bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,412 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The actual installation was carried out efficiently and the home charger works well. How ever we were not able to have the unit installed in our preferred location due to technical constraints Requiring a longer charging cable to be purchased.. Important therefore that careful thought Needed when deciding on ‘siting’ of charging unit. The Smartcharge app is a bit basic and have not had the confidence in its reliability to set up any charging schedules.”

Helpful Report

Posted 5 years ago

“My home charger works well but the app could be improved so that you can get historical charge data for a specific date range and be able to export as a file. This can currently only be done via the web portal.”

Helpful Report

Posted 5 years ago

“I haven't got the electric car yet, so havent tested your work, but the man came on time and fitted the charge point well with minimal interuption”

Helpful Report

Posted 5 years ago

“Excellent service and device fitted to the front of the house. Such a shame that the mobile app is appalling.”

Helpful Report

Posted 5 years ago

“The installer was very professional and knew exactly what to do. However the iphone app is rubbish. You have to type in your username and password every time to gain access. And the onscreen keyboard doesn't always show so you can not type anything in.”

Helpful Report

Posted 5 years ago

“Impressed with the professionalism of the engineer. Work was efficient & tidy. He was courteous & polite. Slight delay beforehand with organising office querying some technicality. When engineer arrived it was not an issue. Very pleased on the whole. Will know better when the car arrives.”

Helpful Report

Posted 5 years ago

“The two people I dealt with most, Belinda at your service centre and you reengineer, Joe, were both really excellent. The installation was complex and Joe, both on the pre-installation site visit, and on the day of installation, was really clear about what needed to be done, and helpful in doing it, or advising how to get my energy company to do it. Belinda was really good at liaising over the visits and paperwork. My only reason for not giving full marks is that, initially, I was passed from one person to another at your service centre for about two weeks. When Belinda took on my case, everything worked perfectly, and even the people I spoke to / dealt with beforehand were helpful, but the process didn't really get going until Belinda took it on. So, to summarise: all the people I spoke to were very helpful and friendly, Belinda and Joe are outstanding, but there was a bit of a glitch in the process at the start!”

Helpful Report

Posted 5 years ago

“The engineer who fitted the item after 3 different installation dates was great.”

Helpful Report

Posted 5 years ago

“Very pleased with the quite efficiency of the installer.”

Helpful Report

Posted 5 years ago

“Quite a protracted process. I had to constantly contact them to progess order. Installation excellent though, experienced installer. Good product.”

Helpful Report

Posted 5 years ago

“The whole process was excellent, especially the guy who did the installation. I was a little concerned about an email I had just after the installation. It required copies of the title deeds and house plan or a letter of permission from the freeholder. Should that have been asked for prior to the installation?”

Helpful Report

Posted 5 years ago

“No issues with the unit but the app isn’t very good.”

Helpful Report

Posted 5 years ago

“Good team and able to discuss problems on a Sunday. Although more expensive than competitors, worth it”

Helpful Report

Posted 5 years ago

“Installation etc first class. Device functions really well most of the time. Only gripe is that it occasionally refuses to work and needs rebooting.”

Helpful Report

Posted 5 years ago

“Chargemaster unit nicely fitted but sometimes it comes up with a “ongoing checks” message in the car and the only way to get the car to charge is to turn the Chargemaster unit on and off again, which is not ideal”

Helpful Report

Posted 5 years ago

“Easy to use, looks smart, pleased with the result”

Helpful Report

Posted 5 years ago

“Took a while to arrange the installation but happy with the result.”

Helpful Report

Posted 5 years ago

“Good simple”

Helpful Report

Posted 5 years ago

“Installation of the Chargemaster was excellent. Admin side less efficient with having to send 2 lots of paperwork and a different person every time. Biggest gripe was that we were told on buying the car that total price for charger woulb be £600 less grant. In fact it was nearly £1000. Pehaps you can advise BMW of this real cost. Many thanks - very pleased”

Helpful Report

Posted 5 years ago

“I was surprised how soon I as was offered a fitment date. I was offered the next day, but took the option of the following week. The fitment went well with no problems.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,412 reviews