bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Given one star as you could not do a review with none! Abysmal service. Our unit has been out of action for 5 weeks and despite numerous calls and emails, nothing has happened. We are now looking to replace it with a more reliable unit from elsewhere. Buyer beware!”

Helpful Report

Posted 4 years ago

“The pre installation process was chaotic and unprofessional.The Engineer did a reasonable job but was unable to set up the wireless connection.The after sales service ( the unit has become faulty in less than three months ) is to date non existent.”

Helpful Report

Posted 4 years ago

“Avoid. I contacted in advance of receiving my electric car. Everything seemed normal and they said they can excelerate as the car was due soon. Spoke to a guy, signed papers, sent photos. Nothing. Spoke to a guy, emailed some more, signed more papers, nothing. Told they cannot process without payment. Paid. Nothing. Asked to be contacted by manager. Nothing. I now have an electric car that I cannot charge at home, everything I speak to BPchargemaster, I am told I will be contacted, but I am yet to hear from them. Disgusting service. Stay away please. They will only increase your blood pressure”

Helpful Report

Posted 4 years ago

“Installation took weeks longer than promised then the charger is causing problems and cant be used. repair lead time? 6 weeks! Avoid at all costs!”

Helpful Report

Posted 4 years ago

“OMG just don't do it bought the bp charge master them told me 2-month wait car already here and was point so canceled order after finding out timeline 35-60 min every time I call just agreed refund straight away got it in writing but no communication or refund keep call and nothing JUST DONT USE THEM”

Helpful Report

Posted 4 years ago

“DO NOT TOUCH..... Had to chase the installer to get a date then after a 1 month wait and on the day of the install I get a cancellation email 35 minutes after the installer should have been here. No phone call and wish I’d never bothered with this shower. Then you sit on hold for nearly an hour when trying to call the number they give you. One very shoddy company and would not recommend to anyone. This is no way to run a business and blaming the volume of work is purely a mismanaged business. The customer service advisor was polite and patient but just blamed the bookings team who then wouldn’t answer when he forwarded my call.... You’ve been warned.......”

Helpful Report

Posted 4 years ago

“I am now on hold for the third time of trying today - as I type it is 13 minutes this time...…. They changed the local charge point to BP pulse logo and my Chargemaster card will not work with it. Is this a fault of my card or do I need a new card????? Cannot find out if they do not answer the phone !!!!! Tried the Pulse website and OMG it is worse than the polar site (a thing I did not think would be possible) it was obviously not tested before release as it has scrambled text and funny enough I do not want to buy a cable!!!! which all I seem to be able to get off it - no login on the screen !!! - I just want to find out what is wrong with the local charger - what a mess. 17 minutes on hold and I am not going to give up this time...….”

Helpful Report

Posted 4 years ago

“My unitwas installed less than a year ago , installer broke my outside fuse box door . The unit stopped communicating with the app over 5 weeks ago; meaning I have to switch it off at the mains for 1/2 hour switch it back on and turn it on to charge my car . Unit has been replaced and has the same problem . Cant contact anyone in BP chargemaster by phone ( it disconnects after 5 to 10 mins) , and e mails are ignored . As unit is less than a year old want a full refund as it does not do what BP chargemaster claims it will . Covid 19 yes a problem but not to this extent of ignoring customers who have unfortunatel paid them , they appear not to give a damm.”

Helpful Report

Posted 4 years ago

“your new website? you have be joking Bppulse? I am already a charge master customer but how could I access a uk network??? No not at all how could I get in? And the reviews from that company were terrible! That completely dissuaded me from buying an all electric vehicle Where was Chargemaster whose power point I have at home”

Helpful Report

Posted 4 years ago

“Charger took weeks longer than stated to install after much chasing. Unit installed but unable to use from day 1 as faulty and after 3 further calls finally given a date 6 weeks from install for a repair!!! Utterly deplorable customer experience from start to finish. AVOID!!!”

Helpful Report

Posted 4 years ago

“Bought my Renault Zoe in September it’s 3 rd December and still no joy. Customer service none existent. Nobody answers the phone don’t respond to emails. Completely useless company. Avoid like the Plague.”

Helpful Report

Posted 4 years ago

“Yet another review site that doesn't allow you to award 0 stars. This is very important due to 0 being the maximum BP Chargemaster deserve. After care customer service is simply pathetic. It disgusts me that a company like BP uses Covid as an excuse that customer service can't reply to enquiries promptly, if at all! Unit was installed and explained without any incident. Once car was connected for first charge, unit output was only half. This is all it has ever done. App and website don't connect to charger at all. Try to get a hold of someone - a joke! Try to get a response to an email - don't have a laugh! Shocking! (had to get a pun in as life is too depressing as it is without having to deal with BP Chargemaster in your life)”

Helpful Report

Posted 4 years ago

“I'm sorry I ever bought this. At first it worked fine (although the app that goes with it to allow you to schedule charging when electricity is cheap is worse than useless). After a few months use its power output kept dropping intermittently from 7.2 to 3.6kW. They promptly sent out an engineer to fix it, but of course when he arrived the unit was delivering full power - so he did nothing. Since then the unit now only delivers at half power. The optimistically name 'customer service' now just ignores my emails. I'd have been as well just relying on a standard wall socket with a time switch to charge my car.”

