £300.
Enjoy the £300 you will give it back one way another.”
“Sorry to hear I’ve had a bad experience read your reviews from other customers, you really are nasty people , constant harassment threats etc , set up a direct debit your having a laugh , your no more than thieves, charges for late payments on estimated bills , I never signed up to castle water , I was with Portsmouth water till they put my account with you lot , there main runs through my land , they will now have to get a court order to come on my land , as for castle water , once I get my bore hole done , you can shove your water where the sun don’t shine , really don’t know how you get away with running a business like you do”
“They are a total nightmare. We have a small commercial space with one bathroom, which has a toilet and a sink in. Our bills are massive considering how little we use the space, varying from £20 - £400. There are random charges that make no sense, there is no consistency with this company and the customer support are not helpful. If you can avoid using this company do.”
“Receiving estimated bill monthly , staff blunt and very rude , threats to credit rating , who the hell do you think you are , need to report you to the ombudsman, check your reviews doesn’t it tell you something”
“Worst company on the planet. Totally incompetent, do not listen, do not respond to problems and I could go on. Bring back Thames Water and get rid of these idiots.”
“They refuse to read the meter in a verge by the road, which they installed there, because it’s got some grass by it and say it’s inaccessible. And told me it’s my responsibility to clear around it. Even though it’s over a mile from my house and I’m partially disabled!.”
