bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good. Our new EV was 6-12 weeks away at the start of the process so plenty of time for an install. After a gap of 4 weeks (could be some time taken by third party to book with BP) I received the survey text which was completed. It did feel a little clunky - it would have helped if I could have viewed the questions without submitting each step to allow mass photo taking and less time moving between each step. Yet at least the web format worked well on mobile device. The installer had a cancellation in my area so once contacted within a week or so of the survey completion the install was booked for the following day so approx. 5 weeks since car ordered. Our fitter was tidy, friendly and helpful and demonstrated the status lights, operating the trip switch etc. Happy with the job (despite my OCD noticing it's not level). We opted to fit from the mains in fuse board, fit a new RCD unit in the garage behind the fuse board in which made the run far shorter and neater as the consumer unit is inside the house. We're fortunate as a new build home - so already using 100A mains fuse and up-to-date safety consumer unit, bondings and a plastic water mains inlet - Due to this we had no delays involving the power company or other infrastructure. Now just waiting on the car to be 100% sure it is all working as expected. Account created and device serial is listed correctly at least. Regarding the website UI vs Smartcharge app I agree with others - it's feels a bit clunky - I could find no way on the website to provide my tariff price info, so this had to be done via Android phone app. I cannot yet comment how well the reporting features work so fingers crossed it will just work OK on car delivery day.”

Helpful Report

Posted 3 years ago

“Delivered and fitted within 2 weeks Took the fitter 6 hours but he did a superb job very neat and tidy electrical work he put the charger exactly where I wanted it I would definitely recommend this company”

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Posted 3 years ago

“We chose an electric car for our son's motability vehicle and the home charger was part of the deal. That was in October 2020. SP energy ( part of Scottish Power) were contacted and we were requested to send information and photographs . There were many emails between us and them, most ignored and no action . Eventually lost patience and formally complained. That was on 26/07/21. This got things moving, upgraded fuse on 2/08/21 and charger fitted by BP pulse on 3/08/21. Both guys were brilliant but the BP pulse guy, Michael, especially so. He took time to consider the best route for the cable to avoid unsightly trunking and the installation outside was very neatly fixed to the wall, all rubbish and debris cleared. He was extremely helpful, fully explained how the charger worked and checked everything was operational 're charging the car. That part of the service deserved five plus stars, he couldn't have given a higher service. As for the 9 months it took us to get that far.....oh dear !”

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Posted 3 years ago

“Excellent electrical EV installation by a very competent pleasant and friendly electrician who was very helpful and advised best location and how to operate economically.”

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Posted 3 years ago

“The engineer phoned to say he would be with me shortly, did an excellent installation, which was very neat and Tidy. Protected the hall carpet and cleaned his working area. He was extremely polite and went through all instructions to my complete satisfaction.”

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Posted 3 years ago

“Fair price. Engineer arrived on time. Very good advice on where to fit it and a very professional fitting experience. The charger is great and the charging time fully met my expectations.”

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Posted 3 years ago

“Fair price. Engineer arrived on time. Very good advice on where to fit it and a very professional fitting experience. The charger is great and the charging time fully met my expectations.”

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Posted 3 years ago

“The Electrical engineer was professional and friendly. He explained what everything was for. He cleaned up inside and out when He had finished. Explained that of I have any issues to get in touch immediately.”

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Posted 3 years ago

“I found the telephone team helpful and friendly. Once the charger was paid the installation date was quickly agreed. The first technician arrived promptly and carried safety checks. Once he was happy to proceed with the electrical works the second technician was onsite to agree the cable runs. The works were carried out in good time leaving the site clean. The technician explained how the internal fuse box for the charger worked and gave instructions on how to use the external unit, cable care and security.”

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Posted 3 years ago

“Arrived on due date and time. Fitted with no fuss”

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Posted 3 years ago

“Emailed all the relevant photos to BP pulse Got phone call from the electrician a few days later with a installation date and time He turned up on time was very nice and explained everything to me The installation took just under 3 hours Excellent service”

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Posted 3 years ago

“Very good service instalation was neat and tidy explained everything thanking you”

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Posted 3 years ago

“Happy with end result was more of a problem than I thought it would be as I needed charger to be put in garage and not enough power in garage to run charger so new power cable would have to be installed but with the help of the installer (brilliant guy) was able to sort things out (took over four hours) but happy with installation”

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Posted 3 years ago

“The electrician took time to explain all the things he would be doing and, as he started fitting the charger, he kept us updated as to what he was doing.”

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Posted 3 years ago

“Delighted with both the customer service and the installation. There were problems along the way due to the Electric Distribution company which in no way were the fault of BP. On the day of installation it was discovered that our 50 year old house had insufficient earth grounding, a big thank you to James, of BP Chargemaster, who sorted the earthing out before installing the charger. We had been using the wall charger for 6 weeks and the newly installed charger is around 4 times faster. Thank you BP Pulse!”

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Posted 3 years ago

“The fitter of my BP Pulse I would give 5 starts too very polite and did an excellent job of fitting.”

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Posted 3 years ago

“Professional installation engineer very polite and helpful a credit to your company the charger looks great on the wall … keep up the good work .”

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Posted 3 years ago

“The customer service team, the installation gentleman, everyone was very helpful and friendly. The quality of the installation is fab, it looks lovey on the side of my house.”

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Posted 3 years ago

“excellent service”

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Posted 3 years ago

“Top installation engineer, very helpful, friendly and knowledgeable.”

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Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews