“I ordered 3 thermal knit hooded jackets. I did not realize Catherine’s 60 day policy. I admit the order was an old order but it was items they still carry. I returned it in February 6 and they received my package on February 9. I did not receive a refund or gift card or get my package back. After spending 2 days on the phone with people that couldn’t really speak English and one that was working from home where a rooster was crowing every 30 seconds loudly, I was told to call back on Monday to see if they could get this cleared up and was given a call back number. I called back on Monday only to have someone on the phone that knew nothing about my problem and then was told about their 60 day policy. I asked to talk to a supervisor and was told about the 60 day policy. I was told the policy says that after 60 days the warehouse has the right to return the package to me or “donate” the package of clothing to the needy. But the strange thing is there were two package. One was returned with an explanation of being an old order but one was “donated”. I guess someone needed some jackets. I asked the man how could they donate something that did not belong to them and he said it was the warehouse discretion and it was too expensive to send it back to me. Another excuse!!!!!!! it was too expensive for them to return it to me but it cost me money to send it back to them. I am very disappointed in Catherine’s and I order a lot from the Full Beauty network but I won’t be ordering any time soon if ever. I feel I was cheated out of about $150.00. Don’t order from Catherine’s
Maxine Wunderlich”
“My Mom ordered three tops from Catherine’s. Excited when we received her order, the tops were way too big( even after we asked if it was true to size. We then ordered a size smaller for the three blouses and couple weeks later received one blouse in the mail. it fit perfectly! When we called to ask about the return policy they explained. I asked about other two tunics and the lady said we got 2 tops, I told her only one was in bag that I had in front of me. She Said everything negative… continue to sigh, huff and puff then called me everything but a liar telling me I got 2 tops. Naturally in the end because I could get no where. My mom ended up paying more than she should have, gal spoke broken English and when you’re talking to an eighty two year old with some hearing problems but “Fit-for- Fashion”. It was a very disappointing experience and the customer service representative was rude disrespectful and did not understand what was going on! I ask for her supervisor and she put me on hold and wouldn’t transfer me. So, bad experience and we will never and I mean never ever order from you again 0/5 stars. P.S. pull both recorded lines and send to U.S. office for review. Not a lousy over seas call that has such a long delay!!!!!”
“I ordered a pair of shoes, following their sizing guide. They were too small, so I returned them. They received the return on the 8th December, but as of the 29th December I have not received a refund. When I contacted them I was told I had to call their credit issuer, however the number they gave does not work (I am located in Australia). I asked if there was any other way to contact them and have been told that they are only contactable by that number.”
“I ordered an identical pair of capris that I had owned for years from them. The new pair was quite a bit thinner. I wore them 3 times & on the 3rd time the rear end completely split open with one step!! They were completely complacent & do not even offer an apology, let alone an replacement of the product. Not that I would buy them ever again. Their quality has gone down about 75%. Buyer beware.”
“Great price on sale items. Good quality. Catherine’s split the shipment so I got items as they were a available, even though my purchase was no charge for shipping!”
