Cerascreen UK Reviews

Name: Cerascreen UK
Address: Gueterbahnhofstr. 16, Schwerin, Mecklenburg-Vorpommern
Rating: 2.86

2.9 Rating 14 Reviews

36 %

of reviewers recommend Cerascreen UK

Visit Website

Phone:

385 74139002

Email:

https://cerascreen.my.site.com/s/contact-us?language=de

Location:

Gueterbahnhofstr. 16,
Schwerin
Mecklenburg-Vorpommern
19059

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The testing seems good, but I requested a follow up contact to discuss my results. Unfortunately the link they provided would not accesss the calendar to book the follow up appointment. Also a link came in a foreign language qhich I could not understand.”

Helpful Report

Posted 2 weeks ago

“Good service I would recommend speeding up the service as waiting 4 weeks or more to receive the results is a bit frustrating and off putting. The service is good but I’m reluctant to recommend it to others due to the length of waiting time. I hope you’ll take this into consideration”

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Posted 1 month ago

“I've been asked for a review before results have even been sent. The process to get the kit was easy. Choose pay and it's delivered. The test itself was also easy enough. The time taken to get results is quite lengthy. It appears that the tests are sent to a distribution centre prior to then being sent to a lab and then tested. Still waiting for results.”

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Posted 1 month ago

“One star review at the moment they received the blood test last week, not got my results back contacted them for an update still not heard from them. I sent an email two days ago, still not heard from them”

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Posted 1 month ago

“Results came back very quick but weren’t helpful at all! A bit of a waste of money and time as it isn’t a proper ‘nut allergy’ test which they promote it to be.”

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Posted 1 month ago

“I ordered a test from cerascreen which I have yet to do because I need to activate the test using cerascreen instructions. Due to password issues, I'm still waiting for a response from cerascreen so I can activate test.”

Helpful Report

Posted 2 months ago

“App isn’t very good. Had an email to say they had received my sample but the app doesn’t say that and still says it is waiting for the sample.”

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Posted 2 months ago

“Very disappointing . I did two tests with different companies on the same day posted together one company has already sent me my results and Cerascreen have apparently only just received and are processing........not sure if my blood sample will be viable”

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Posted 2 months ago

“Terrible experience. Zero ethics and customer service. They will steal your money. This is not a reputable business.”

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Posted 2 months ago

“I am not happy customer ! Happened the same last year and this year AGAIN !!! I posted my mineral deficiency test on 17th of April 24 and it’s 3rd May and I have not got my results !!! All they say is that there are delays but they told me this even last year ! They really need to change something ! I won’t be buying tests from them anymore and I have purchased tests since 2021 ! I had enough !”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your valuable feedback on Cerascreen UK. We truly appreciate it! Your sample has been analyzed since 26 April. Please note that the evaluation of the mineral test takes up to 5 working days. These are due to the public holiday in Germany not yet around, we ask for your understanding.

Posted 2 months ago

“A little disappointed to tell the truth, I had a dust mite test costing £48 and a complete food test £140 of 64 foods and a 10 minute consultation and still not near to finding out what my allergy is . Still suffering 😔”

Helpful Report

Posted 2 months ago

Thank you for your review. Reactions to various foods were found in your results. Please let us know what you expected from the test and contact us if you have any further questions about the result at: support@cerascreen.com.

Posted 2 months ago

“I almost gave you 5 stars. The good points : You sent the test kit in time. The test kit was easy with clear instruction And the app easy to use The update about the progress after I sent back the test is very helpful ( especially that I am in the uk in in take longer until it arrive to your lab ) Why not 5* ? 1 on your website ( or app) it was written that customer are entitle to have one call to get advice about the results . I tried and asked for advice but did not receive any call or communication from you ( except the result of the test on the app) It take a long time until my "sample " is arriving back to your lab and until I can see the result . ( although I specially drove to deliver it to the Royal Mail Center on Monday at 8 am... I ordered the test twice . I realise that this iodine test ( from urine ) is testing the level of iodine in urine which can change every day according to amount of iodine I ate during the day or few days before the test . So it is not the same as iodine in blood or during the last month. However if you can give me discount I may consider to order it several times to view the level of iodine each time. Do you have any deal or open to have a deal with a healthcare company in the uk who provide health style advice and can recommend or offer your test to their customers . Best regards Tuvi”

Helpful Report

Posted 3 months ago

Thank you so much for your detailed feedback! We truly appreciate your positive comments about our test kit, instructions, app, and the updates on your test progress. It's great to hear that these aspects of our service met your expectations. You can book a session with our coaches in your results report to receive further information on your results. The colleagues will call you at the appointment. As for your suggestion about offering discounts for multiple tests to monitor iodine levels, we appreciate your interest. Unfortunately, this is not possible until now. Regarding partnerships with healthcare companies in the UK, we are always open to collaborations that can benefit our customers, but none currently exist. Thank you again for sharing your feedback with us!

Posted 2 months ago

“test review”

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Posted 4 months ago

Thank you so much for giving Cerascreen UK a 5-star rating! We truly appreciate support.

Posted 4 months ago

“The self-tests from cerascreen make my everyday life much easier, as I no longer have to wait forever for doctors' appointments to have my blood values checked. The vitamin D test and the omega 3 test are particularly interesting for me personally.”

Helpful Report

Posted 6 months ago

Dear Tanja, thank you so much for your incredible 5-star rating on our test! We truly appreciate your kind words and support. We are thrilled to hear that our self-tests have made your everyday life easier by providing you with a convenient alternative to traditional doctor's appointments. Thank you again for choosing cerascreen. We are here to assist you anytime, and we look forward to serving you in the future. Best regards, The cerascreen customer support

Posted 5 months ago

Cerascreen UK is rated 2.9 based on 14 reviews