bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre installation asked same questions on several occasions. Installation very efficient, installer knew his stuff and was polite and quick. Charger however not as quick as anticipated.”

Helpful Report

Posted 6 years ago

“All good except black cable a bit unsightly on the front of my house”

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Posted 6 years ago

“On time, good fitter, neat job - should really clear up the mess afterwards and take all the packing away”

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Posted 6 years ago

“It is not free as car dealers tell you. If you have not got up to date electrics there are additional costs this would apply to all suppliers. also if you want to switch unit off so it is not always live you have to pay extra. The work carried out by Chargemaster (installing charger) was excellant”

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Posted 6 years ago

“My Chargemaster was fitted by an outstanding electrician where nothin was a problem. It is now doing exactly what it said in the pre instillation documents.”

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Posted 6 years ago

“Very good engineer was a little negative in my opinion at the beginning almost not wanting to have to do the job. Got a good result in the end but felt like there were more finding issues than finding solutions.”

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Posted 6 years ago

“The service from Chargemaster was good, the engineer did a good job of installing and the end result is neat and tidy.”

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Posted 6 years ago

“There good”

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Posted 6 years ago

“Making the right choice of unit was not easy. It was not helpful that incorrect assumptions were made of my choice. Installation was excellent”

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Posted 6 years ago

“Installer understood and acted on my concerns ref cable routing on the front of the house (Old Georgian property)”

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Posted 6 years ago

“Poor initial advice and technical warnings. Very good installation”

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Posted 6 years ago

“Fitter Nathan - excellent. Disappointed that neither the unit nor the online ChargeVision dashboard actually show when the car is charged. The 13amp cable has a light showing fully charged, surprised this is missing from the Chargemaster dedicated socket.”

Helpful Report

Posted 6 years ago

“Overall, pleased with the service. Some contact resulted in a delayed response however which could have been improved. Electrician was friendly, efficient and knowledgeable as well as on-time, all of which was very appreciated.”

Helpful Report

Posted 6 years ago

“The initial survey was good with suggestions about how the cable could be installed to minimise visual impact and who to contact for upgrading the house supply from 60 to 100 Amps. The administrative arrangements were smooth. The installation went well except the cable from the Chargemaster car charger to the square black connector box was too short to go through the wooden partition to the inside of the garage so the ugly connector box sits underneath the attractive Chargemaster car charger on the outside of the garage. The visual effect was made worse by the addition of 2 yellow and black warning stickers. The black box and yellow stickers were not mentioned before installation and they are not in the pictures of the Chargemaster car charger on literature.”

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Posted 6 years ago

“Actual installation was very good. Arrived on time, did a neat and professional job and left everything clean and tidy. The initial scheduling seemed disorganised but was eventually completed satisfactorily.”

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Posted 6 years ago

“Really good customer service team: helpful, courteous and efficient. Installation engineer arrived on time, was pleasant, efficient and explained all the features well. I have the charger some two months before the car so great for timeliness. The paperwork is a little daunting and jargon laden, largely thanks to the government subsidy and I objected to uncharacteristically harassing emails from some part of the Chargemaster which was cross me for failing to return all the paperwork and photos within three days.”

Helpful Report

Posted 6 years ago

“It took a bit of time to arrange the install. The engineer was great - very efficient and friendly. Support in getting the additional grant was only achieved after sending four or five emails. Overall though I am happy.”

Helpful Report

Posted 6 years ago

“Chargemaster were helpful getting through the awful bureaucracy of the OLEV and Scottish Electric car grant schemes but it was still painful. Installation was quick and efficient although the charger has been positioned in a way that means I can’t coil the charging lead On the charger”

Helpful Report

Posted 6 years ago

“Timescale of the job was longer than I expected but the man who carried out the installation was excellent. Cheery,bright and min fuss”

Helpful Report

Posted 6 years ago

“I was disappointed that the staff I spoke to on the phone did not talk to me more about my options, after talking to the installer I feel I would have been better with a system that is connected.I had quite a discussion about it being tethered or not so that may have been the reason, but I think I would have been happier with a connected unit”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews