Cavells Reviews

Name: Cavells
Address: 16 Mill Street, Oakham
Rating: 4.76

4.8 Rating 971 Reviews

94 %

of reviewers recommend Cavells

4.8

Based on 971 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01572 770372

Email:

info@cavells.co.uk

Location:

16 Mill Street
Oakham
LE15 6EA

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Cavells 5 star review on 1st February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are some lovely items in the store but mostly it is all way out of my budget. I just wish there was a more balanced mix of items at more reasonable price points to allow me to shop more often.”

Helpful Report

Posted 10 months ago

“I placed an online order and then it was cancelled It was quite disappointing, and the cancel email wasn’t clear”

Helpful Report

Posted 1 year ago

“Ordered 2 items with one postage charge but then was emailed to say one item was out of stock so they dispatched just the one item and was charged full postage. I would not have ordered at all if there was only to be one item. Was not given the opportunity to cancel the entire order before dispatch. Online stock balance clearly wrong in letting me order something not available.”

Helpful Report

Posted 1 year ago

“Felt that a pre paid returns label would be helpful, particularly as I had to return twice total postage was £15.25.”

Helpful Report

Posted 2 years ago

“Managed to find a hicks and brown hat in the correct colour and size where all other websites had sold out so that was brilliant. However when the parcel arrived it was just packaged in a paper bag that had been crushed in transit. For a £90 hat I would have expected much better packaging. Thankfully the hat wasn't damaged but I would think twice about ordering from Cavells again.”

Helpful Report

Posted 3 years ago

“Good delivery but noticed a 14 day return policy having bought the item for a Christmas present at the beginning of November I emailed Cavells 5 days ago about the policy but have not had a reply yet”

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Posted 3 years ago

“Ordering and receiving the parcel was easy. Unfortunately someone at Cavells thought it a good idea to fold (!) the leather belt I ordered and put it in a plastic bag which offers no protection from delivery people topping it with parcels. The belt has now two very visible folds in it. As the silver leather has some texture I can get away with it and decided not to return the item. But I would not recommend ordering luxury leather belts here. Dear Cavells belts need to be rolled to be kept in pristine condition and I would definately put them in a box instead of plastic sack.”

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Posted 3 years ago

“Arrived on time ,packaged professionally my only issue the ticket on the product said repaired and not declared on purchase. A bit disappointed about buying a faulty product.”

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Posted 4 years ago

“Order turned up swiftly and is great. Only niggle is that at the checkout I was told I could choose two free items due to the value of the order. These two items never arrived and we're not listed on the delivery note or invoice.”

Helpful Report

Posted 4 years ago

“This is the first time I have ordered from Cavells. Whilst the good received are of very good quality, one of the items (shirt) was not the one I had ordered. I did try to telephone the company using the numbers listed on the webpage but I was unable to get a connection. Happy with products; not with service.”

Helpful Report

Posted 7 years ago

“I was disappointed to find that, whilst I paid (on-line) approx. £64 for the shirt that I had delivered to me, there was a label attached to the shirt saying that the price had been reduced still further (to £55). If I had been able to visit the shop myself, I would have saved a further £9. It is unfortunate that any additional discounts are not passed on to your customers if they are buying over the internet.”

Helpful Report

Posted 7 years ago

“Quick delivery, well packaged. Good quality products but limited range, quite expensive and disappointing that the biggest size available for women is a UK 16”

Helpful Report

Posted 7 years ago

Cavells is rated 4.8 based on 971 reviews