bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer on the day was absolutely first class. But dealing with chargemaster in lead up to the day was a little frustrating, with demands for information and photos and requirements to do things with poor guidance about how to do them.”

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Posted 7 years ago

“Very efficient and professional”

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Posted 7 years ago

“The installer was quite efficient”

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Posted 7 years ago

“Survey and subsequent installation were very good and pleasant to deal with.”

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Posted 7 years ago

“When I first requested the installation I had 5 different people send me the same 5 emails about how to apply for government discount, which charger to have, what photo's and information they required and whst date it could be installed. Once I had selected one of them it all went very well. Installer actually arrived half an hour earlier than expected and did a very clean and professional job.”

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Posted 7 years ago

“The pre-installation process was incredibly complex but the installation itself was excellent”

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Posted 7 years ago

“Competent installation technician. Ability to complete required documentation electronically via the internet.”

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Posted 7 years ago

“Job done in tricky installation. Engineers bookings well managed. Good Comms.”

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Posted 7 years ago

“The installation was very quick and easy”

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Posted 7 years ago

“Good service on order, administration and installation. Friendly and helpful throughout.”

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Posted 7 years ago

“The office team dealt with the enquiry efficiently and made the process easy to understand The installation engineer was very helpful and made a clean & tidy job of the installation. He also provided his phone number for any follow up questions.”

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Posted 7 years ago

“Our installer John was great, lovely guy. You'd have got a 'Very Good' if I didn't have to crawl under my floorboards myself to install the cable - but otherwise very happy :)”

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Posted 7 years ago

“Installer very professional and neat. Excellent job.”

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Posted 7 years ago

“Fuss free installation, responsive & helpful installation staff”

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Posted 7 years ago

“Poor customer service but the fitter was very good.”

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Posted 7 years ago

“Engineer that arrived was very professional and really thought about the impact on the house and did a great job to route cables. The aspect that lets your service down is the lack of talking between you agents and your planning team. The engagement started really well in Jan with the checking of my electrical system via photo's and then I arranged a date at the end of May for the installation. After that almost every week I got an email or a call from a Jamie Ruocco that simple didn't get that I didn't want the installation date moving forward. He was also asking for information that I had already provided on the electrical system.”

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(Alan R.) - Posted 7 years ago

“Good communication and answer all customer queries. Very good time keeping.”

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(Thom H.) - Posted 7 years ago

“Excellent communication and work completed very quickly and professionally”

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(Andy F.) - Posted 7 years ago

“The engineer was very efficient, friendly and helpful.”

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(Dan G.) - Posted 7 years ago

“Efficient service and good installation engineer. Could have been excellent but for lack of site visit and constant emails from installation dept giving alternate dates was confusing after date agreed. Thanks”

Helpful Report

(Alan R.) - Posted 7 years ago

bp pulse is rated 3.9 based on 4,413 reviews