Cerascreen UK Reviews

Name: Cerascreen UK
Address: Gueterbahnhofstr. 16, Schwerin, Mecklenburg-Vorpommern
Rating: 2.57

2.6 Rating 21 Reviews

24 %

of reviewers recommend Cerascreen UK

Visit Website

Phone:

385 74139002

Email:

https://cerascreen.my.site.com/s/contact-us?language=de

Location:

Gueterbahnhofstr. 16,
Schwerin
Mecklenburg-Vorpommern
19059

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Anonymous

Anonymous // 01/01/2019

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“I've not had a the results yet, this may be a scam.”

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Posted 4 hours ago

“The test took too long to arrive back”

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Posted 1 week ago

Dear Nicola, thank you so much for taking the time to share your feedback about your experience with Cerascreen UK. We truly appreciate hearing from our customers, as it helps us improve our services. We sincerely apologize for the delay in receiving your test. We understand how important it is to receive results in a timely manner, and we are sorry for any inconvenience this may have caused you. To ensure that we can make things better, could you please provide us with some more information about the issue you faced? We would love to hear any suggestions or ideas you may have on how we can enhance our delivery process and prevent such delays in the future. Once again, we are grateful for your feedback. It is through valuable insights like yours that we can continue to grow and offer a better experience for our customers. Please feel free to reach out to us with any further concerns or feedback you may have. We are here to assist you. Thank you for being a valued customer. Best regards, Customer Support Team Cerascreen UK

Posted 4 days ago

“As a practitioner, I wanted to recommend their service to my Clients. Unfortunately, no customer service and nobody was replying to my emails. An automated reply came in German. I believe English also should be the language or both languages. I won't recommend their service as customer service is CRUCIAL. Thanks!”

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Posted 4 weeks ago

Dear Marta,Thank you so much for taking the time to share your feedback regarding your experience with Cerascreen UK. We truly appreciate your valuable input and are sorry to hear about the issues you encountered. However, our customer support is active from Monday to Friday taking care of enquiries and messages chronologically. All requests made on the weekend are being taken care of on Mondays. We also have a phone support that is available from 08:00-13:00 from Monday to Friday. You're finding the possibilities to reach us on cerascreen.co.uk under "contact". We would be curious to get your feedback on which method you used to contact us.

Posted 3 weeks ago

“I ordered the magnesium selenium and zinc test kit unfortunately I couldn't get anything like enough blood, even from 2 fingers to fill the vial sufficiently.”

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Posted 4 weeks ago

Thank you so much for taking the time to share your feedback on your recent experience with Cerascreen UK. We truly appreciate your valuable input. We sincerely apologize for the inconvenience you encountered while trying to use the magnesium, selenium, and zinc test kit. We understand how frustrating it must have been to find it difficult to obtain enough blood, even after attempting to fill the vial from two different fingers. Please contact our custommer support in order to get a free replacement test and a few tips to obtain enough blood for the test.

Posted 3 weeks ago

“Gut bio results were difficult to understand. Food allergy tests was completely strange. I am very sensitive to wheat, and lactose. Wheat showed no response, neither did milk. I am very ill if I have lactose. Very odd. Shrimps were high, and I have never eaten them. Cod was another and not eaten for years. Not imppressed at all. It's as if the allergy test results were for another person. A waste of a llot of money.”

