bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have awarded two stars to Nick who fitted the charger, and who was meticulous in his work. He was careful, courteous and knowledgeable. He overcame issues that should have been picked up at time of application. Were it not for him the star rating would have been one, at best. After many issues initially, lack of communication etc, I wrote the following suggestions to BP to help with future installations. I will add that I have had no feedback and really do not expect one. I only chose BP on BMW's recommendation and can only hope that the car, when it arrives from BMW, is better than BP,s effort. Could I please suggest that you raise issues internally about four items: 1) Information should be centrally based so that ALL departments are aware of the progress of any installation. 2) Providing an alternative way of giving information for the installation team. I do not have a mobile and used one belonging to someone else. Even then the process was fraught with difficulties. I offered to send printed sheets of all elements required but apparently that is not the way it works, yet the engineer who attended informed me that he had resorted to paper instructions previously. 3) More staff are employed at the sharp end; customer service (for the time that we, your customers, try to speak to you). I have not been able to find an email address which is the most commonly-used alternative to the telephone; and the waiting times for a phone connection are quite ridiculous. 4) Ensure details are 'current'. You have asked for a postcode, yet it had to be included when I sent details to you. It must have been since the engineer found his way here without any problem. He did complain that he was not given paperwork, and he did compliment me on my carefully drawn plans showing installation details and measurements.”

Helpful Report

Posted 5 years ago

“I'll start with the positive. The engineer installed the charge point in good time on the day and it's working. On the negative side - 1. emails from bp pulse quote an installation date 10 days BEFORE the date of their email and an incorrect address. 2. installation date changed but new date not convenient and no response to my request notification that date was inconvenient. Address still shown incorrectly. 3. All phone calls and emails to bp pulse go unanswered. 4. Engineer turns up on the date advided as inconvenient AND at the incorrect address. 5 New date and time eventually agreed for installation after email to CEO. Engineer arrived (see positive above) but alarm sensor removed when installing cablework resulting in alarm being triggered, a call to alarm company to reset system, re-install sensor and bill from them for close to £100.”

Helpful Report

Posted 5 years ago

“After having neighbours slabs took up to separate the joint electric service. Electrician arrived the following morning. From here a very neat installation took place, the young man explained everything relevant to the charger. I cannot say how well it charges yet as I await delivery of my new electric car, early September. But very impressed.”

Helpful Report

Posted 5 years ago

“The process and pre-requisites took a while but the booking and installation was perfect and when the engineer arrived, he took his time to discuss the options and during the fitting he made sure I was happy with each step. Great job.”

Helpful Report

Posted 5 years ago

“Good process for booking and managing the install. Electrician arrived promptly and the installation went smoothly with good communications. Now just need the EV to arrive!”

Helpful Report

Posted 5 years ago

“Brilliant, the person installed it was spot on. So must easier to charge car”

Helpful Report

Posted 5 years ago

“Installation engineer arrived on time and fitted the unit in 2 hours. After installing we checked the unit operation. This could not be completed because the unit was supplied with the wrong tethered plug. He contacted his manager. Straight away. Still waiting for the replacement unit to be installed. Has been 10 days and no contact from BP pulse. Rang them and they said they are looking into what went wrong. I currently have a charger I can’t use and £700 out of pocket. Haven’t enjoyed the experience at all.”

Helpful Report

Posted 5 years ago

“Took up the Mercedes offer of a free BP pulse home charger. Application process seemed to take ages, lots of toing and growing between various departments each working to their own Service Level Agreements. In the end I had to resort to daily phone calls to chase up my application, dig a trench, send lots of pictures and some 2 months after getting my EQA the date arrived for installation. That is where the service was excellent. The Installer was fantastic, explained everything, and worked a solution to set up my charger in my garage precisely where I wanted it. All his work was extremely neat and tidy. Couldn’t have asked for anything more. I’ve had the unit for a few months now and use it about once a week and my only real frustration is the quality of the associated App where I have set up a programme to charge between 0030 and 0430 to take advantage of the specific OctopusEnergy EV tariff. In simple terms it doesn’t work! For something supposedly advance the App needs updating, something it appears hasn’t been done for over a year.”

Helpful Report

Posted 5 years ago

“The fitting engineer did good job nice and tidy. The charger works very well. Dealing with BP pulse on phone was a nightmare. Comms poor did not know what was going on from one day to next. Had car 2 weeks before installation and only got that as there was a cancellation. Then after installation registration for App was equally difficult. So overall very poor experience.”

Helpful Report

Posted 5 years ago

“Appalling customer service. From the faceless app that is not clear to zero customer updates and no answers to email or the phone. Took 3 months to get an installation with numerous attempts for updates but no responses. Even the main dealer had no influence. One of the worse companies I have ever dealt with.”

Helpful Report

Posted 5 years ago

“Nadine was super helpful indeed. She helped me troubleshoot why the charging unit was not working as expected and was extremely kind and patient. Many thanks indeed! Eduardo.”

Helpful Report

Posted 5 years ago

“Over four months wait. Then given a date by email had it cancelled and given another date tqo days later without any consultation with us. Had to cancel customers and lost over £300. Qhen I emailed you about this you weren't interested and even the CEO didn't email back got someone else to do it fir him. Very bad service and rude. Would not recommend them.”

Helpful Report

Posted 5 years ago

“Very very poor customer service. Almost impossible to get through on the phone, and not able to speak to the team arranging the installation date - they just give you a time/date via e mail with no consultation with the customer to see if it actually suits. My first installation was scheduled for 2130hrs! I resorted to contacting the dealer I bought my EV from who had a contact within the BP team which helped in speeding things up. Ordered in April, installed in July. To give this review a balance the actual charger is very good and so far no issues with it and I have had no issues with using their public chargers either - BP you need to get your customer service in order and keep your customers better informed with progression of their installation”

Helpful Report

Posted 5 years ago

“bp pulse website very misleading on the cost they quote - already has the Government Grant deducted. Fitting delayed by a month because they didn't forward emails, altogether took 3 months. Charger is now fitted but still waiting for a response to an enquiry asking for an itemised invoice to explain why the Government grant of £350 is supposed to contribute 75% of the cost of having a charger fitted and I had to pay £649 in addition, so total cost £999. One of the admin people was very helpful.”

Helpful Report

Posted 5 years ago

“Appalling customer service Don’t respond to e mails or phone calls Been cut off on the phone several times Don’t go near this Company Took 4 months to respond and fix a fault They are not fit for purpose”

Helpful Report

Posted 5 years ago

“We’ve just had our home charger installed by a great engineer, Michael Weston. Efficient, knowledgeable and personable. Great job 👏👏”

Helpful Report

Posted 5 years ago

“Sorted very quickly, the charger is easy to use, my only gripe is that several plants were trampled to death by the engineer when fitting the cable.”

Helpful Report

Posted 5 years ago

“Took 7 months from request to completion. No end of hassle along the way due to poor communication, inexperienced engineers. Lack of response or being able to speak with anyone. Customer service repeatidly asked for same pictures of fusebox and position. Let down several times. Almost at the point of paying myself. Cant believe that BP a leading energy company cant get this right.”

Helpful Report

Posted 5 years ago

“We had our home charger installed by a polite engineer called Simon, he was great and clearly explained how to use the charger. I could not fault his customer service. When we have made contact with BP Pulse by telephone, we also received a great customer service.”

Helpful Report

Posted 5 years ago

“Very good technician. Prompt service”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,417 reviews