bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“guy who fitted it was great”

Helpful Report

Posted 7 years ago

“The whole process was officious, inflexible and tedious. Trying to provide the amount of electrical information & photos became a joke. If only the person dealing with our case had mentioned that you were able to send an engineer for a prior survey would have solved the problem. Instead we were asked to get our own electrician to report on the information required. Please make your process user friendly-after all you are simply providing a electrical charging facility not some nuclear installation!”

Helpful Report

Posted 7 years ago

“Very happy with the 7KW charger purchased for my I-Pace”

Helpful Report

Posted 7 years ago

“Initially problems with the installation date being cancelled the day before, but once installed the product is easy to use and works well”

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Posted 7 years ago

“This installation has much improved the usability of my electric vehicle, halving the charging time. The installation was swift, very neat and the administration was straightforward and simple. Both the office staff and installation electrician were first class.”

Helpful Report

Posted 7 years ago

“Poor service overall poor communication, set up process is too long. Had to send paperwork twice. Different departments asking for the same info when already sent. Repeatedly asking for site photos after THEIR engineer had been to survey. Extremely poor service when reported a fault on the unit, Had to call them 3 times in one week as nobody got back to me. Will never use again”

Helpful Report

Posted 7 years ago

“Charged fitted and working all as expected!! Fantastic!!! Thank you all involved.”

Helpful Report

Posted 7 years ago

“Good installation. I had some issues with some communication that didn't get passed on. Resulted in not having the charger until a couple of weeks after I got my car. Has been fully functioning.”

Helpful Report

Posted 7 years ago

“The Smartcharge app is very unreliable when it comes to scheduling a charge”

Helpful Report

Posted 7 years ago

“I live in the south west and I would say devon and Cornwall have not a lot of change points if I could go back I would not have bought a elec car”

Helpful Report

Posted 7 years ago

“The charging unit charges my cars batteries as intended. The smart element of the device does not work as intended however. The sim card in the unit frequently fails to connect and when it does so records false data, particularly with regard to length of charging time. This can range from 50 yrs, 90 hrs, to 0 hrs. The real charging time is approx 4.5 hrs. The iPhone IOS app is a disaster. It took me 2 months of emails and phone calls before I was able to log in. It still does not work with Touch ID and consequently requires the user to remember and insert the password on every log in. Given that the data is unreliable it is rather a waste of time. Chargemaster were required by the government to bring to market a SMART charging unit by 1st July this year. They have failed to do so. The senior management of the company needs to address the failings of its IT department. They have had over 4 months to sort out the problems with both the online portal and the app. The ‘data’ team appear to be oblivious to these problems. Failure to address these failings will result in an increasing number of alienated customers, of whom I am one.”

Helpful Report

Posted 7 years ago

“Good service and all round installation. Came out to test a d check fault promptly. Had a couple of contact issues with getting initial unit fitted.”

Helpful Report

Posted 7 years ago

“Poor service - lack of consistency, poor response to complaints raised, both the quality and the response and the lead time. Poor installation, unprofessional fitter”

Helpful Report

Posted 7 years ago

“It's excellent. The install was very efficient and I am using it without any problems.”

Helpful Report

Posted 7 years ago

“It’s ok, does the job. Others out there that are better. But wasn’t given a choice.”

Helpful Report

Posted 7 years ago

“The ordering process too complicated. Had to re submit paperwork after six weeks. Charging unit unreliable. Often have to re set at mains to make it work. App not fit for purpose.”

Helpful Report

Posted 7 years ago

“Proactive in obtaining data for installation, appointment available quickly (in fact brought forward) and installer arrived on time and completed work well.”

Helpful Report

Posted 7 years ago

“Excellent service the charger was fitted quickly with the minimum of fuss, thank you.”

Helpful Report

Posted 7 years ago

“I had an issue with the unit which wasn’t charging properly. BP came out quickly and checked the unit. It turned out to be a fault with the car. Good service on the phone and face to face”

Helpful Report

Posted 7 years ago

“Speedy and very thorough install by the BP Chargemaster Engineer. They were very professional. The install was completed to a very good standard of work and to a very good level of safety. I’m very impressed with their thoroughness and would happily recommend.”

Helpful Report

Posted 7 years ago

bp pulse is rated 3.9 based on 4,417 reviews