bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking and admin was a bit long-winded but the actual technical service on the installation day was excellent.”

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Posted 6 years ago

“Only given 4 stars because it took so long to get fitted, but Marcus the installation engineer and Anne Marie who was my contact, were great can’t fault their work and help. 5 stars to them.”

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Posted 6 years ago

“Installed unit was extremely good but customer service experience very poor. Had them tell me book a provisional date ring when fuse was changed and would bring date forward when I rang they denied this”

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Posted 6 years ago

“Excellent service throughout the process of choosing a suitable charge point option through to booking an installation date and carrying out the actual installation. The engineer explained the operation of the unit clearly. One thing which would have improved the service would be to ensure more consistency in the email communications - it was confusing to get emails from three separate people which often repeated standard requests for information which had already been supplied to the company.”

Helpful Report

Posted 6 years ago

“Very helpful pre sales service and relatively easy to provide the relevant information required to facilitate the order. Unfortunately I was not able to get the faster charger due to a limiting switched supply for reduced amperage so to avoid major structural alteration accepted the slower charger. Web site said that payments were due after delivery but I was asked for money up front and they explained that the web site did not refer to services of fitting chargers. I requested that they change their website to clarify this confusion. On successful completion of the fitting of the lower charger, (Electrician arrived on time and was efficient and clearly explained the issues and operating) I realised that I had overpaid for the more expensive charger and was due a credit so emailed the company, but as yet I have not had a reply to my email. It seems that they fall over backwards to gain your order but are not as good in refunding overpayments. This has unfortunately caused me to reduce my overall good view of this company.”

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Posted 6 years ago

“Gary at Chargemaster was very helpful in guiding me through the complicated grant application. The installation engineer made some questionable decisions in how things looked after the installation, but Chargemaster were quick to offer a partial refund which will allow me to correct things. I love having my home charger and would recommend that if you can go for it - do it!”

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Posted 7 years ago

“There was a breakdown in communication between BMW and Chargemaster at the outset regarding but after that the service was excellemt.”

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Posted 7 years ago

“I found the process quite tortuous. I exchanged a dozen or more e-mails, had several telephone conversations and had to send several photographs etc, but this may have been because I was accessing a Government grant.”

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Posted 7 years ago

“Excellent installation however the promised website for cost of charging has not been explained and so do not have access”

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Posted 7 years ago

“when we obtained approval everything went very well!! Daniel the installer was very good, excellent”

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Posted 7 years ago

“Almost every person we dealt with was efficient and helpful, particularly the initial contact who moved the installation through quickly when our car arrived, and the installer who went the extra mile to accommodate us. Thank you.”

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Posted 7 years ago

“Installer was excellent - very careful and thorough. My only criticism of the product is that there is no charge indicator!”

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Posted 7 years ago

“Work done well and in reasonable time.”

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Posted 7 years ago

“They need to know everything, including your inside leg measurement, but this is all to do with the government grant, but overhaul everything went quite smoothly...”

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Posted 7 years ago

“Engineer was good at his job and knowledgeable but made a point of telling me the office had booked the job wrong and saying he should not have been doing this work without me being charged. Not sure as a customer he should be blaming another employee for making mistakes.”

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Posted 7 years ago

“A good product which was installed efficiently. So far it has proved good.”

bp pulse 4 star review on 30th July 2018

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Posted 7 years ago

“Very slick service from start to finish.”

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Posted 7 years ago

“very good”

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Posted 7 years ago

“Efficient from the beginning of the process to the end. Engineer very professional. Make sure you only choose what you need as sometimes you can be led towards a more expensive charger when it is not necessary. Take advise from where you purchase your car as well as from Chargemaster.”

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Posted 7 years ago

“Your office teams were excellent and helped me enormously ,however the field engineer was a massive let down,”

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Posted 7 years ago

bp pulse is rated 3.9 based on 4,413 reviews