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Posted 1 month ago

Dear Michael, Thank you so much for taking the time to share your feedback about your experience with Cerascreen UK. We greatly appreciate your honesty and the opportunity to address your concerns. We sincerely apologize for the difficulties you faced in understanding your results and the confusion caused by the food allergy tests. We understand how important it is for you to have accurate and reliable information, especially regarding allergies that can significantly impact your health. In such cases, there is always a solution. We always offer a free of charge coaching with our health experts via phone call. In these sessions, questions and concerns regarding your results can be clarified! We would be happy if you'd contact our customer support to help you out. Sincerely, Your Cerascreen Customer Support Team

Posted 1 month ago

“Results seems to have slowed down”

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Posted 1 month ago

Dear Peter, Thank you so much for taking the time to share your feedback about Cerascreen UK. Our team always gives their best to supply you with results as fast as possible even in difficult times. We hope your next experience will be a better one! Warm regards, Your Cerascreen Support Team

Posted 1 month ago

“Couldn't activate test on the app Sent test off and they said they couldn't analyse it, could be that it wasn't dried properly, it was. Asked me if i wanted to redo test, just waiting to see if that will be free or if they expect me to pay again !! No phone number to contact them and speak to someone, the reply to the online query seems to be a bot. Poor service really.”

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Posted 2 months ago

“It's taken over a month to get a result (and still waiting). By their own admission, samples degrade, so I doubt anything will be found”

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Posted 2 months ago

“Good service but the increase in price means being able to use the service less often. A cheaper price would allow for more regular tests.”

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Posted 2 months ago

“The testing seems good, but I requested a follow up contact to discuss my results. Unfortunately the link they provided would not accesss the calendar to book the follow up appointment. Also a link came in a foreign language qhich I could not understand.”

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Posted 2 months ago

“Good service I would recommend speeding up the service as waiting 4 weeks or more to receive the results is a bit frustrating and off putting. The service is good but I’m reluctant to recommend it to others due to the length of waiting time. I hope you’ll take this into consideration”

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Posted 3 months ago

“I've been asked for a review before results have even been sent. The process to get the kit was easy. Choose pay and it's delivered. The test itself was also easy enough. The time taken to get results is quite lengthy. It appears that the tests are sent to a distribution centre prior to then being sent to a lab and then tested. Still waiting for results.”

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Posted 3 months ago

“One star review at the moment they received the blood test last week, not got my results back contacted them for an update still not heard from them. I sent an email two days ago, still not heard from them”

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Posted 4 months ago

“Results came back very quick but weren’t helpful at all! A bit of a waste of money and time as it isn’t a proper ‘nut allergy’ test which they promote it to be.”

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Posted 4 months ago

“I ordered a test from cerascreen which I have yet to do because I need to activate the test using cerascreen instructions. Due to password issues, I'm still waiting for a response from cerascreen so I can activate test.”

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Posted 4 months ago

“App isn’t very good. Had an email to say they had received my sample but the app doesn’t say that and still says it is waiting for the sample.”

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Posted 4 months ago

“Very disappointing . I did two tests with different companies on the same day posted together one company has already sent me my results and Cerascreen have apparently only just received and are processing........not sure if my blood sample will be viable”

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Posted 4 months ago

“Terrible experience. Zero ethics and customer service. They will steal your money. This is not a reputable business.”

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Posted 4 months ago

“I am not happy customer ! Happened the same last year and this year AGAIN !!! I posted my mineral deficiency test on 17th of April 24 and it’s 3rd May and I have not got my results !!! All they say is that there are delays but they told me this even last year ! They really need to change something ! I won’t be buying tests from them anymore and I have purchased tests since 2021 ! I had enough !”

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Posted 5 months ago

Thank you so much for taking the time to provide us with your valuable feedback on Cerascreen UK. We truly appreciate it! Your sample has been analyzed since 26 April. Please note that the evaluation of the mineral test takes up to 5 working days. These are due to the public holiday in Germany not yet around, we ask for your understanding.

Posted 5 months ago

“A little disappointed to tell the truth, I had a dust mite test costing £48 and a complete food test £140 of 64 foods and a 10 minute consultation and still not near to finding out what my allergy is . Still suffering 😔”

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Posted 5 months ago

Thank you for your review. Reactions to various foods were found in your results. Please let us know what you expected from the test and contact us if you have any further questions about the result at: support@cerascreen.com.

Posted 5 months ago

Cerascreen UK is rated 2.6 based on 21 reviews