bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long application process, which asks lots of questions, thankfully the website does seem to save your progress as you go which was a relief as I had to ask for advice and help at some points. All the questions, though, do seem to help massively with the installation. They arrived early and had completed the job in less than an hour so were gone before they had even technically been meant to arrive which was impressive. The charger has been working perfectly since, and is much better than using the domestic plug which I had to muddle through with whilst I was stuck with for a couple of weeks whilst I waited for the install. Happy customer so far, and I would recommend then for their ruthless efficiency!”

Helpful Report

Posted 5 years ago

“So far so good. Our new EV was 6-12 weeks away at the start of the process so plenty of time for an install. After a gap of 4 weeks (could be some time taken by third party to book with BP) I received the survey text which was completed. It did feel a little clunky - it would have helped if I could have viewed the questions without submitting each step to allow mass photo taking and less time moving between each step. Yet at least the web format worked well on mobile device. The installer had a cancellation in my area so once contacted within a week or so of the survey completion the install was booked for the following day so approx. 5 weeks since car ordered. Our fitter was tidy, friendly and helpful and demonstrated the status lights, operating the trip switch etc. Happy with the job (despite my OCD noticing it's not level). We opted to fit from the mains in fuse board, fit a new RCD unit in the garage behind the fuse board in which made the run far shorter and neater as the consumer unit is inside the house. We're fortunate as a new build home - so already using 100A mains fuse and up-to-date safety consumer unit, bondings and a plastic water mains inlet - Due to this we had no delays involving the power company or other infrastructure. Now just waiting on the car to be 100% sure it is all working as expected. Account created and device serial is listed correctly at least. Regarding the website UI vs Smartcharge app I agree with others - it's feels a bit clunky - I could find no way on the website to provide my tariff price info, so this had to be done via Android phone app. I cannot yet comment how well the reporting features work so fingers crossed it will just work OK on car delivery day.”

Helpful Report

Posted 5 years ago

“Once they had worked out how to run the cable pretty straightforward. Still waiting though for the details of the app to control it.”

Helpful Report

Posted 5 years ago

“Nothing wrong with the charger or the installer. However, the website is at best clunky. Difficult to find out costs before committing to BP to install. Supplied some photos twice. Wanted to hide the cables via chasing into the wall which I got my own electrician to do after speaking to an electrician at BP Pulse. Wanted also to have the connection to go from my own consumer unit which the same electrician said we could do but was told by the installer that we couldn't due to a parallel earthing issue. Have no idea what this meant and nor does my own electrician. Got the feeling it was easier to install to their own consumer unit in respect of any future warranty claims. If so just say it and then I wouldn't have had a much larger than needed consumer unit fitted!”

Helpful Report

Posted 5 years ago

“Delivered and fitted within 2 weeks Took the fitter 6 hours but he did a superb job very neat and tidy electrical work he put the charger exactly where I wanted it I would definitely recommend this company”

Helpful Report

Posted 5 years ago

“We chose an electric car for our son's motability vehicle and the home charger was part of the deal. That was in October 2020. SP energy ( part of Scottish Power) were contacted and we were requested to send information and photographs . There were many emails between us and them, most ignored and no action . Eventually lost patience and formally complained. That was on 26/07/21. This got things moving, upgraded fuse on 2/08/21 and charger fitted by BP pulse on 3/08/21. Both guys were brilliant but the BP pulse guy, Michael, especially so. He took time to consider the best route for the cable to avoid unsightly trunking and the installation outside was very neatly fixed to the wall, all rubbish and debris cleared. He was extremely helpful, fully explained how the charger worked and checked everything was operational 're charging the car. That part of the service deserved five plus stars, he couldn't have given a higher service. As for the 9 months it took us to get that far.....oh dear !”

Helpful Report

Posted 5 years ago

“Below is my second fault report, more than 4 -5days no response at all. The BP pulse never work since installed. Very disappointing. Hi Ching Goh, Thank you for getting in touch with bp pulse. We've received your message and we aim to respond to the majority of cases within 48 working hours. Case Details Case Number: 04622984 Subject: BP pulse home charge never since installed Description: Hi Last BP pulse has swapped a new bp pulse wall charger (from serial number H426257 to H436554) but the issue remaining the same. I have read my car manual, if my car has quick flash red light indicating there is a infrastructure malfunction. I'm use pod charger, and BP chargemaster outside and it works fine. I don't understand why BP home charger doesn't with my my smartforfour. Can you send someone to check the system again, maybe this time I will leave my car with the engineer so your engineer can troubleshoot the problem quicker. Kind regards Ching”

