bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,415 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 19th September 2025

Anonymous // 01/01/2019

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“Excellent service and fantastic product, highly recommend”

Helpful Report

Posted 6 years ago

“I felt as if I had to chase for updates on progress.”

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Posted 6 years ago

“The charger unit initially installed was faulty. A replacement had to be installed. Periodically need to reset the unit at the fuse board as it stops working.”

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Posted 6 years ago

“The whole installation process was straightforward, well explained and importantly actioned in a very swift timescale. The engineer who carried out the work took time to explain what needed to happen, gave me options on where cables could run and his work was very neat and tidy.”

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Posted 6 years ago

“The first person assigned to arranging the installation of our unit was rude, didn't respond to emails and was generally a hindrence to getting the job done. Once he had apparently moved on things moved swiftly, communication was great and the unit was installed with no issues. We're now able to charge our car at home & begin cutting our petrol useage.”

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Posted 6 years ago

“Very efficient and a pleasure to deal with”

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Posted 6 years ago

“The installation was very good, however getting to that point was quite difficult. I got different emails from different people and poor information which ended up with a delay in the process.”

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Posted 6 years ago

“Installer was excellent, asking questions when appropriate and doing a very tidy job - many thanks”

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Posted 6 years ago

“After a poor start at initial booking when the emphasis was not on customer needs the service thereafter was excellent. BP were the only company who worked within the range of grant funding available and soon rectified the customer service issue with good advice and telephone support. Installation was exactly as described on time and well explained overall a 'good experience' and excellent value.”

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Posted 6 years ago

“Shame that the installation date got mixed up, but the installation went smoothly, engineer arrived on time, and the chargepoint was fitted neatly”

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Posted 6 years ago

“The charge point is fine and does what it says on the tin. The installer was a bit messy though and left rubbish behind. The app could be better as I keep getting duplicate records for my charge sessions; I’ve raised a fault for this. In terms of the charge point itself, it would be good to be able to lock the cable in place at the charge point end so that it can’t be unplugged.”

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Posted 6 years ago

“Not entirely straightforward but a good installation.”

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Posted 6 years ago

“Since the home charger was installed the car has failed to charge 3 times now and I have to reset the unit every time. I called your helpline yesterday and was advised a technician would call me the same day. Still waiting for a call from the technician.”

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Posted 6 years ago

“The unit was fitted with out any fuss and the engineer was very helpful and polite and explained how to use the unit.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Have to reboot it most times to get it to work. Still awaiting engineer response to get it fixed.”

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Posted 6 years ago

“The charge point was installed very professionally, the information on requirements was established in advance, so on the day , the process ran smoothly.”

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Posted 6 years ago

“Mainly a good experience - there is a bewildering amount of form filling, which would be a barrier for some people! Chap (Scott) who installed the equipment was very good.”

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Posted 6 years ago

“its great if your home has the right ampage otherwise you have to sort that yourself which was something we were unaware of so check first otherwise a fast efficient service!!!!!”

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Posted 6 years ago

“The charger works well but the app is useless as is the Chargevision portal. The latter is difficult to log in to and both are not much use for tracking usage accurately for accounting purposes. Hard work!”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,415 reviews