“Ordered a bundle of mixed cheese on 29th November’24? Like other reviews here was badly let down . Blamed the delay on staff sickness and Royal Mail what a load of b/s . No reply regarding non delivery or even a refund. Two things in life I cannot tolerate are liars and thiefs . Do not go near this company!!!!!!!!!!”
“No contact from Comany
Despite ordering on the 14.12.2024 and paying by Paypal I received no confirmation of order. Following 2 further emails and phone call to them only template replies received advising they 'have been busy' and still no confirmation of order. In future I will return to the Snowdonia Cheese Co who rate their customers as important! and keep in contact throughout.”
“The order arrived incomplete, and I'm now on attempt 4 trying to get through to their customer service
I'm hoping I eventually get a refund for the missing item. It was an expensive order
Their communication and customer care is definitely very disappointing
Date of experience: 20 December 2024”
“Order on the 10th of December and nothing arrived have left emails phone calls and still asking for a refund and a response but nothing today is 7th of January and still nothing .Such a bad company! Disgusting behaviour,they have my money and nothing back .Don’t go near this company.”
“Ordered Dec 18 prior to cut off for guaranteed Christmas delivery, still not arrive (7th Jan). Shocking customer service, no response to queries. DO NOT ORDER FROM THIS COMPANY”
“Pre- ordered as a Christmas gift. Still no order to date. No response from Company regarding all my emails (4) and telephone messages (7). Not sure what else to do.”
“Absolutely shocking!!!
Failed to deliver an order for my elderly parents at Christmas, no acknowledgment of my emails, no process for orders had to ask for a receipt and order number. Didn’t get notified that they couldn’t fulfil the order until Christmas Eve and that was after a firm email.
Now still awaiting a refund or any process of one.
They are happy to still take your orders though knowing they can’t meet demand.
Ruining people’s Christmas and not even having the processes to apologise and issue refunds is diabolical.
Terrible company even worse attitude.
Avoid ordering with them online at all costs.”
“NO DELIVERY. NO CHRISTMAS PRESENT FOR MY RELATIVES. NO RESPONSE ON PHONE. NO RESPONSE TO EMAILS .
DO NOT USE THIS COMPANY THEY ARE AWFUL ACTUALLY ONE STAR IS NOT ACCURATE NEED ZERO.”
“I ordered a hamper on 17th November for pre Christmas delivery. I never received any confirmation that my order was dispatched or given a royal mail tracking code. I tried to call several times, but could never get through. Emailed several times but had no reply. They are happy to take people's money but don't bother delivering.”
“Maybe a great product but the customer service is shocking.
We placed an order for £100+ and we haven't received any confirmation of delivery or tracking. We have telephoned many times and no answer, message left and no response, emails sent listing order numbers etc and no response.
Good job we paid through PayPal money back guarantee.”
“Taken money give me an order number , no conformation email , yet states 2 -4 days delivery , disappointing as this was going to be a present.
Also where is the customer service response!”
“Absolutely shocking. Food arrived out of date and some items were very close to expiry.
This is the first and last time that I will be ordering from this company.”
“Awful customer service, ordered a hamper costing approx £80 on 15th December, email on 17th saying being packaged and despatched using royal mail 2-3 day service, then nothing, no tesponses to emails, or messenger (apart from one saying royal mail are to blame as never scanned in item, and that customer services would email that day, no email) total waste of time so i have contacted amazon pay to see if they have more success getting my refund than i have”
“Totally unreliable company ordered cheese 3rd Dec & it never arrived no response to emails or phone calls abysmal & non existent customer service I’ve been a regular customer for the last 4 years but I will never purchase anything from them again .. lots of poor reviews about missing orders & their poor response re contacting them … avoid a headache & get your cheese elsewhere”
“Poor customer service, like the customer below I managed to speak to them once but since then cannot get through on the phones. I placed a £160 order and have not yet received it.”
“Never received my order. Chased for over 2 weeks - and having told me twice it had been dispatched on 2 separate dates they finally admitted it was a miscommunication between customer services, the fulfilment centre and their buying team and they never had the items to deliver. They messed me about, stopped taking calls forcing me to communicate solely by emall and blamed Royal Mail strikes. It was a housewarming gift that never arrived.”
“Ordered a cheese and wine hamper Saturday for 80th birthday on Tuesday as there was a 24 hour delivery tracked by Royal Mail. Still not received today (Weds). Royal Mail still waiting for it to be sent to them. Miles away from a poor Father in law with no gift who’d just come out of hospital.”
“Never Received my order, Ignored all contact, 3 emails sent to their contact addresses, spoke to live chat who could not deal with it online, no reply from ticket opened, filed a case with PayPal, they ignored that too. So be aware people.”
