Certainty Property Reviews

Name: Certainty Property
Rating: 3.91

3.9 Rating 133 Reviews

73 %

of reviewers recommend Certainty Property

Company Reviews

Questions

Metrics

3.9

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

1300 577 298

Email:

info@certaintyproperty.com.au

Location:

100 Harris St, Pyrmont,
2009

Write Your review

Tell us how Certainty Property made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Certainty Property 5 star review on 15th October 2020

Vicki Edmonds

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs. This company will cost you money, alienate you and allow the tenants to trash your property without care or consideration. Not enough space here to list mine and other landlord’s horrendous experiences. They’ll even make you pay to leave them. Careless. Reckless and go out of their way not to publish their contact info, just so that they can ignore everyone. The director is a rude little excuse for a human and prides himself on being a keyboard warrior that will eventually reap what he sows. If I was the so called director of this company I would leave the country and change my name before all of my disgruntled landlords and tenants file a class action against the business and bankrupt the firm.”

Helpful Report

Posted 2 days ago

“If I could give zero stars I would and the 1 star that I am giving is dedicated to me for putting up with these guys for 10 months. Absolutely and utterly horrible, stay away from these guys.”

Helpful Report

Posted 1 month ago

“I cannot recommend highly enough of Certainty Property to anyone who is looking for an outstanding Property Manager. Connor is sensational and extremely helpful, when he assisted me with the whole leasing process --from advertising campaign to setting the property ready for the new tenant, which was stress free and professionally done. Connor always keeps up to his promises and has been very good at communication throughout!”

Helpful Report

Posted 1 month ago

“A warning to all tradespeople. I was asked to quote for a job and the quote was excepted. I completed the work on 3 October. I have been told on multiple occasions that my invoice was paid, however, it’s a month later and I have not yet been paid. After my last enquiry I was told that there’s no funds available to settle my invoice. I was then also told that another tradesperson is claiming to have completed the job, after I have already supplied them with photos of the completed job. I have advised them that I will be taking this matter to Fair Trading. The license of Certainty Property must be cancelled and make them never do business again in real estate.”

Helpful Report

Posted 1 month ago

“Worst possible real estate agency. As a landlord I relied on them but they never responded to my emails and they called and threatened the tenant who was living in our rented house because he complained that the air con unit was not working. The tenant contacted me directly and I had to send someone ASAP to get the work done. I have now ceased my contract with them. Turns out that they advertise their low fees just to pull you in and then they don't do any work when you ask them to, this shows why their fees are so low. Mark and Simon may I ask why you called and shouted at me and told me that you will file a law suit because I terminated the service agreement with certainty? Please do not put up a standard reply saying we are contactable and can assist, your business has severe inefficiencies and poor character is reflected in your dealings with landlords and tenants.”

Helpful Report

Posted 1 month ago

“Connor and Matt provided the best service for my investment property in Wishart. They are both very professional, have quick responses & amazing service. I would Highly recommend!!!”

Helpful Report

Posted 1 month ago

“Certainty Property has been by far the best property management company I have dealt with. Connor and Matt were nothing short of amazing as our property manager - responding to communication almost immediately and genuinely ensuring our best interests. I cannot recommended them enough, we are so grateful to you for making our experience so seamless.”

Helpful Report

Posted 1 month ago

“Certainty Property have been extremely useful! Connor my Property Manager has been a great help with my new property in Sunnybank. He was able to take care of the full process from handover from the builder to leasing the property within a week. I am super happy with him and have already referred 2 of my business partners to Certainty Property.”

Helpful Report

Posted 1 month ago

“This Real Estate should not been operating, as a tenant I have been struggling to get answers, I email and even put reports through and surprise surprise no communication from this Real Estate. Reading the reviews I am gob smacked that they are still open. It seems like they just hire anyone.”

