“I bought a chair on catch, thinking that it was a reputable company. The chair they sent was faulty, it has big metal bars digging into the back. So I contacted the company and tried to organise a return, letting them know the issue. I was given the run around and after about a month of trying to return the chair, they just flat out refused.
I was genuinely surprised, it's been a long time since I was scammed like this, I didn't expect Catch.com.au to be like that but after reading around, there are many other stories like this too. Of course, product review and other sites allow catch to pay to remove the bad reviews, but don't be fooled. Catch can send you junk, even faulty products and just keep your money. Good luck getting anywhere with consumer affairs. Companies like Amazon etc. do returns no questions, catch, they take the money and run. Don't fall for their scam like I did.”
“Terrible service, market place seller sent wrong product, not as described, will not respond to return/refund request, their phone number is not in service. Catch sent one request to the seller, and now Catch won't respond to my emails. How could they allow this seller to be on Catch. Never buy from a catch Market seller, and just dont use Catch at all.”
“Appalling customer service and bad quality products. Beware of the “marketplace” as you will have NO support and be given the run around. Rude customer service who don’t care.”
“I ordered a Lego set for my nephew's 6th birthday through CATCH. The product was photographed to look as though the finished product was a massive transformer!
Upon delivery, it was a small box measuring approx 30cm and we paid just over $70 when the same item at KMart is $25!
Emailed CATCH to query the item and its size etc... customer service was terrible. They said they would not refund, and in the end, offered a refund but we had to pay the freight. So, in the end, we wore the cost of freight both ways in order to get some money back. We may have lost out but on principle, they can have their tiny overpriced lego set returned!”
“Do not buy anything from catch . I bought a Sony Xperia from catch.com through a third party becex the phone was a lemon they refuse to exchange or refund the phone as the phone was deemed unrepairable from the service centre they told me to send it to. They will not give me a refund as the phone is under warranty buyer beware do not buy from catch. They are a dodgy company .”
“Be very careful with catch they say sign up FREE delivery then there second party they buy from charge you POSTAGE also it’s NO FREE DELIVERY!!!!!! Sorry no more catch for me!!!!!👎🏻”
“Received a damaged computer desk..was offered part refund..Never received it...tried to complain via Catch ..they kept saying my emailaddress was invalid.. Im contacting ConsumerAffairs now”
“I ordered a clothes rack and when it was delivered both end of carton and ends of product inside were damaged
I took photos and you can clearly see the damage. I did not open to see if rest was damaged as it states if opened can not be returned . It was supplied by anther company and they and catch kept asking for more photos. Don’t know why when the damage was obvious
Both catch and the company refused to do anything stating I did not send more photos. The first email sent stated they could see the damage and was sorry and offered me 20 dollars compensation
What RIP OFF
Don’t buy anything from them they are dodgy and will tip you off
I asked for refund and take item away and they just kept going in circles about the photos !!
Stay clear of them !!!”
“Cancelled my club catch subscription. They continued billing me without me noticing unfortunately. They refused refund. It was obvious I cancelled. Never visited site for 14 months and no purchases in that time.
Practically everything they sell I can cheaper elsewhere.”
“Ordered item a month ago and has either gone missing or not delivered. I've managed to get item elsewhere and want to cancel this order and get money back. Way too long even with delivery problems. Not happy.”
“Asked through the Custer service for a copy of my invoice for an item that had not arrived. So I could check my emails for the seller, first I’m asked if it arrived without the invoice but two copies of another orders invoice, then refused to supply unless I confirm my address so they could follow up. I did not ask them to follow up, I asked them for the invoice”
“False and misleading advertising. I purchased an item that was marked as an on sale item, however the item was the actual retail price. Completely misleading and false advertising - I've just submitted a case with The Australian Competition and Consumer Commission.
Extremely poor customer service following this up as well.”
“I bought a e300 razor scooter for my 10 year old after researching it and thought i would get in early for xmas, scooter was left outside my door in plain site when 2 foot over would have been unseen. Xmas comes I've charged it up and am shocked at how slow it is i thought it may need time to wear in..after a week no improvement. , i noticed two of the foot plate bolts were worn, this leads me too believe its a refurbished unit, i rang got a returns number RMA number is 9998011170755. Was asked how i would like to see this matter turn out but this is no guarantee how it would be, i answered refund or replace/or supply correct motor and part refund. Few more days past still nothing now it wont even charge, i bought this scooter for my 10 year old autistic girl for xmas from catch not a on line seller. Ive sent a request for a update, no response..i presume im going to have to post there junk back at my cost, but i think i will buy her a alidi scooter and catch can go bugger off as i will use every platform available to me to review my dealings with catch, catch can jam there scooters and anything else they funtastic or toys r us sell.. it wont take back what should have been a great xmas present but i will make sure catch know not too take a dump on this Australian, she is so disappointed, it was clearly a con to get rid of old stock or refurbished stock, how the hell does a 250 watt motor get into a e300, its my opinion unless i change my mind that catch is a complete con, I do have Australian consumer protection and will see how that pans out..i will also go on talk back radio and have a wah wah there as well. I will also advertise my dealings in the local paper for free, i will make a youtube video of the scooter and my dealings with catch,com.au then i might go too the small claims court after i contact consumer affairs' i might even visit there warehouse just so i can do a google review on google maps the bunch of in my own opinion con artists who are just above pedophiles but below used car sales men, you bet im upset at catch.com.au this has been a truthful review by jason taylor, the opinions in this review reflect my opinion at this time and maybe forever, so to the”
“Don’t recommend paid for an item on special waited for a month after numerous phone calls and emails was told item was no longer available yet it is still for sale on the website .After more phone calls and emails a refund was finally given. Worst first transaction ever.How does the company still exist with such poor customer service.”
“Ordered a pair of swimmers, got sent the wrong size. Rather long protracted process of getting an email sent to me that contained the return address. Sent the incorrect product back only to be sent exactly the same incorrect product back to me as a replacement! Unbelievably poor customer service, takes up to five days from when you submit a complaint for a return address to be sent to you and then at least ten days for the returns centre to process the return. I have never dealt with such a shonky company. Sadly due to the two months that have gone by I now can't get the item anywhere else due to it being sold out. I'd rather go without than try my luck with Catch again. Here's hoping a get a refund rather than a store credit as I won't be using them again. Oh, and they advertise a LIVE CHAT feature, I can't for the life of me figure out where that is and I'm pretty computer savvy. Avoid with a barge pole for peace of mind.”
“The worst customer experience imaginable. Ordered for Christmas, in November, advised dispatched did not arrive. Followed up multiple times, directed us to delivery partner who had no record of tracking number. Eventually found out order was lost and they would not send a replacement. Then refunded money to a cancelled card even though requested in writing for a different refund. Now they have made it our responsibility to follow up with the bank for the refund. Hours of time following up, still no refund and no wine fridge.
DO NOT PURCHASE FROM THIS RETAILER.”
“Bought a Hyundai Power Station from one of their sellers that appears 'used' on arrival. Was willing to overlook this if it did its job but then lo and behold it was faulty. The returns process has been an absolute nightmare, the seller keeps canceling my return request without explanation and Catch is not doing anything about it.”
“be aware of fraud!!!!
Be careful before getting the club catch subscription. they have changed the setting so automatically will charge you for a year instead of a month and won't refund your money.
their customer service is horrible”
“I was not sent an item I paid for and the process to resolve something so simple was over complicated and deliberately difficult. I will avoid this company in future. Zero care for the customer but super keen to take the money.”
