bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apart from the overly complex and time consuming process to upload the numerous photos needed prior to making arrangements, and that only one fitter arrived believing it was a sub-15 metre cable run (it should have been two fitters because the cable run I had paid for was actually 28.5 metres), the fitting was arranged quickly and was done exceptionally neatly (although it took the single fitter 9 hours on one of the hottest days of the year!). All works very well, I received the certificate by e-mail a few days later, and I am very happy with the final product.”

Helpful Report

Posted 5 years ago

“It has taken bp pulse 8 months to install my home charger after I had paid them in full.The job was completed by a outside contractor to my satisfaction, after I threatened legal action.I am currently having problems with the home charging app,have spoken to your staff and also written to you but to no avail, very frustrated with the whole thing.”

Helpful Report

Posted 5 years ago

“The installation was completed very efficiently and I am happy with how it performs. However, the process of uploading photos and providing information was very poor - I ended up submitting the same information three times before I was contacted and an installation date agreed. The price charged for the unit and installation was low compared with other quotes I received. I am still waiting for the safety certificate that was promised by the installer.”

Helpful Report

Posted 5 years ago

“We have ordered a BP pulse home charger via Motability and VW.I did the online survey and took loads of photo's .The installer turned up on time and within about 1 minute decided that he couldnt do the job because he needed parts.He spent 2.5 hours on the phone and then left our house.He did try his best.BP pulse are not very good.They have let us down. Very poor.”

Helpful Report

Posted 5 years ago

“I found the telephone team helpful and friendly. Once the charger was paid the installation date was quickly agreed. The first technician arrived promptly and carried safety checks. Once he was happy to proceed with the electrical works the second technician was onsite to agree the cable runs. The works were carried out in good time leaving the site clean. The technician explained how the internal fuse box for the charger worked and gave instructions on how to use the external unit, cable care and security.”

Helpful Report

Posted 5 years ago

“Good job by the fitter on the day - courteous, prompt and efficient. But the office side does seem to struggle to provide clear, timely info. And the wait time on the phone is excessive.”

Helpful Report

Posted 5 years ago

“Arrived on due date and time. Fitted with no fuss”

Helpful Report

Posted 5 years ago

“Had charger fitted fast and clean didn’t take long but iv been waiting for the safety cert for last few week rung them many times still get nothing. The fitter did a brill job”

Helpful Report

Posted 5 years ago

“BP Pulse are probably the worst provider I have ever dealt with. Communications and service are abysmal. They fail to acknowledge phone calls, emails, request for information, requests for call-back. They give the customer no instructions, and they have no technical team to deal with problems. My unit was installed two weeks ago and no instructions have been received, no activation information, nothing: so essentially the charger is redundant. BP Pulse are, however, excellent at taking their customers' money: faultlessly quick. Everything else about them is appalling. Attempting to use their chargers last week in the Midlands, 6 chargers shown on the BP Pulse app as available were in fact out of action: challenged about this on the phone, the BP Pulse employee said that there was no way they could know if the chargers were faulty until a member of the public reported it! This feedback is being shared with BMW, who initially recommended them.”

Helpful Report

Posted 5 years ago

“The most pathetic company I have ever dealt with”

Helpful Report

Posted 5 years ago

“a bit slow on the uptake with varying with the left hand not knowing what the right is doing a lot of mix ups and on their part. it took a long time to sort out what was happening with them, however, it was finally sort after a lot of intervention from my did it was excellent new car dealership and motability. regarding the actual installation the chap who did it was excellent - neat, clean tidy and no fuss - so I would highly recommend him.”

Helpful Report

Posted 5 years ago

“Not had an issue with fitting of my home charger - electricians professional and courteous... ***BUT*** the charger cannot reliably perform a timed charge, nor can the replacement charger that was fitted and nor will it properly communicate with the app or website to show usage. There seems to be a fundamental flaw with the units that makes them flaky. This is not just me, check out Trustpilot reviews and those of the iOS app on the app store before ordering one of these units.”

Helpful Report

Posted 5 years ago

“Very poor communication from the office about when the charger would be fitted, that is worth a minus number, but the actual fitter was excellent.”

Helpful Report

Posted 5 years ago

“Emailed all the relevant photos to BP pulse Got phone call from the electrician a few days later with a installation date and time He turned up on time was very nice and explained everything to me The installation took just under 3 hours Excellent service”

Helpful Report

Posted 5 years ago

“BPpulse took weeks to organise the installation and made me pay for installing a AC converter unnecessarily due to inefficiency on their part After much discussion and proof that I had given the correct photos of our circuit board they did refund the money However getting through on the telephone was absolutely awful and equally inefficient, The installers who were subcontracted were excellent and helpful”

Helpful Report

Posted 5 years ago

“I am now at week 12 of the hell that is home charging request , and the 4th time ive resent all the information they needed , the lack of knowledge surrounding home charge is disgraceful”

Helpful Report

Posted 5 years ago

“Very good service instalation was neat and tidy explained everything thanking you”

Helpful Report

Posted 5 years ago

“The process was tortuous...I frequently had to chase for progress, the requests for information were unclear and fragmented. I couldn't understand the relevance of all the photographs requested and when I asked if someone could come round and survey, I was told no. However, when the charger was finally installed the engineer asked why I hadn't had it surveyed. There were multiple requests for the same information and then I was finally told that I wasn't eligible and to contact a salesperson!!!! It took a call from the Fleet Manager at work to make a call and then the appointment had been put in for the next week within 6 hours. Having said that the fitting was a 5 out of 5 and the sub-contractor was fantastic, knowledgeable and couldn't have done enough. He even offered to route the cable under the floor if that was a better option. He went to get new trunking as he wasn't happy with the colour of it and returned immediately when there was a slight fault. Come on BP you're a multi-national company you need to sort this process out!”

Helpful Report

Posted 5 years ago

“Happy with end result was more of a problem than I thought it would be as I needed charger to be put in garage and not enough power in garage to run charger so new power cable would have to be installed but with the help of the installer (brilliant guy) was able to sort things out (took over four hours) but happy with installation”

Helpful Report

Posted 5 years ago

“BP didn't call me to provide updates I had to call to chase for updates It took a very long time to get through on the phone and sometimes I had to hang up as no one would answer I provided all the pictures and videos when I completed the application, yet there was no help or guidance in the early stages on what I needed to do (I have a detached garage and it took BP 12 weeks to tell me I needed additional underground armour cable to the garage) Overall a very POOR service. As the demand will increase for chargers BP will need to IMPROVE otherwise they will be squeezed out and customers will go to other charging providers that provide a better service. For your own sake, BP, please improve your customer service and get more staff and a better service platform to manage installations and customer queries. I am from this type of background, so if you want free consultancy please contact me. The POOR service is backed up by the reviews that other customers have written. By the way, once the install was done the BP supplier that did the work was very good. (At least BP had sense to sub contract to JDS Electrical to do the actual work).”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,417 reviews