bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,412 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good installation. No trouble”

Helpful Report

Posted 5 years ago

“Installer polite and did a good job and the connection works fine. Thanks.”

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Posted 5 years ago

“Job completed to my satisfaction.”

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Posted 5 years ago

“I was very impressed with the total service especially Felix who came to install the unit”

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Posted 5 years ago

“Tried to get this organised in difficult times. Comms were good and Matt, who did the install, was brilliant”

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Posted 5 years ago

“Good professional service prompt and cleaned up after the work!”

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Posted 5 years ago

“The fitter who installed the charger was absolutely excellent. He was extremely helpful, very efficient and did an excellent job of the installation. The charging unit works perfectly with my hybrid Mercedes.”

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Posted 5 years ago

“The technician arrived on time and undertook the installation in a neat and tidy manner.”

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Posted 5 years ago

“Initially delayed due to COVID-19 however it was installed as soon as possible. The customer service was good and the installer was professional.”

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Posted 5 years ago

“Installation was trouble free and the charger works fine which is the main thing but the supporting iOS app is a pretty poor.”

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Posted 5 years ago

“Friendly efficient engineer despite the Covid-19 restrictions”

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Posted 5 years ago

“The going backwards and forward with emails and phonecalls to get the installation scheduled was a bit of a chore: quite a few misunderstandings, repeated conversations and times when the process seemed to stall and need kick-starting. I also had to have a component installed into my electrical system at considerable time and expense which turned out to be ultimately unnecessary. However, the installation itself was wonderfully efficient. All done in a couple of hours with no fuss and no mess. Very impressed by that part.”

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Posted 5 years ago

“The information required before installation is extremely compliticated. Thes customers need far more assistance as to what is required, particularly as they are not familiar with the technical electrical details. Once the information was accepted the installation went very well.”

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Posted 5 years ago

“Installation great and the engineer was exceptioonal. Post install I'm quite disappointed in the after sales as I have connectivity issues and can't seem to get the help i need.”

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Posted 5 years ago

“5 stars for preparation and installation of BP Chargemaster point at my home. Sohail did a great job: sensible Covid precautions kept us both safe and comfortable. A relatively simple layout and a great job. All cleaned afterwards and working perfectly. I have to reduce my rating to 4 stars only because the management app is so bad as noted by most users (iPhone Smartcharge App) - I hope this can be made workable soon! The app is not essential to the use of the charger but is part of the Company's offering to optimise its use.”

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Posted 5 years ago

“After a long wait, due to the Covid-19 lockdown, the actual installation was quick & efficient. The software to longer to activate - we had to wait several days, & the account setup procedure was a bit "clunky".”

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Posted 5 years ago

“good service.”

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Posted 5 years ago

“Good contact from the engineer. Job well done.”

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Posted 5 years ago

“The actual charger seems to work very well. However the installation process can be tricky and in our case demanded a whole day of an engineers time to adequately earth the apparatus. The consequences of this were a lot of clearing up left for us to do afterwards.”

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Posted 5 years ago

“Only had for 3 months so still new but had no problems !!”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,412 reviews