bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolute nightmare to deal with, don’t Answer the phone, slow to respond. Took nearly 10 weeks to get the fitting. Caused me to miss my car delivery. . Made me have a pointless electricity board check for current even though my photos showed equipment was up to charge. They only responded after multiple complaints. The person who fitted the kit was timely, and did a net job.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to write this review. I am really sorry read you had a poor experience. I will review your application and ensure someone contacts you to discuss.

Posted 4 years ago

“Unit does not work and am still waiting for an engineer to call. Meanwhile have been unable to charge car. I am disabled and charger was arranged by Motability. I would not recommend”

Helpful Report

Posted 4 years ago

Thanks for taking the time to write this review. I am really sorry to read that your charger is not working and I will ensure you are contacted first thing tomorrow so we get this rectified for you. Andrew S

Posted 4 years ago

“Initially the service received was excellent, great communication, customer service and instal. Unfortunately the ongoing support and after service is appalling. the charger installed was faulty and stopped working around a week after instal. It’s now been around 6 weeks and I am still without a working charger or any update as to when it will be fixed. I have called 3 times and been promised a return call but this never happens. I will now need to source another company to replace the charger as i’m sick of wasting my time sat at a charging station everyday on the way home from work.”

Helpful Report

Posted 4 years ago

“Unable to set a schedule charge probably due to a weak phone signal. Your installer carried out his work and then tried to measure mobile signal strength, saying his test unit was faulty. The signal level at that point should have been measured prior to installation. So I have a dumb charger which I have to stay up until midnight to switch on. It would be far better if controlled by Wifi. An email to your support team has yielded no reply. A very unhappy bunnie.”

Helpful Report

Posted 4 years ago

“His should be enough”

Helpful Report

Posted 4 years ago

“Renault Zoe ordered from Renault Kings Lynn on 8th August. Car collected on 17th. We were told Renault use BP Chargemaster. We had two emails and I supplied photos as asked for. I asked for OLEV form to sign. No reply. Twice we have phoned this week ( as well as lengthy unanswered calls last week) and still no call back as promised. Poor service and even worse communication. Sort it out please. At present we have a brand new car we cannot charge from home as Renault don't even provide a 10 amp 3 pin domestic household charger - a snip at £499.”

Helpful Report

Posted 4 years ago

“Lack of communication and the errors with the charging point. Very disappointing service overall.”

Helpful Report

Posted 4 years ago

“My unit needs repairing under warranty, having made two calls to the helpline, I'm told it's a 5 day period to fix it. When I then get a surly email from the repair team, it's for 7 working days after and a day that doesn't work for me. No response to my email back, so I have no idea when they will be repairing the unit. The people on the telephone were helpful though”

Helpful Report

Posted 4 years ago

“Communication from the team was terrible, confusing, incompetent and unprofessional. Terrible process, multiple emails, calls it is like everyone I spoke to had just started and were completing process for the first time. Avoid!”

Helpful Report

Posted 4 years ago

“1. An extra charge suddenly appeared at the moment of payment, in a manner which I regard as deliberately dishonest. 2. Communication very difficult throughout process. Most of my requests were just ignored. 3. Questions to 'heretohelp@' go unanswered. 4. Waited 4 weeks for an Electrical installation certificate to be issued, and I still have no explanation of why that happened.”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to write this review. I am really sorry to read that you have had a such a poor experience. I will ensure that we call you tomorrow to talk through any extra charges that were applied alongside your other concerns. Andrew S

Posted 4 years ago

“If you simply want to plug your car in and have it charge then it might work for you. If you want to use ANY of the so-call smart features like schedules that match your electricity tarrif e.g. charge overnight then you will rapidly find that the software is really really bad. Take a look at the reviews.of their 'smartcharge' app on the app stored. NOTHING WORKS, and I mean NOTHING. You might wake up to find that it couldn't be bothered to charge the car, and if you eventually manage to get a schedule to work dont even think of trying to use the 'feature' to 'charge now'.... it literally ignores you. If you call support they will take you through debugging procedures which ALWAYS involves you rebooting the unit with either a short beboot or a long reboot (leave it off for >30mins) and the support staff act as if the unit will work even though it is clear from spending a moment on the internet that EVERYONE has the same trouble because the software and communication of the unit is completely unfit for purpose. Do yourself a favour and buy another brand, that way you have a chance to get one that works.”

Helpful Report

Posted 4 years ago

“The app and website that accompany the product are an embarassment. The website is dysfunctional, the app simply doesn't even work, and the server systems behind the whole operation seem poorly conceived - the data given by the above - when they can be made to work - is spotty.”

Helpful Report

Posted 4 years ago

“Difficult to buy, lots of questions endless emails rude staff took months to get. Then cost 500 not 399 including ugly wall box, rubbish app.”

Helpful Report

Posted 4 years ago

“I reported a problem with the Chargevision app. There were several exchanges of e mails over several weeks. Eventually a techician came out to change the charge unit. He established there was nothing wrong with the unit which I'd already said was the case. After consultation over the telephone with colleagues he said that he believed it was the app at fault. A month has passed and we are no further forward and I haven't received a reply from my last E mail of 6th August.”

Helpful Report

Posted 4 years ago

“Absolutely appalling. Installer didn't clean up. BMW charger installed, not working properly. left several messages over a period of days and no return phone call. Every time you ring, long wait for call to be answered up to 40mins, knowing that you will leave another message to be ignored. Don't deserve to hold the importance they seem to think they have. After 2 weeks of chasing now moving forward, but still not fixed. Definitely NOT a recommended installer, avoid at all costs.”

Helpful Report

Posted 4 years ago

Firstly many thanks for your review. I am really sorry to read about your poor experience. I will arrange for someone to call you immediately. Many thanks, Andrew

Posted 4 years ago

Firstly many thanks for your review. I am really sorry to read about your poor experience. I will arrange for someone to call you immediately. Many thanks, Andrew

Posted 4 years ago

“Sent wrong information at start of process. Installation really bad. Nice chap but what a mess hemade of my walls inside and outside. Not happy”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to leave us this feedback. I am really sorry to hear of your poor experience and will arrange for someone to call you to discuss. Thanks, Andrew S

Posted 4 years ago

“Company a nightmare to deal with phone selection all wrong. Get through after half an hour only to be transferred to another dept. Another half hour hanging on.”

Helpful Report

Posted 4 years ago

“Charge point AND the fuse board was positioned outside. Was told it is waterproof. It isn’t. Needs to be resited urgently.”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to send us this review. I have forwarded this to our installation manager to ensure that we contact you as soon as possible to talk through your concerns. Thanks, Andrew s

Posted 4 years ago

“I have emailed a number it times asking how to register for the app. No response”

Helpful Report

Posted 4 years ago

“The 1st more like fitter than engineer, fitted the wrong charge box, that kept flipping the trip out, so after a week of us chasing charge master , they sent another engineer who changed the box & customer unit for the correct one, which now workes fine.................shame we had to chase charge master so much as no one could answer my requests / even bother to phone me back!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,413 reviews