CatFlaps.co.uk Reviews

Name: CatFlaps.co.uk
Address: 3 Small StreetSt Philips, Bristol
Rating: 4.69

4.7 Rating 2,818 Reviews

93 %

of reviewers recommend CatFlaps.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 2,818 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0117 971 9922

Email:

info@catflaps.co.uk

Location:

3 Small StreetSt Philips
Bristol
BS2 0SQ

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CatFlaps.co.uk 4 star review on 25th February 2017

David Pugh

CatFlaps.co.uk 5 star review on 4th February 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my item after 1 week and also tried to contact you and poor telephone service no live speak either very disappointed”

Helpful Report

Posted 8 years ago

“I received a card through my door on Saturday between 1. & 3 pm. On this card I was told they would try again later. I stayed home from 3.15 until I went to bed and no further attempt to deliver was made. I had called the mobile number from the text message and it went immediately to voice mail on both tries. I sent a text requesting the package be left in ashes in the back garden. Nothing!,!!! Called the number again and it went immediately to voice mail. Very very poor service.”

Helpful Report

Posted 8 years ago

“I still have not received my shipment”

Helpful Report

Posted 8 years ago

“I ordered and paid for two cat flaps and although the paper in the parcel said quantity 2, there was only one cat flap in the package. I tried to phone the company on a number of occasions and not once did anyone answer their phone even when left to ring and ring and ring. I also sent a message on the website and I'm still waiting for someone to respond. I have since reported this to paypal.”

Helpful Report

Posted 8 years ago

“Took nearly 4 weeks for my cat flap to arrive. I had to chase up my order a couple of times and calls were not returned. If an item is not in stock it should clearly state this on the website as I could have ordered the same product elsewhere and got it much sooner. Would not recommend.”

Helpful Report

Posted 8 years ago

“I am extremely unhappy with my experience with Catflaps. I ordered a catflap to be delivered to the hotel in Birmingham my friend was going to stay before bringing the package back to me in South Africa. After ordering my friend had to cancel her trip to Birmingham. I contacted Catflaps to try and change the delivering address. Rob in sales told me it was already send off by post and the delivery address could therefore not be changed. I subsequently discovered the package was send by courier (Yodel couriers) which meant that it would have been possible to change the delivery address. I traced the package on Yodel's website which indicated that it was delivered. I contacted the hotel who told me that they did not receive the package. I contacted Yodel who indicated that they delivered the package before 8 in the morning and that someone OUTSIDE the hotel signed for it. I am still waiting for them to come back to me with more info about who signed for it. Meanwhile the package is still missing and my friend is back in South Africa. If the package is found it will cost me some more on top of all the phone calls I now already have had to make. I am very disappointed with Catflaps and Yodel”

Helpful Report

Posted 8 years ago

“I don't know cause I haven't received Item yet.”

Helpful Report

Posted 9 years ago

Hi. I have checked your delivery and it was despatched on the 6th May by Royal Mail. If it doesn't turn up in the next couple of day, please send us a message and we will send a replacement. http://www.catflaps.co.uk/index.php?route=information/contact

Posted 9 years ago

“I ordered a catflap from catflaps.co.uk but i was dismayed by the very poor delivery time. Its been nearly a week and i still have not received my order. Therefore the delivery time stated will not convince all consumers and in my opinion catflaps.co.uk should get their act together and expedite the delivery service or i'll think twice before buying from them again....”

Helpful Report

Posted 9 years ago

Hi Rasan Sorry to hear we have not met your expectations, and apologise. I have checked your order which was placed on the 12th April. I can confirm your item was despatched to you on the 13th April via Yodel. I have just tracked you delivery and it is due out for delivery today 16th April. If it doesn't arrive or you have any other issues please feel to contact me. Rob

Posted 9 years ago

“This order arrived missing an infrared key for the cat flap. Although I have emailed customer service they have not even been in contact.”

Helpful Report

Posted 9 years ago

Hi I am sorry to hear you were missing a key, and apologise for customer care not replying, it shouldn't have been missing and we should have replied. I will despatch another key, should be with you soon. Rob

Posted 9 years ago

“Unable to write a review due to no delivery relieved”

Helpful Report

Posted 9 years ago

Hi Joanne. Sorry to hear you delivery has not arrived. I have checked with Yodel and it is due to be delivered tomorrow (Monday). If it doesn't srrive please contact us http://www.catflaps.co.uk/index.php?route=information/contact Rob.

Posted 9 years ago

“I consider the services of this shop very poor for the purchase I have made. I ordered 2 items mid December 2014 and was assured it will arrive first week of January. This was important, as one of the items was a cat flap for a door we had to keep open all the time and was cooling the house down and wanted to avoid the heavy winter temperatures and loss of heat in the house and waste of money on heating as a result! As the weeks kept passing I was given new delivery dates, but none turned out to be true. The items eventually arrived at the end of January 2015 and we weren't even offered a discount/money back or free shipping. I am very disappointed and will not be purchasing from here again. Such a shame! Turns out the cat flap was still at the manufacturers, being safety checked (for 6 weeks!!!!), but the fact that this item was out of stock at the shop was not included on the website, so major attention to this and if you need something urgently, then I recommend you call them first!!! I would have purchased from somewhere else had I known.”

Helpful Report

Posted 9 years ago

“My cat flap still hasn't arrived. Please can someone contact me to tell me what happened to it. Thanks Jo Ogden 07961 949247”

Helpful Report

Posted 9 years ago

“I have not received the order as yet!”

Helpful Report

Posted 9 years ago

“after over three weeks still no dog flap”

Helpful Report

Posted 9 years ago

“Still waiting for delivery three days after I was told it had been sent”

Helpful Report

Posted 9 years ago

We're sorry to hear your delivery has taken longer than expected. As you may have seen on the news delivery companies have been struggling this year following the popularity of Black Friday & Cyber Monday as well as the seasonal time of year. We have been assured that the backlog of deliveries are beginning to clear. If you still have problems please email us info@catflaps.co.uk

Posted 9 years ago

“I purchased this cat flap after being informed that it would cover the hole in my Conservatory side - but it isn't large enough, so I have had to leave my present cat flap in place. And I thought I was saving my cat flap to use in our next home and save myself about £55? But, no, I shall have to buy or trade in the one I have at the same company. What a wasted time this was.”

Helpful Report

Posted 9 years ago

“I made an order and nothing was ever delivered”

Helpful Report

Posted 9 years ago

Hi Jerry. This is the first I have heard of this. I will look into it on Monday morning, and send a replacement out to you express delivery. If you need to contact us please email info@catflaps.co.uk Regards Rob

Posted 9 years ago

“Was not able to complete the purchase as Paypal is the only means of payment.”

Helpful Report

Posted 9 years ago

Sorry to hear you have experienced problems. PayPal are the payment processors, you don't need an account with them. They will process all major credit and debit cards. If you prefer, we can process the payment over the telephone.

Posted 9 years ago

CatFlaps.co.uk is rated 4.7 based on 2,818 reviews