Helpful Report

Posted 4 years ago

“My unit was fitted a month ago and it's not working. Spoken to Customer Service FOUR times and am still no further forward in resolving the problem and am charging the car using a household 3 pin socket. This, on top of an installation date being agreed and no one turned up. Thin before you purchase from them.I'm sorry I ever bothered with BP Chargemaster.”

Helpful Report

Posted 4 years ago

“I rarely write bad reviews, especially when the people are so nice but I have to make an exception here due to the totally ineffective technical support and Customer Service management. If you want a charger that can schedule out of hours charging, look elsewhere.”

Helpful Report

Posted 4 years ago

“Had a home charge unit installed on 29/01/20 for my new Mini. After 3 different installation dates it was finally installed. That went well. Setting up the system using the app was another thing. It did not go well. Now after 11 months numerous emails/phones calls. New app installed still things are not any better. All I get told is to switch off the electricity and ebook the system and wait up to 45 mins. Customer services are useless in dealing with the issue. Phoned tonight after another failure to get my car charging setup. So await yet another phone call. Don’t think so. Would not recommend then to anyone”

Helpful Report

Posted 4 years ago

“Dismal customer experience throughout the whole process of installing: 1. Very poor at replying to any phone or email message 2. Took 3.5 months to get it installed and had to escalate a complaint to get them to get on and do it 3. Cancelled my installation date 3 times (and only bothered to tell me about one of the cancellations) 4. Took 10 days to register us to use the website/app and the communication around this was ...yes also very poor 5. Blamed Covid for everything rather than their own incompetence On the plus side - the installation engineer was thorough and professional. You would have thought a company like BP who make huge profits could pay more attention to their customers - apparently not...”

Helpful Report

Posted 4 years ago

“We only had it since July. It only works intermittently. We cannot contact chargemaster to get them to fix it. They ignore messages via the website and dont answer the phone. Very disappointing.”

Helpful Report

Posted 4 years ago

“Installed a Homecharge unit in August but unreliable from the start. Swapped for another one in September - still unreliable. After threatening to sue them for Breach of Contract they eventually sorted the installation in October but it's now November and they still can't tell me how to log into it so that it uses off-peak electricity and shows me how much electricity has been used. Terrible customer service that just answers the phone (eventually!) but has no way of speaking to anyone who can actually getting anything done. Will be suing for my money back and starting again with a company who knows what they're doing”

Helpful Report

Posted 4 years ago

“Let me start quickly with: contacting BP by email or phone is almost impossible! We ordered new EV from dealership and they passed our details to BP chargemaster and said they will be in touch. BP contacted us 2 days later and asked lots of questions and said they will send me application form shortly. Quickly off topic: We could have installed unit at home, but we would have to pay for digging up the road which would costs us £ thousands and also be inconvenience to all neighbours, so we asked if we can install it at parents house. BP response was not a problem. I received email 2 days later with OLEV claim and application form to fill in with all numbers and pictures. I filled in OLEV claim and sent off all pictures in application. I received email 2 days later saying that there is problem with OLEV grant, because it's different address and unless we provide proof of address that we live there we can't claim OLEV... But we were told it's not a problem... Waiting on response. 1h after I filled in application, I received email saying, that they can see I filled in application but only uploaded 1 picture instead of 6...even though I uploaded more than 6... I replied straight away and sent ALL required pictures. 1h later I received email saying , that they can't open pictures I sent and to send them in multiple emails. I replied straight away with multiple emails with pictures. 1h later I received email saying application is almost complete just waiting on confirmation from OLEV. I replied I would like to pay £350 because looks like we can't claim OLEV. 5 minutes later I received email with link to make payment. Made payment right away and asked when I am going to receive phone call to book installation of unit. This was on Friday and response was, I will get phone call by latest Monday! This was LAST email from BP. I mentioned how often I received response because after I made payment I received no response to any further emails from BP! It's now Tuesday and I didn't get phone call by Monday so trying to call BP early. 45 minutes on hold with no answer. Trying again later, 15 minutes and someone answered...Someone will call me within couple of days, excuses because of coronavirus... Can't make 2 minutes phone call because of coronavirus...Yeah sure It's now Friday morning, of course no one called. Someone answered after 7 minutes waiting, promising and assuring me 100000% that someone will call me today! Yeah... Now Friday 9pm I sent email to BP where is my promised phone call... Saturday 12pm still no reply... Calling to get refund, waiting 15 minutes for someone to answer, apologising that they are soooo BUSY they can't reply to emails or phone calls and all excuses about coronavirus. Got my money back, didn't get charger, but if you decide you want home charger I would strongly advise against BP Chargemaster!”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,413 reviews