Helpful Report

Posted 1 month ago

“Connor is our property manager and does a wonderful job managing our unit. He is very organised, attends to things in a timely manner, communicates very clearly and I really feel like he has our best interests at heart. I feel very confident in his ability to deal with issues when they arise and we're very thankful for the support and help he provides. Thanks, Connor!”

Helpful Report

Posted 1 month ago

“Absolute disgraceful the way these property managers are dealing with rental applications right now. Zero care, confused inspection dates, comflicting emails regarding unsuccessful applications and overall lack of any customer care within their company. You wonder why real estate agents have the worst reputation at the momnent?..... its because of THIS company and others who neglect to understand the "people" factor in their business. I do NOT recommend these people, and I have an email trail with dates and names to substantiate my concerns here. Also my wage covered the property price 4 fold! Got to wonder who is running this pathetic company as they are the rudest people in the real estate business. *** BEWARE ***”

Helpful Report

Posted 1 month ago

“CURRENT & PROSPECTIVE CLIENTS BE WARNED...DON'T BELIVE FAKE 5 STAR REVIEWS ON GOOGLE, REIVEW.IO AND TRUST PILOT. It all started off well, our new rooming house was marketed and leased and everything seemed to be fine. But then our property manager left on bad terms it seems and some actual property management tasks were required in which Certainty Property (CP) failed miserably. As a result, we have terminated our agreement with them after approximately 6 months. Here are some of the issues you may experience. 1. Our property managers isn't contactable by phone. We were told if something is urgent, to book a time in their Calendly diary. 2. We had an urgent repair with an electrical issue. - Firstly i get emailed from a maintenance team member that I don't know and with no contact details. Our electrician couldn't attend so approval was given immediately for CP to arrange their own electrician. -After trying to get a response, I tried to contact my PM who then didn't even know their was an urgent maintenance issue. - It took three days for them to get someone to attend (no power in the residents room all this time) and during that time, they tried to pass off on to me to talk to the electrican and book in a time and then to also meet the electrician onsite to let them in even though they are being paid to manage the property! - I requested that the costs were not charged from our leasing income as it would be paid from elsewhere. This was confirmed by my PM. But the payment was still deducted from our account. - When I saw the invoice, the price was extortionate and I rang the contractor director. They admitted they were ripping me off and reduced the invoice by nearly 40%. They then resent the invoice and once again CP deducted the amount from our account. They didn't even check if work had been done, whether this was a double up, just deducted the money with no communication with us as landlords. 3. Over the following weeks, it was truly disturbing what we had to go through. Despite the PM confirming we would be refunded both payments, so that we could make the actual payment from another account, this never happened after a couple of weeks. Another Director then made contact in what I can only assume was an attempt to resolve it, but at the same time, straight out confessed he didn't know the detail of what all the issues were. Here's a summary; - He tried to lecture me that they could have just ordered the works without my approval as it was urgent and had it all done without my knowledge, yet it actually took them three days with me chasing them every day multiple times. I would hate to know when it would have been done without me chasing. - He called me a liar as I said the refund amount wasn't in our account and it wasn't until nearly a week after that. - He told me I was untrustworthy as I am a property developer and they don't pay their bills (but couldn't name one instance where i hadn't paid a bill) - He said he didn't care that our property manager had confirmed that our account wouldn't be charged so we could pay the invoice from elsewhere, or that our money would be refunded. He said he doesn't care what the property manager says cause they have no authority. and the list goes on... until the kicker - He then hung up the phone after calling me a C&%T.... Wow. But wait.. to then terminate the agreement they wanted another full months leasing fees ($1300, later negotiated to $600) [watch out for this clause in your management authority contract]. In addition to all this, We have had some very bad feedback from our residents on the lack of communication with the property managers. The most polite thing I can say is... DO NOT ENGAGE CERTAINTY PROPERTY! DON'T BELIVE FAKE 5 STAR REVIEWS ON GOOGLE, REIVEW.IO AND TRUST PILOT.”

