CEX.IO Reviews

Name: CEX.IO
Rating: 2.76

2.8 Rating 352 Reviews

43 %

of reviewers recommend CEX.IO

Company Reviews

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Metrics

2.8

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

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CEX.IO 1 star review on 16th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What you need is the best recovery expert. Recovery Nerds can help you get out from under your crypto theft methods. The bitcoin investing industry is full of scammers, and despite people's best efforts to make enormous gains, they regularly end up losing money. No one can defeat these people's cunning schemes because of their intelligence. They typically offer contact agreements and put you in a group with others who have already made investments to tempt you to invest your hard-earned money. I invested my money as advised, then a few days later I discovered that IDMining had taken it. I appreciate Recovery Nerds assistance in helping me reclaim my BTC from these cyber crooks. I firmly guarantee that using Recovery Nerds service to retrieve your stolen BTC back will be safe. Talk with a representative today on: Email: juliana phil232 @ gm ail com Whatsapp: +1--- (76-----2)----- 381-----96-----03”

Helpful Report

Posted 1 year ago

“I regret ever registering with this Trade Company. They are just being dishonest when they promise to let you know but never follow through. If you find yourself in a similar situation, I strongly suggest contacting Mrs. Charlotte Scott to avoid making the same mistake that I did. They gave me great assistance in getting my money back. It is strongly advised that you take advantage of this opportunity to get in touch with "Charlotte Scotte and her remarkable team". You can contact her via Email: Charlotte_Scotte_24_@_gmail._com WhatsApp: +1--580--485--3738”

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Posted 1 year ago

“I'd been complaining ceaselessly to fix my withdrawals not going through but it fell on deaf ears. Pressured me into depositing£.100k as my first commission and overtime, it grew exponentially. However as time would go on, they'd pressure me into depositing more and £.50k was dropped. When my drawl was not going well,I started to get extra agitated and decided to get legal heΙp. oliviatrader44(@) gmail com .Was the company I reached out to and they acted swiftly and got me my money out. WhatsApp. +1 423 248 2140”

Helpful Report

Posted 1 year ago

“If you are a victim of a scam there is a chance of getting your money back provided you got evidence of the reported scam. We guarantee you a safe and secure recovery. 100% reliable . Message me via email (dorisashley71 (@) gmail com) for more info Be careful of most of this online investment. WHATSAPP: +1---(404)--721---56--08”

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Posted 1 year ago

“BTC expropriation began with aspirations of financial growth and prosperity, only to be shattered when I realized I had fallen victim to a scam, losing a staggering $47,000. The enticing promises of high returns and easy profits turned out to be nothing more than a cruel deception, leaving me feeling deceived and distraught.In my darkest hour, I discovered Mr. Michael and his recovery firm and they proved to be my guiding light in the darkness. From our initial contact, their team displayed unparalleled professionalism, empathy, and determination to rectify the injustices perpetrated by these brokers. They took charge of my case with unwavering commitment, navigating through the intricate web of legal challenges to reclaim my stolen funds. You can reach him ( P S T P 2 R E C L A I M ) aid helped me get my money back, therefore I'm happy and satisfied with them.”

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Posted 1 year ago

“Hello everyone, I was a victim of bitcoin scam, I saw a glamorous review showering praises and marketing an investment firm, I reached out to them on their terms of investments and invested $68,000 and i was asked to top my trade with $99,800 which I was promised to get back in my first 15% profit in weeks, when it was time to retire my profits, I got to know the company was bogus, they kept asking me to invest more and I ran out of patience then requested to have my money back, they refused to answer nor refund my funds, not until an old family friend introduced me to a lady called Mrs. Roberts, I reached out and after submitting my case, Mrs Roberts she swift to action and within 36 hours I got back my funds with the due profit. I couldn’t contain the joy in me. I urge you guys to reach out to Mrs. Roberts Lee on their support email: ( robertslee618 @ gmail . com ) or WhatsAp +1 4 7 8 3 3 0 91 93 ”

Helpful Report

Posted 1 year ago

“They're nothing but scam, they won't let you withdraw all they do is ask you more money which i did pay because i never wanted to lose my initial money and it keep getting worst until i got help from Mrs. Roberts who got all back for me without hesitation. Thank you very much Email: robertslee618 @ gmail . com Call/ WhatsApp :: +1 217 610 27 66..”

Helpful Report

Posted 1 year ago

“was a victim of this scam, this company took my hard earned money, to be very honest it was not easy meeting different acclaimed recovery person for help to recover my money, as God may have it, I was lucky to meet Philip recovery 247 at writeme DT com (he's email). Who helped recover my lost funds in just 48, I almost thought I have lost it all until I met him. I personally recommend him to you.”

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Posted 1 year ago

“Had a great experience trading crypto on CEX.IO! Definitely a trusted exchange for all your crypto needs.”

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Posted 1 year ago

“It's very easy to deposit money into CEX.IO but the problem is when you want to take your money out!! IMPOSSIBLE! Avoid this scam! It's been a few stressful days that I try to withdraw my money and I'm not allowed! I've been asked to provide lots of documents like DL, holding it in front of my face to verify it. Then I was asked it is not enough and I have to send them a video telling that I'm aware of this communication and my request! I did that and after a few days back and forward now I was asked again that what IPs I contact and if I'm aware of this activity from this IPs!!! I am a constant traveler and use different location to have access to my account. And now they asked me my travel history!! What's this platform?? The exchange crypto platform or immigration office?! The problem is they accept your money in a second and looking for ANY excuses to hold it and don't allow it to withdraw your OWN money!!! Keep away from this scammers!”

Helpful Report

Posted 1 year ago

“My overall experience with CEX.IO has been largely positive. I appreciate the platform's user-friendly interface, which made it easy for me to navigate and execute trades. Additionally, I found their customer support to be responsive and helpful whenever I had questions or encountered issues. One of the standout features for me was the variety of cryptocurrencies available for trading, which allowed me to diversify my portfolio effectively. However, I did find that the fees for certain transactions could be slightly higher compared to other platforms I've used. Despite this, I continue to use CEX.IO for its reliability and the overall positive experience it provides”

Helpful Report

Posted 1 year ago

“So, the customer service manager is GREAT. So is most of the support team. HOWEVER, this company charges OUT the ass, and has an ungodly amount of hidden fees, and gives people a f load of loop holes to jump through. To the point where this company DRAINED me of all the money I had. When they say it is the "final" payment. It isn't. Don't trust them. Be prepared to drop 2000 on it. If not more. All communication is done through email, or text. You don't even get to speak to an actual person over the phone. They're not apart of the Better Business Brueuo to report them. They can change their terms and conditions whenever they please. READ THEM! EVERYTIME. Had I known how f***ed off it would be to get my money. I would have uses a different company or something like cash app. INSTANT REFLECTION FEE is charge. Regardless of it is "instant". Even if you wait the alloted time to get it, thinking you wouldnt have to pay the IR. You're mistaken. I was told at least 10 different times that all my fees were the "final" one. Yet, everytime I paid them. I got charged more. What was initially supposed to be 200 down, turned into 2000. The Brueuo also decided it was a good idea to "protect my account" by doubling my IR. Granted they "compensated". However, they didn't tell me they did this until AFTER I paid the original 420 they asked for. All in all. F this company. Idk if every transaction is like this. However, to start up. It's a pain in the ass. DO YOUR RESEARCH AND READ ALL TERMS AND CONDITIONS.”

Helpful Report

Posted 1 year ago

“Poor support from these lots, I’ve had my crypto locked on their platform for months. It’s always on verification or another. The support is poor, slow and incompetent. They abruptly cancelled my account without any explanation, leaving the funds trapped in the account. Even after receiving mails asking me to withdraw within 24 hours, the withdrawal process was painfully slow. It seemed like the company had no regard for their clients and their needs.However, I was able to recover my lost funds through the help of Phil Damian 15 at gma1l^com , who provided exceptional support and assistance in finding the scammers and retrieving my assets without any upfront payment. I am grateful for their outstanding service and recommend Mr. Phil Damian to anyone in need of help recovering funds lost to scams.”

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Posted 1 year ago

“Bitcoin has really changed my life because I invest in it the right way and one thing that gives me joy is because I also learn the concept of trading from a expert to accumulate and hold more bitcoin. . Let a professional trader guide you on how to start your journey into cryptocurrency the right way. My first month using Mr.Dunn’s strategies and signals, I profited up to 400%. My 2.5BTC gave me a return back of up to 9BTC. Looking into this month as well, what have you planned to achieve? Why not take that step now and contact Mr. Dunn on WhatsApp +1 352 721 6837 or telgram @ stevendunn471 , and surely he will help you change your portfolio status.”

CEX.IO 1 star review on 1st December 2023

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Posted 1 year ago

“CEX which I had used for many years lost my bitcoin after one of their many updates to their app which changed the layout. The new layout logged me out of my account and asked for verification which I fully satisfied to no avail It became apparent that customer care couldn’t help me, their answers were recycled and generic and it became clear that I just might never get my money back Thank God that I came by ENVERRACAPITAL.IO. a white hat Firm with knowledge and technical know how In handling cases such as loss of crypto assets and unlawfully frozen accounts. They were able to track and retrieve every bit of my assets to my amazement, especially considering it was such a large sum I urge everyone Facing difficulties with withdrawing their funds from this draconian organization to take all evidence to enverracapital.io They will help you get your funds out!”

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Posted 1 year ago

“This exchange is the worst that will happen in your life. So many people were blocked by them for no reason and without possibility to refund their money. Official representatives block users and delete their real their reviews in social media. My case has taken 14 months, still no result. 20K USD blocked there. Support replied "please wait" since 14 months, though i provided them with all necessary information and documents. Use another platform and beware of these scammers. If you use it once, this will be the worst day in your life.”

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Posted 2 years ago

“High fees, high minimum withdrawal amounts, website restarts over and over. very bad experience, avoid !”

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Posted 2 years ago

“They are holding 26000 USD of my money since 4 months ago. And they don't let me withdraw it. Once a month they reply and ask for a new document. Once they need a screenshot of my USDT wallet. Next time, they need a video recording of it. Next time they need a screenshot of my TRX wallet. Next time they ask for a video recording of my TRX wallet. It's like they enjoy playing with me. And when you ask them for results, they just don't answer. The least they can do is to update me on the case. They don't feel responsible at all. They don't give a damn about your life problems. It gives them joy just to see you suffer. It really is, it has been proven to me.”

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Posted 2 years ago

“tüm detayları ile efsane bir borsa. kolay alım satım yapabilirsiniz, güvenli olduğu için kriptolarınızı cex io da hodl edebilirsiniz, her zaman yaptığı efsane çekilişlere ve etkinliklere katılıp ücretsiz bir şekilde coin kazabilirsiniz. cex.io tavsiyemdir”

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Posted 2 years ago

“I believe it is a good company as their website is very good and decent as i am from Egypt but didn't see a website this detailed with Egypt states and very fast too”

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Posted 2 years ago

CEX.IO is rated 2.8 based on 352 reviews