bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5* for Vivian Baffour. If it was not for Vivian Baffour I would have rated 0*. Thankfully she restored faith that great customer service still exists. I have had a nightmare of a time dealing with endless people trying to get my charger installed. I have been cut off, Sent on a goose chase you name it, 6 months of hell! Today I spoke to Vivian Baffour and she resolved all of my problems in a matter of minutes!! BP you need to employee more people like Vivian and get them all trained to her standard to fix the route causes of your problems. Wish I spoke to her 6 months ago!! Great job Vivian Baffour👏🏻”

Helpful Report

Posted 5 years ago

“Anzaila answered all the many questions i had about the website (no longer working) the app and my new BP Pulse Card. Really helpful. Thank You”

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Posted 5 years ago

“After 3 weeks I am still waiting for my card”

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Posted 5 years ago

“BP should stick to fuel because they are useless at providing a decent EV charging network. Impossible to find working chargers in my area.”

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Posted 5 years ago

“Got through very quickly on the phone. Issues sorted very easily. Made it stress free.”

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Posted 5 years ago

“I can only say I found them to be absolutely brilliant! I needed help and they gave me it! Couldn’t be more professional. The adviser called Kwame Bondzie is absolutely very helpful and dealt with my problem whereas previous calls have left me frustrated with BP’s service. He has done everything possible to help.”

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Posted 5 years ago

“Had a problem with the Pulse charger at Cheltenham racecourse which was quickly sorted with a phone call. However, the balance on my account was then shown incorrectly. Again dealt with and corrected by speaking by phone with Yemi. Thanks, Yemi and BP. I always look for BP Pulsechargers when I can as I find them to be reliable and plenty fast enough for my car!”

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Posted 5 years ago

“The brick lane chargers in Enfield were both down, rang and thanks to the gentleman I spoke to, he got me charging on 1 and it was the same as last week, the other charger is still waiting to be repaired. These chargers have been pretty reliable before hand.”

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Posted 5 years ago

“I have had to reinstall the BP Pulse app but cannot connect because I don't have my password. I tried via customer services today and last week. They were meant to send me an email link. None has reached me and I have checked spam. This should be something that is capable of being fixed by the press of a button. Waiting times to connect to BP Pulse are long and I have given up waiting through their automated answering system several times. Today's responder Devashree Sankaranarayan was pleasant and helpful but could not help practically. She has referred my complaint on. Maintenance of the pods is also hopeless. They are frequently out of action, sometimes for months. BP should be ashamed to put their name to this service”

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Posted 5 years ago

“Effective”

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Posted 5 years ago

“A few days ago my cable got stuck in my car and BP charger in a public carpark,it was some time before the operator answered my phone,but when he did he was very helpful (the control centre systems were going down a lot that day ) he was unable to help so got a engineer to call me and he was able to sort it out,thank you customer service and engineer dept.”

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Posted 5 years ago

“Happy answered all my questions and quick connection”

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Posted 5 years ago

“5 weeks and still waiting for charger to be installed. Have sent 7 emails, have had a site visit, have waited on the phone for more than 58 minutes. Spoken to customer services twice and neither person could help. Disgusting service all round from a company who are only interested in image and clearly don't care about customers at all.”

Helpful Report

Posted 5 years ago

“Excellent answered all our questions was polite and caring”

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Posted 5 years ago

“Excellent service from their helpline! Thank you.”

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Posted 5 years ago

“I'm currently trialing a ev vehicle for Kent County Council, well I say trialing. I have had the van for 5 weeks and I bet I've not driven for more than 4 hours. Every chargemaster/pb pulse machine in my or neighbouring area has either not been working or there has been an I.T. issue. Ever time I call customer service it says there's high call demand at this moment in time. And when I do get through they tell me there's an issue of some sort and try again later..... well when your vehicle is low on charge you can't keep driving back and forth. Throughly disgruntled with whole experience. Only reason I gave it one star was for the one nice customer service adviser I got ( Tessa clarke)”

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Posted 5 years ago

“Hi shop at my BP marks Spencers garage at bovey Tracey Newton abbot the staff there are amazing and a credit to BP the nicest kindest staff on the planet put Torquay to shame you should reward them BP”

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Posted 5 years ago

“Mehreen Khalid was the person I spoke to today, she was very helpful and polite and I have no complaint with her service at all. However after paying £7.85 to be a Polar Plus member since 2018 the first time I wanted to use my card it did not work. I was told that there had been a problem for the last few days. However the machine worked when using my debit card, no problem reading that. This wasn’t a isolated case it happened on both of my away from home charges. I feel I should be refunded all the monthly subscriptions I have paid.”

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Posted 5 years ago

“Excellent service and support. Well trained staff. Kind and polite on the phone. They do knew how to help quickly.”

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Posted 5 years ago

“I was happy with the conversation I received from Mss Meh Rooney. That why I gave her five star for great efforts she’s did.”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,417 reviews