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bp pulse Reviews

3.9 Rating 4,413 Reviews
71 %
of reviewers recommend bp pulse
3.9
Based on 4,413 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
3.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read bp pulse Reviews

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022
Anonymous
bp pulse 4 star review on 29th June 2021
Shaun Gent
bp pulse 5 star review on 25th June 2021
HANI QAQA
bp pulse 5 star review on 23rd June 2021
Anthony Whitney
bp pulse 1 star review on 16th June 2021
Gill
bp pulse 5 star review on 11th June 2021
Anonymous
bp pulse 4 star review on 3rd June 2021
Anonymous
39
Anonymous
Anonymous  // 01/01/2019
Hi, I am happy with the service in general. However the whole process took 3-4 months and was very fragmented. We live in an old house and we learned that our incoming elec service had to be modified. I had to deal with Chargemaster , British Gas and UK power networks. None of these talked to eachother....I had to be the focal point. So we had a number of visits as follows... Chargemaster 2 , British Gas 2 and UK Power 5. Thats a total of 9 visits which needed our presence . I'm retired so thats ok .However if I was still working I think I would have found it impossible. I suggest that Chargemaster should offer a turnkey service as a single point of contact with the customer.
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Posted 6 years ago
The charging unit is good but the process for installation was too complicated. The pricing includes options for any other electrical components needed and photos of locations of the house, garage, existing equipment etc. were needed but in fact I had to organise all extra works separately so that Chargemasater only had to connect the wallbox to an already installed spare circuit breaker. I really wanted a one stop shop for this. Was originally told I had to have a 32Amp circuit but couldn't see why for a 3.7Kw charger. In fact only needed 16A which was within the ratings of the existing cabling to the garage. The actual installation done by Chargemaster is good but it was a week later than intended due to the pre-work I had to arrange.
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Posted 6 years ago
Cable route required by first engineer was ridiculous (up through floorboards, wall and into loft, then across loft, out through soffits and down outside wall!) Fortunately some remedial work was needed before the installation could take place and our electrician simply ran the cable horizontally, a total length of 5m to get to the outside wall. Took him all of 30minutes. Much more experienced engineer attended at second visit, was more than happy at the route etc and completed the install without problem.Lovely guy, and a credit to the company. So very pleased with the outcome in the end!
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Posted 6 years ago
Chargemaster were very knowledgeable in this field, however they demanded an awful lot of information which took time and effort in sorting out. That said once this was sorted they met the installation date and the electrical engineer was very thorough, pleasant and efficient. I would recommend Chargemaster. October 2018
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Posted 6 years ago
The fitter was very good and clean and prompt
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Posted 6 years ago
The office in Luton knew what they were about technically, but they failed to take down my email properly, so hat when they did get the correct address, it all became a bit rushed. On the day booked for installation, the Chargemaster van broke down. The charge point was installed on the following Saturday . That day would normally have been the the engineer's day off, but he came to avoid letting me down. The fitter knew his stuff
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Posted 6 years ago
EXCELLENT INSTALLATION
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Posted 6 years ago
Not very straightforward, but the chap who fitted the unit was efficient and genial and skilled. Thank you, Marcus!
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Posted 6 years ago
Installation excellent and very quick. Process was a little painful - felt like I had a load of forms thrown at me, didn’t get all of them, and was then chased for them. Overall very happy with the end result -just look at the customer experience to get there
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Posted 6 years ago
Despite extensive pre-screen questions we did not establish exactly where the 30A feed should be taken and so the engineer was sent out with the wrong parts
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Posted 6 years ago
The installation was very good and hardly any disruption.
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Posted 6 years ago
very prompt service happy with fitting
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Posted 6 years ago
Thanks for a good service guys- you were responsive to emails and calls and came up with the answers. The whole process was pretty complex but we got there in the end!
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Posted 6 years ago
Very friendly service, quick to respond to emails. Fitting of device was easy and the fitter was efficient and helpful.
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Posted 6 years ago
was a bit bombarded by e-mail to start with, but fitting was neat and tidy
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Posted 6 years ago
Overall, good. They did initially wrongly assess that my fuseboard, but this was resolved in the end.
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Posted 6 years ago
The engineer was fantastic, very helpful and did an excellent job. Booking in the installation took a lot of effort on my part. I was extremely close to not having an electric car due to the hassle of trying to get an acceptable date to survey my property and get the charger installed.
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Posted 6 years ago
Good installation.
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Posted 6 years ago
took a while to get a date for the electrician to fit it but when he did there were no problems, fast and efficient
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Posted 6 years ago
Installation was provided promptly and courteously by Paul
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Posted 6 years ago
bp pulse is rated 3.9 based on 4,413 reviews