Cerascreen UK Reviews

Name: Cerascreen UK
Address: Gueterbahnhofstr. 16, Schwerin, Mecklenburg-Vorpommern
Rating: 2.81

2.8 Rating 37 Reviews

35 %

of reviewers recommend Cerascreen UK

Visit Website

Phone:

385 74139002

Email:

https://cerascreen.my.site.com/s/contact-us?language=de

Location:

Gueterbahnhofstr. 16,
Schwerin
Mecklenburg-Vorpommern
19059

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Taken a lot longer than blood tests I’ve done with other providers… 2 weeks+ for blood test results is a long time and they’re not that cheap. Keep getting emails from cerascreen but none to confirm my actual results yet. Still waiting!”

Helpful Report

Posted 2 months ago

Dear Ariane, Thank you for your feedback. We sincerely apologize for the delay in receiving your blood test results and understand how important timely communication is for you. Your experience does matter to us, and we are working to streamline our processes to ensure faster turnaround times in the future. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team. We appreciate your patience and hope to provide you with results soon. Best regards, Your Cerascreen Support Team

Posted 2 months ago

“Still awaiting results!!!!!”

Helpful Report

Posted 2 months ago

Dear Sally, We're sorry to hear that you're still awaiting your results. We understand how important it is to receive them promptly, and we appreciate your patience during this time. However, we could see that your result arrived 3 days after arriving in our lab. We would be happy to hear out your opinion in an updated review. Thank you for your understanding. Best regards, Your Cerascreen Support Team

Posted 2 months ago

“Bit premature to ask for a review as I’ve not received any results from the test I sent off 10 days ago. The actual test comes quickly, it’s the next part of the process that seems to be taking a long time. They’ve only just received it in the lab so if I get a chance to review again I will. The interface on the app is in German, I hope that changes soon too. Apparently it’s in the hands of the IT department. UPDATE… It’s been 17 days since I sent off the test and 6 days since it’s been at the laboratory. I’m still waiting for results. SECOND UPDATE…They’ve had my sample in the lab for 15 days now and it’s Friday today so nothing will happen over the weekend. I’m disappointed to say the least. If I thought it was going to take this long I would never have gone with cerascreen. IT department haven’t done a thing either to correct the language on my app from German to English. Without any results though, what’s the point?”

Helpful Report

Posted 5 months ago

Dear customer, we are sorry you are not happy with your experience. This particular test takes longer to be analysed. As stated in the product page, the average analysis time is about three weeks. Regarding the app, we are working on resolving those language issues. You can also access your account using the web version at my.cerascreen.co.uk. We hope you can revise your review according to your latest experience :) Best wishes, Your cerascreen Support Team

Posted 5 months ago

“I ordered the magnesium selenium and zinc test kit unfortunately I couldn't get anything like enough blood, even from 2 fingers to fill the vial sufficiently.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to share your feedback on your recent experience with Cerascreen UK. We truly appreciate your valuable input. We sincerely apologize for the inconvenience you encountered while trying to use the magnesium, selenium, and zinc test kit. We understand how frustrating it must have been to find it difficult to obtain enough blood, even after attempting to fill the vial from two different fingers. Please contact our custommer support in order to get a free replacement test and a few tips to obtain enough blood for the test.

Posted 8 months ago

“Gut bio results were difficult to understand. Food allergy tests was completely strange. I am very sensitive to wheat, and lactose. Wheat showed no response, neither did milk. I am very ill if I have lactose. Very odd. Shrimps were high, and I have never eaten them. Cod was another and not eaten for years. Not imppressed at all. It's as if the allergy test results were for another person. A waste of a llot of money.”

Helpful Report

Posted 8 months ago

Dear Michael, Thank you so much for taking the time to share your feedback about your experience with Cerascreen UK. We greatly appreciate your honesty and the opportunity to address your concerns. We sincerely apologize for the difficulties you faced in understanding your results and the confusion caused by the food allergy tests. We understand how important it is for you to have accurate and reliable information, especially regarding allergies that can significantly impact your health. In such cases, there is always a solution. We always offer a free of charge coaching with our health experts via phone call. In these sessions, questions and concerns regarding your results can be clarified! We would be happy if you'd contact our customer support to help you out. Sincerely, Your Cerascreen Customer Support Team

Posted 8 months ago

“Couldn't activate test on the app Sent test off and they said they couldn't analyse it, could be that it wasn't dried properly, it was. Asked me if i wanted to redo test, just waiting to see if that will be free or if they expect me to pay again !! No phone number to contact them and speak to someone, the reply to the online query seems to be a bot. Poor service really.”

Helpful Report

Posted 9 months ago

“Results came back very quick but weren’t helpful at all! A bit of a waste of money and time as it isn’t a proper ‘nut allergy’ test which they promote it to be.”

Helpful Report

Posted 11 months ago

“I ordered a test from cerascreen which I have yet to do because I need to activate the test using cerascreen instructions. Due to password issues, I'm still waiting for a response from cerascreen so I can activate test.”

Helpful Report

Posted 11 months ago

“A little disappointed to tell the truth, I had a dust mite test costing £48 and a complete food test £140 of 64 foods and a 10 minute consultation and still not near to finding out what my allergy is . Still suffering 😔”

Helpful Report

Posted 1 year ago

Thank you for your review. Reactions to various foods were found in your results. Please let us know what you expected from the test and contact us if you have any further questions about the result at: support@cerascreen.com.

Posted 1 year ago

Cerascreen UK is rated 2.8 based on 37 reviews