Helpful Report

Posted 5 years ago

“Having read previous reviews I can understand people’s frustration. Our charger was part of a deal with Mercedes Benz. We got the car at the end of March and it wasn’t until the end of July before tha charger was fitted and working. The original process involved sending several photos of our premises in the application which wasn’t easy.it waould so much easier and customer focused to send out a surveyor who can tell you exactly what needs to be done. A few days later a copy of an email to Northern Power asking them if anything was needed before the installation. NP were asked to copy us with their reply. A month later BP let us know what was in the reply that we never were copied into. NP said we had to contact our supplier and an electrician to ensure the house electrics could cope. After having a couple of electricians visit plus contacting our supplier it was decided that a 100 amp fuse was needed in the meter box, but neither electrician could see if anything else was needed. Eventually after sending NP more photos of the meter box they decided that the fuse could be put in which they charged over £100. At this point we had had a couple of emails from BP asking if this installation was still going ahead we replied that at last NP were happy that we proceed. Finally an engineer came and installed the charger however having installed and tested it it was found that it needed more protection from the local voltage or something like that . 10 days later the new part was installed and finally after 4 months we finally have a working charger!! Whilst not all the delay was down to BP they did not really manage the process, some of delay was NP and at one stage there were seven different parties involved. Hopefully as more and more people switch to electric vehicles someone will see sense and listen to these comments. It was particularly annoying when asking some others about their experience and finding it only took a few days to get their charger installed!”

Helpful Report

Posted 5 years ago

“Experience was mixed. Initial application fast and money taken. Waiting times with call centre very long and also they advised incorrectly that I needed isolation switch. Installation went well. I still do not have my electrical work certification. BP Pulse need to urgently review customer service and processes as would not recommend to others”

Helpful Report

Posted 5 years ago

“Excellent electrical EV installation by a very competent pleasant and friendly electrician who was very helpful and advised best location and how to operate economically.”

Helpful Report

Posted 5 years ago

“The actual installation of the charging unit was excellent BUT the process of getting there was totally tortuous! I find it hard to believe that BP Pulse still has any business! Customer Support: Dreadful; No communication with customer as to what is going to happen & when AND apparent complete disregard for the angst caused to the Customer by their non-communication & lack of support. It was THE most frustrating experience ever. The Surveyor I had to have AND the installers were all Freelance and were wonderful but even they expressed their exasperation with their dealings with BP Pulse. Thank goodness I won’t have to repeat this experience. The company doesn’t appear to understand Customer Relations and their right to know what is to happen and when……”

Helpful Report

Posted 5 years ago

“Took weeks and weeks to get installed , although part of car purchase had to pay hidden extras, the initial ‘quick’ online application which your site says takes 15 minutes took nearly an hour and I am IT savy, so goodness only knows how someone with less capability would cope ! Finally installed 10 weeks after purchase of car.”

Helpful Report

Posted 5 years ago

“The engineer phoned to say he would be with me shortly, did an excellent installation, which was very neat and Tidy. Protected the hall carpet and cleaned his working area. He was extremely polite and went through all instructions to my complete satisfaction.”

Helpful Report

Posted 5 years ago

“Good installation service by professional and job done well.”

Helpful Report

Posted 5 years ago

“Fair price. Engineer arrived on time. Very good advice on where to fit it and a very professional fitting experience. The charger is great and the charging time fully met my expectations.”

Helpful Report

Posted 5 years ago

“Fair price. Engineer arrived on time. Very good advice on where to fit it and a very professional fitting experience. The charger is great and the charging time fully met my expectations.”

Helpful Report

Posted 5 years ago

“The Electrical engineer was professional and friendly. He explained what everything was for. He cleaned up inside and out when He had finished. Explained that of I have any issues to get in touch immediately.”

Helpful Report

Posted 5 years ago

“I found with bp pulse their seems no communication amongst themselves . We had to take pictures and answer all these questions before they even think about coming out . Eventually a fitter came out and half did it and left , a week later I phoned to ask what’s happening because it’s not working and they said they must have lost the paperwork . After lots more phone calls a fitter came out , a very nice young man explained how it works and was very apologetic about them losing the paperwork etc .”

Helpful Report

Posted 5 years ago

“Don't bother trying to get a charger installed. After 3 months plus completing the relevant paperwork and sending further information requested we have got no where. I have tried to contact customer services on 3 occasions. 1st occasion on hold for over an hour I gave have up 2nd occasion managed to speak to a customer adviser who informed me that the review team would be in touch but no contact after 3 weeks 3rd occasion spoke to a customer adviser again told that the review team would be in touch. I have also sent e-mails requesting an up date. It has now been over a week and no communication from BP pulse We have given up and had to go through the lengthy process of completing the paperwork and asking another company to carry out the installation. Poor customer service stock answer just to get you of the phone ,if you can get through. No communication they obviously do not want to carry out the work severely disappointed. They are lucky to get even one star”

Helpful Report

Posted 5 years ago

“After uploading numerous photos it took months to get the charger installed. The only helpful person was someone called Olga ( thank you) after downloading the home charge app it doesn’t work properly it says my car is not connected then it says my car isn’t charging even though it is. So I’ve fitted my own time clock to switch the charger on after 12.30 for my Octopus energy low rate. Come on Bp sort it out.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,417 reviews