Helpful Report

Posted 1 month ago

“Every negative review on this page is all 100% accurate. Wouldn't wish this agency on my worst enemy. (From a new tenant) and have 11more months dealing with this.”

Helpful Report

Posted 1 month ago

“this company doesn't answer phone calls does not tell owners of homes that house are getting damaged from tenants Also agents quit please choose wisely using this agency as in my opinion there not professional at all the have no emergency contact number there is no head office at all it's like this owner is running it from his home or something They usually reply with something like we don't know what property your talking about The positive reviews you see about them are fake posted by the staff and their family.”

Helpful Report

Posted 1 month ago

“Great company to work with”

Helpful Report

Posted 1 month ago

“I have been a landlord for over 20yrs and have dealt with many agents over the years. My experience with certainty property has by far been the worst. They never answered their phone and go days without replying. I’ve had to chase my rental payments every month. They don’t vet the renters and just put anyone that applies in. There was 4 of us that bought new properties and went with certainty without knowing any better and now all 4 of us have left them all with similar issues. Avoid them at all costs. Your reply is laughable. My tenant was never late and it would have been good if I had a rates and water bills to pay as you never did your job and follow up these things. Also you never did a smoke alarm test. You never followed up with the tenant when they had issues. I was the one basically doing it all so what was a paying you guys for.”

Helpful Report

Posted 1 month ago

“Agent was late to the viewing that was scheduled for 9:30am and did not have keys to enter the duplex. Apparently, it was an ongoing issue with the builder. Unclear how but we could not enter to view, she then wanted to reschedule but I drove over an hour to view and I'm FIFO. To add to the intrigue, a young couple at the viewing informed her that their application had been approved, they had paid the deposit and were simply there to inspect. THE LISTINGS STATE THAT THE PROPERTY MUST BE VIEWED FIRST. Honestly, good luck being a tenant with this company. EDIT TO RESPOND: you know what's brilliant? Cancelling the viewing and informing the agent showing the property that a suitable tenant has been found. Instead you'd rather take the time to post passive aggressive responses to genuine reviews based on an actual experience with your organisation to try and gas light a prospective tenant as I never submitted an application for this property. Honestly, good luck to the young agent working for this company. You know what would have been even more brilliant? Keys to the property. Have a blessed day!”

Helpful Report

Posted 1 month ago

“They are terrible, you will be left with unpaid bills and overdue rates, stay away, Best thing we did was leave.”

Helpful Report

Posted 1 month ago

“We had the worst experience with Certainty Property as a tenant. Our lease was taken over by Certainty Property in the final month of our tenancy agreement with another agency. From the start we had major communication issues with Melissa Cassar. As we were urgently trying to relocate to a different state, we needed to communicate with Certainty Property regularly. However, they do not provide a phone number and it was very difficult to get a hold of Melissa through their call booking system, which caused us a lot of stress. When we did get a hold of Melissa, we assured her that we will arrange the end of lease cleaning as was instructed by our previous agent which would include end of lease cleaning, carpet steam cleaning and a warranty period in case the property manager is not happy with the results. Melissa did not contact us until approximately 2 months after the cleaning and organised stain cleaning without notifying us. The stains in the living room were not done by us, and were done by previous tenants/owners who lived there before us. When asked for proof she provided photos from the incoming property report where the stains were not visible because of the open windows and the lighting. She also constantly claimed that she would return the bond to us but arranged stain cleaning without allowing us a chance to rectify any issues ourselves - and then claimed the cost directly from our bond. We advise any future tenants to avoid any rental listings from Certainty Property, as they will certainly make your life hell.”

Helpful Report

Posted 1 month ago

“Certainty Property is the worst property agent that I need to deal with the Consumers Affairs Victoria, VCAT, Tenants Victoria, Magistrate Court to get rid of this horrible, unprofessional, dishonest property agent. Deal with this property agent will make you enter a terrible life and nightmares.”

Helpful Report

Posted 2 months ago

Certainty Property is rated 3.9 based on 133 reviews