bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered this couple of months ago. Told there was a delay. Have sent 3 emails without response. Tried to phone several times without being connected to an operative. Just music. Rubbish.”

Helpful Report

Posted 5 years ago

“This purchase has been a major problem from beginning to end. Ordering was a real challenge, getting your staff to understand what I was looking for. Then being sent completely inappropriate form to complete. Throughout an abject failure to answer emails in much less than a week. Finally we got through that and the charger was installed. It has never worked properly and I am still awaiting the return of an electrician to resolve this.”

Helpful Report

Posted 5 years ago

“THe installation was a complete nightmare. Ordered in January and finally installed after much to and fro ing in June.”

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Posted 5 years ago

“The BP wall charger has a serious problem that it doesn't charge at scheduled times so I can't save on the cheapest energy tariff. If you create a schedule, it ignores it and charge little by little every 15 minutes. If you don't use the schedule it works ok but the current operation break the olez grant, the company pretends to be smart to receive the government money, but actually it doesn't smart. This is a fraud of the tax payers money.”

Helpful Report

Posted 5 years ago

“I didn't actually purchase this product as its through motability. But I found it awkward filling out forms taking pictures of electric gas water points, yes it helps the electrician, but not people with disabilities. The office staff contacting me where great very informative, but the best person was the electrician. He had to make calls regarding my electrics and earthing but was 100% good. I hope his wedding went better on Saturday, than his football team did. I also don't receive my car till mid October, so rumours that the installation of charge points are running late as high demands are not true. So I've been told. Free energy now for this report please.”

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Posted 5 years ago

“excellent installation Martin was great. Disappointed that i haven't had the EIC from you so i can claim the EST grant in Scotland after several requests. Can you sort please?”

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Posted 5 years ago

“contrary to what I read - the whole experience was brilliant - the appointment, booking through to install was seamless - all contact was professional and the engineer was fabulous (nuff said).”

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Posted 5 years ago

“Absolutely appalling company to deal with. Communication may as well be non-existant, people on the phone just tell you they will email someone or other then send you and email confirming the installation date which nobody actually turned up to do the installation. Don't reply to messages on social media, don't get any answers on the phone and not really interested. Choose any other company other than these”

Helpful Report

Posted 5 years ago

“I did like getting getting installation canceiied thrice and waiting 3months”

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Posted 5 years ago

“An agreeable electrician Dane installed the home charging device in 4½ hours. His fitting of the charger was efficient, neat, clean and tidy. So far it's working the way it should - despite adverse comments in recent editions of The Times re bp Pulse, its customer relations and lack of response to cries for help from those whose home chargers had malfunctioned.”

Helpful Report

Posted 5 years ago

“Engineers who came to install our chargepoint were polite, friendly, informative and helpful. They arrived on-time as arranged and worked neatly and effectively, accommodating our requirements for siting and cabling. The office staff were friendly and helpful, in the end arranging installation to take place after just a few days from booking it. However, the lead-up to this point was long, taking several months, and protracted by a series of enabling steps that were required: arranging all of this was long drawn-out with several hiatuses. We are happy with the installation and use it after every trip in our PHEV.”

Helpful Report

Posted 5 years ago

“DO NOT BUY The customer support is none existent and when I called to make an enquiry I got transferred between 5 different people before being hung up on. My fuse box is on the other side of the wall almost directly behind where the charge point has been installed. I asked the installer to drill through the wall and use the existing consumer unit (brand new with multiple spare slots) but he said it was against policy and installed a cheap looking UNLOCKABLE fuse box outside meaning anyone can walk past and turn off my charger. The app is outdated, buggy and needs an urgent update to even bring it up to the same level as the other “smart” chargers, comments have been raised on the App Store but the developers don’t take any notice. Please do not buy one of these and take your money somewhere else.”

Helpful Report

Posted 5 years ago

“Placed order in March as a motability customer. Still waiting for installation, unhelpful, irritable staff.”

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Posted 5 years ago

“Friendly and helpful installer, no mess great job, really pleased”

Helpful Report

Posted 5 years ago

“Friendly and helpful installer, no mess great job, really pleased”

Helpful Report

Posted 5 years ago

“Process seems to work well via online Q&A and photos, installation contractor was polite / helpful and discussed things through before doing the work. On the whole very pleased with the installation.”

Helpful Report

Posted 5 years ago

“It's OK with basic functions available. Installation by third party contractor was very poor. BP Pulse need to monitor quality control more closely. BP Pulse need to raise their bar level on standards in Customer Service.”

Helpful Report

Posted 5 years ago

“Terrible from the start. They asked UK power to increase my input which wasn't necessary. Then sent them a request to unloop my connection, again not required. Was then told I needed a double isolate switch fitted which I did. These are expensive to do around £150. Sent them proof, two weeks later received an email asking for proof which they had actually received. Installer came out and tokd me I didn't actually need the switch. As a motability customer I found the whole experience stressful with me chasing up all the time.”

Helpful Report

Posted 5 years ago

“I am having issues with my card and I can't get through to them on the phone. Their website is a nightmare and keeps sending me round in circles!! WHAT IS GOING ON? Please can someone just pick up the phone.”

Helpful Report

Posted 5 years ago

“After initial issues with the application, things went smoothly, it was done on time. The technician came exactly as the agreed time, and was very friendly.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,417 reviews