Cerascreen UK Reviews

Name: Cerascreen UK
Address: Gueterbahnhofstr. 16, Schwerin, Mecklenburg-Vorpommern
Rating: 2.81

2.8 Rating 37 Reviews

35 %

of reviewers recommend Cerascreen UK

Visit Website

Phone:

385 74139002

Email:

https://cerascreen.my.site.com/s/contact-us?language=de

Location:

Gueterbahnhofstr. 16,
Schwerin
Mecklenburg-Vorpommern
19059

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The blood test never arrived - I would like it to arrive as soon as possible”

Helpful Report

Posted 4 months ago

Dear Lydia, we're really sorry to hear that your blood test has not arrived yet. We understand how important it is for you to receive your test in a timely manner, and a delay can be very frustrating. If you're waiting too long, please contact our customer support. Thank you for your patience and understanding. Best wishes, Your Cerascreen Support Team

Posted 3 months ago

“Terrible! Nothing but problems from start to finish and now we’re having problems with our refund. Would tell people to stay well clear of this company”

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Posted 5 months ago

Dear Wendy, thank you for sharing your experience with us. We sincerely apologize for the problems you faced from start to finish and we understand how frustrating it must be to encounter issues with your refund. Your feedback is incredibly important to us and we would like the opportunity to investigate this matter further. If you could provide us with more details about the issues you've experienced, we would be more than happy to assist you in resolving them. We are committed to improving our services and appreciate your input. Please don’t hesitate to reach out to our customer support team so we can help turn your experience around. Thank you for bringing this to our attention. Best regards, Customer Support Team Cerascreen UK

Posted 5 months ago

“The test took too long to arrive back”

Helpful Report

Posted 7 months ago

Dear Nicola, thank you so much for taking the time to share your feedback about your experience with Cerascreen UK. We truly appreciate hearing from our customers, as it helps us improve our services. We sincerely apologize for the delay in receiving your test. We understand how important it is to receive results in a timely manner, and we are sorry for any inconvenience this may have caused you. To ensure that we can make things better, could you please provide us with some more information about the issue you faced? We would love to hear any suggestions or ideas you may have on how we can enhance our delivery process and prevent such delays in the future. Once again, we are grateful for your feedback. It is through valuable insights like yours that we can continue to grow and offer a better experience for our customers. Please feel free to reach out to us with any further concerns or feedback you may have. We are here to assist you. Thank you for being a valued customer. Best regards, Customer Support Team Cerascreen UK

Posted 7 months ago

“As a practitioner, I wanted to recommend their service to my Clients. Unfortunately, no customer service and nobody was replying to my emails. An automated reply came in German. I believe English also should be the language or both languages. I won't recommend their service as customer service is CRUCIAL. Thanks!”

Helpful Report

Posted 8 months ago

Dear Marta,Thank you so much for taking the time to share your feedback regarding your experience with Cerascreen UK. We truly appreciate your valuable input and are sorry to hear about the issues you encountered. However, our customer support is active from Monday to Friday taking care of enquiries and messages chronologically. All requests made on the weekend are being taken care of on Mondays. We also have a phone support that is available from 08:00-13:00 from Monday to Friday. You're finding the possibilities to reach us on cerascreen.co.uk under "contact". We would be curious to get your feedback on which method you used to contact us.

Posted 8 months ago

“It's taken over a month to get a result (and still waiting). By their own admission, samples degrade, so I doubt anything will be found”

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Posted 9 months ago

“One star review at the moment they received the blood test last week, not got my results back contacted them for an update still not heard from them. I sent an email two days ago, still not heard from them”

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Posted 11 months ago

“Very disappointing . I did two tests with different companies on the same day posted together one company has already sent me my results and Cerascreen have apparently only just received and are processing........not sure if my blood sample will be viable”

Helpful Report

Posted 11 months ago

“Terrible experience. Zero ethics and customer service. They will steal your money. This is not a reputable business.”

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Posted 1 year ago

Cerascreen UK is rated 2.8 based on 37 reviews