chefequipment.com Reviews

Name: chefequipment.com
Rating: 4.72

4.7 Rating 672 Reviews

93 %

of reviewers recommend chefequipment.com

4.7

Based on 672 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

chefequipment.com 5 star review on 6th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The entire order experience was embarrassingly bad. I placed an order on April 6. 2 weeks later, without seeing an update on the Day&Ross (delivery provider) tracking page, I called and found out they tried, unsuccessfully, to deliver the chairs to somewhere in Ontario (despite thee fact that I’m in BC). Customer service at ChefEquipment told me the order had already been routed to my correct address. Days later, I called Day & Ross, and they confirmed the chairs were still in the warehouse in Ontario. Fortunately, ChefEquipment finally just gave up and canceled my order on April 29. Today (May 7) Day&Ross called to proudly tell me they were ready to deliver my chairs. I laughed and told them I’d received a full refund and to not deliver the chairs. I’m guessing they’re normally better than this - maybe larger orders are easier for them - but this was one of the worst buying experiences I’ve had.”

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Posted 3 weeks ago

“Not a reputable place to purchase from. My order was messed up - they missed sending me a bench scraper with the order, and sent me an extra basket strainer (which I have absolutely no use for). I sent two emails to customer service, and sent a message through online chat - all my messages were ignored.”

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Posted 4 months ago

“Terrible. My order hasn’t arrived 16 days after it was handed to Canpar. Unable to reach ChefEquipment by phone. Voice message left with no response. My third email was replied to saying they were looking into it. I’ve heard nothing since. Tracking info says zero. I regret placing an order with this company.”

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Posted 4 months ago

“Product was defective upon arrival. Multiple attempts made to reach customer service to have item exchanged, but no response.”

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Posted 4 months ago

“I ask for a return 4 times And I dont have a any answer.”

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Posted 4 months ago

Hello there. We're sorry for the delay in contacting you back, a member of our Customer Service team will be reaching out to you directly soon! - C

Posted 4 months ago

“Not received … we are December 24tj”

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Posted 5 months ago

“all the Gloves ordered were singles, I htought from the price alone they would be pairs”

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Posted 5 months ago

Thank you for your recent reviews. Our goal is to have accurate product details on all of our listings! - C

Posted 5 months ago

“I still have not received my order.”

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Posted 5 months ago

Thank you for your review. We apologize for the delay, our Customer Service team will be reaching out to you regarding the delivery disruption. - C

Posted 5 months ago

“Just bought a Vollrath Conveyor Toaster that stopped working after about 6 hours (not even one whole day). Emailed ChefEquipment about it and they didn't get back to me at all. Not happy.”

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Posted 8 months ago

“Picture was not what was sent”

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Posted 9 months ago

“This should not be Chinese Chef knife, It is more like a meat cleaver. The knife is 450 gm and that is not the main issue. It is thicker than a Chef knife( especailly to cut veggies and stuff), so even though it is super sharp, it will go through veggies as it should( such as Potataoes or Onions etcc.). The knife buid and sharpness is great, but they made it thicker so it is not good for the intented purpose. I tried returing it is Chefequipment. But they don't take call or reply to emails. So beware if buys somethign from them”

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Posted 10 months ago

“On-the-pan rust is getting developed even with hand cleaning and wiping. Decided to return the item.”

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Posted 11 months ago

“Your company is the absolute worst at customer support. Please read your help@ emails. I have written twice and called 3 times....noone answers the phone there. I see no live chat....you dont answer emails and you dont answer the phone!”

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Posted 11 months ago

“Never receive my order”

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Posted 1 year ago

“Made in china so sad🙁”

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Posted 1 year ago

“2 of 3 purchased broke/bent while attempting to score the pies within days, very flimsy 3rd one didn't get damaged because we just didn't use it”

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Posted 1 year ago

“The equipment is defective, no one from customer service has gotten back to me. I do not recommend purchasing from this company.”

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Posted 1 year ago

chefequipment.com is rated 4.7 based on 672 reviews