bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience from start to finish I took lots of photos to make sure BP Pulse had all the info they needed before installation and the installer turned up on time on the day was friendly and cracked on and got the job done. No problems at all. Works great I am more than happy”

Helpful Report

Posted 5 years ago

“Process of actually getting the unit was tough due to lack of communication between SMART and BP Pulse however the engineer Callum who turned up to fit the unit was early, didn't make a fuss when fitting, tided up after himself and generally excellent.”

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Posted 5 years ago

“Very quick turnaround and really helpful person that came to install”

Helpful Report

Posted 5 years ago

“Final installation by contractor went extremely well but getting to that point was an absolute shambles. Little or no communications from BP, long delay arranging first attempt at installing the charger. The installer was not given the information I had submitted to BP, arrived with the wrong charger and decided he could not continue. After another three weeks a new installer arrived and completed the job quickly and efficiently. Additionally BP charged me £150 for an isolation switch which was not necessary as my current meter board had one!”

Helpful Report

Posted 5 years ago

“I spotted the well masked look of dismay when the engineer opened the utility, whoever had fitted the isolation switch (Not BP) hadn't left much room or cable to work with. The engineer not to be daunted set about the task, the level of communication throughout was first class allowing us plenty of time to save files, etc. before switching off the power. Consulted on the positioning of the various boxes, and cable runs, everything neat and tidy, and a proper clean up before leaving.”

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Posted 5 years ago

“Excelent”

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Posted 5 years ago

“Appalling lack of customer service when the unit failed. Request for repair went into a black hole. After several calls over a period of four days, was finally told there was a long queue for the technical team and it could be several weeks before someone got back to me. Are you serious BP? I went with you as I assumed you'd give a professional support service..”

Helpful Report

Posted 5 years ago

“First contact with BP 8th March 2021, charger installed 4th August 2021. Whilst customer service left a lot to be desired, there were no issues with the fitting of the isolator switch or the charger unit. Excellent service, but prior service issues resulted in calls to the garage to escalate the lack of progress,”

Helpful Report

Posted 5 years ago

“Filled the online survey in on the Friday, installed and up and running 10 days later. SSE installed and did a great job.”

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Posted 5 years ago

“He arrived before the stated time which was more convenient for me and he installed the device really quickly. The one down side was that the leaflet he left was so wet from the rain i could not read it.”

Helpful Report

Posted 5 years ago

“Used public charging network twice. First time worked and was fine. Second time didn’t and BP Pulse has taken £45 in preauthorisation charges from my debit card (for no electricity). Contacted for refund over two weeks ago and heard nothing in reply. Tried to call and gave up after 25 minutes of music. I would really avoid them until they sort their act out.”

Helpful Report

Posted 5 years ago

“Quick and easy installation, when we finally got there... initial BP paperwork was not simple (unless you are an electrician) and the involvement of the utility company (SSE) significantly delayed the installation, adding a 15-16 week delay”

Helpful Report

Posted 5 years ago

“Where to begin... It took 4 months to finally get our installation of our charger completed. After using for the first time, our charger has a fault and we have reported this. We are still awaiting any contact from BP or there completely useless subcontractor. They've also fitted a horrendous looking consumer unit to the outside of our property. My advice is to use someone else other than BP Pulse.”

Helpful Report

Posted 5 years ago

“Answer the phone.”

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Posted 5 years ago

“The young man who eventually installed the box was excellent! The box looks great and so far works like a dream However bp pulse were far from adequate My car was built from scratch quicker than the charger was installed. I appreciate that some delays were caused by COVID but the lack of communication, the constant phoning required and the lack of technical advice, were but a few of the problems. I would NOT recommend bp pulse! To solve their problem they need to assign a customer service person to each customer so that when things go wrong you have someone you can speak to who will then see it through.”

Helpful Report

Posted 5 years ago

“Installation and booking of this went well. I encountered numerous problems when trying to order my bp pulse though, I got lost in the system and had to make numerous calls to resolve the matter which was incredibly frustrating as various people didn’t get back to me or sort things out. Eventually I was assigned a customer service advisor who was very good and saw things through.”

Helpful Report

Posted 5 years ago

“Good installation of charger fast and efficient, easy to use system with a good length of cable, no problems found all positive from a happy customer and user.”

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Posted 5 years ago

“In my experience you get none of the benefits of dealing with a large company buts lots of issues. I found the lack of communication and having to chase all of the time for answers very frustrating, although in the end I did get the Wallbox installed, end of my problems, well NO. The box was installed on the 03/08/21, whilst installing the electrician noted a high voltage, he did say this could result in the box switching off/on if it got to high. The short charge test went okay and he went on his way. That evening the box did indeed start switching off/on, varying lengths of time between. I contacted bpPulse the next day 4th, and went through the fault reporting process and got a Case Number, I also informed the electrical company that installed the box, they told me that they had emailed bpPulse as I had only had the box installed the previous day and there was a know fix to this problem. After a couple of days I thought I would chase my fault issue, finally got through on the phone and was told that I was on the list and should receive a call or email. A few days later, after hearing nothing, not unusual in my experience, I contacted bpPulse about the ongoing problem, and to my amazement I was told that the initial reporting of the problem had not been recorded correctly... I went through the fault reporting process over the phone again, hoping to hear soon, but in my experience so far, probably not going to happen soon, I expect I will be phoning them rather than the other way round. Another interesting point is that when I was asked for the serial number of my new Wallbox after giving the number from my new Wallbox I was told that it showed another customer had this box, the person I spoke with had no explanation or remedy, this will I expect give me and other(s) problems in the future. So not a good experience, and it's not finished yet, I would hope that I get a call and electrician visit to fix this ongoing issue only had the box installed on the 3/8, just heard the noise of the box turning off/on (quite load).... As far as my experience goes, the people you speak with are nice and seemingly helpful, although they are the front office, I thing the back office, the people you never speak with are not matching up to expectation, at least not this customer....”

Helpful Report

Posted 5 years ago

“Had seen the article in the Times suggesting there were problems with BP Pulse but the friendly installer came early (!!) and, after assessing the situation, went ahead and installed the charger which is working as expected”

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Posted 5 years ago

“I recently had a BP pulse home charger installed at my house and I couldn’t fault anything about it right from the start of the process. The advisor BP was knowledgeable and prompt and the designated sub contractor the same. An absolute 5 stars from us Anthony (North Norfolk)”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,417 reviews